Contact Center Traffic and Scheduling Analyst jobs in Pompano Beach, FL

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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FOIA Analyst
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • FOIA Analyst

    Employment Type: Full Time, Mid-Level

    Department: Information Technology


    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks. 


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.


    Skills and attributes for success:

    - Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.

    - Intake incoming requests and prepare FOIA request folders.

    - Enter request data in the FOIA tracking database.

    - Draft response letters and other FOIA correspondence.

    - Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.

    - Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.

    - Coordinate searches for responsive documents and identify duplicate records.

    - Review program records for responsiveness and offer release determinations.

    - Ensure released materials do not contain information exempted under the applicable exemptions.


    Qualifications:

    - Three (3) years of experience processing Freedom of Information Act (FOIA) requests.

    - Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).

    - Experience redacting records with trade secrets and confidential commercial information.

    - Ability to read, write, speak, and understand English.

    - Ability to work independently.

    - Excellent oral and written communication skills.

    - Ability to obtain a government security clearance.


    Ideally, you will also have:

    - Prior federal government experience is valued.

    - Experience with FOIA tools like FOIA EXPRESS.

    - Experience using SecureRelease.

    - Active security clearance preferred.


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!


    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/


    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

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  • Just Posted

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Business Analyst
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business op...
  • 2 Days Ago

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Systems Analyst (Data Analytics)
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Systems Analyst (Data Analytics) Employment Type: Full-Time, Mid-LevelDepartment: Information TechnologyAs a CGS Systems Analyst, you will be doing the work of setting up Oracle databases in a UNIX en...
  • 20 Days Ago

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Senior FOIA Analyst
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Senior FOIA Analyst Location: Washington, D.C.Employment Type: Full Time Department: Information TechnologyCGS is seeking an experienced individual to join our team as a FOIA (Freedom of Information A...
  • Just Posted

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Document Management Analyst I
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Document Management Analyst IEmployment Type: Full Time, Entry-levelDepartment: Legal Services Here at CGS, we are seeking an entry-level Document Management Analyst/ General Clerk to facilitate the c...
  • Just Posted

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Technical Analyst (Data Analytics)
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Technical Analyst (Data Analytics) Employment Type: Full-Time, ExperiencedDepartment: Legal/ Information TechnologyCGS is seeking a Technical Analyst to join our team supporting a wide-ranging technic...
  • Just Posted

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0 Contact Center Traffic and Scheduling Analyst jobs found in Pompano Beach, FL area

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Travel MRI Technologist - $1,926 per week
  • Hiring Now!
  • Hollywood, FL
  • Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Pembroke Pines, Florida. Job Descripti...
  • 4/24/2024 12:00:00 AM

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Travel Radiology Technologist - $1,391 per week
  • TRS Healthcare
  • Hollywood, FL
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Pembroke Pines, Florida. Job Des...
  • 4/24/2024 12:00:00 AM

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Client Service Associate - Brazilian Market
  • Santander Private Banking International
  • Miami, FL
  • POSITION SUMMARY The Analyst will be responsible to perform client service tasks in a well-organized and timely way, hav...
  • 4/22/2024 12:00:00 AM

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Jr Paid Search Analyst
  • Plumbing & HVAC SEO
  • Pembroke Pines, FL
  • Job Description Job Description Plumbing & HVAC SEO is looking for a Highly Skilled Full-Time Jr Paid Search Analyst loo...
  • 4/22/2024 12:00:00 AM

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Travel CT Technologist - $1,590 per week
  • Hiring Now!
  • Fort Lauderdale, FL
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Tamarac, Florida. Job Description & Req...
  • 4/21/2024 12:00:00 AM

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Operations Analysts- Inventory Control
  • Careerbuilder-US
  • Pompano Beach, FL
  • Job Description SUMMARY Provide support for business operations functions and processes, as well as provide project mana...
  • 4/20/2024 12:00:00 AM

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Client Service Associate - Brazilian Market
  • Santander Private Banking International
  • Miami, FL
  • POSITION SUMMARY The Analyst will be responsible to perform client service tasks in a well-organized and timely way, hav...
  • 4/20/2024 12:00:00 AM

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Operations Analysts- Inventory Control
  • Careerbuilder-us
  • Pompano Beach, FL
  • Job Description SUMMARY Provide support for business operations functions and processes, as well as provide project mana...
  • 4/20/2024 12:00:00 AM

Pompano Beach /ˌpɒmpənoʊ ˈbiːtʃ/ is a city in Broward County, Florida, United States, along the coast of the Atlantic Ocean just to the north of Fort Lauderdale. The nearby Hillsboro Inlet forms part of the Atlantic Intracoastal Waterway. As of the 2010 census the city's population was 99,845, It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. Pompano Beach is currently in the middle of a redevelopment process to revitalize its beachfront and historic downtown. The city has also been listed as one of the top real estate ma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$55,736 to $72,601
Pompano Beach, Florida area prices
were up 2.9% from a year ago