Contact Center Traffic and Scheduling Analyst jobs in Queens Village, NY

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Budget Analyst
  • The Child Center Of NY, Inc.
  • Forest, NY FULL_TIME
  •  

    The Child Center of NY strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, The Child Center of NY has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000 results-oriented professionals make a difference for more than 40,000 children and their families each year.

    In this role you will:

    SUMMARY

    The Budget Analyst is responsible for a broad range of fiscal duties including budget preparation, budget modifications and analysis and support to the Budget Director and the Finance team. Provides financial information to management by recording, researching, analyzing and reporting accounting data through General Ledger. The Budget Analyst is a strategic thinker and effective leader who can make the most optimal decisions.

     

    What qualifications do you need:

    • Bachelor’s degree in Accounting or Finance
    • 3 years of general accounting experience. 
    • Excellent written and oral communication skills, ability to reach out to other departments to discuss and work through daily issues as they arise.
    • Advanced knowledge of Microsoft Office products (Excel spreadsheet proficient).
    • Excellent organizing, planning and prioritization skills.

    What we can do for you:

    • Professional development & career growth.
    • Work that makes a difference and impact your community.
    • Experienced leadership and supervision towards license/certifications.

    We also offer

    • Generous Paid Time Off 
    • Medical/Dental/Vision Insurance 
    • Health Reimbursement Arrangement (HRA)
    • 401k Pension and Employer Contribution 
    • Flexible Spending and Commuter Benefits Accounts
    • Employer paid short-term & long-term disability, life and AD&D insurance 
    • Commuter Benefits
    • Employee Assistance Program

     

     

    The Child Center of NY is an Equal Opportunity Employer.   All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law.  EOE M/F/D/V

     

  • 11 Days Ago

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NOC Analyst
  • Jamaica Hospital Medical Center
  • Richmond, NY FULL_TIME
  • A Network Operations Center (NOC) technician/analyst plays a crucial role in ensuring the smooth operation of an organization's network infrastructure. The job responsibilities are as follows: 1. Moni...
  • 12 Days Ago

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Facilities & Procurement Analyst
  • The Child Center of NY
  • Forest, NY FULL_TIME
  • Facilities & Procurement AnalystSummary The Facilities and Procurement Analyst will assist in creating sustainable and long term efficient processes and procedures across various multi-faceted locatio...
  • 9 Days Ago

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Facilities & Procurement Analyst
  • The Child Center Of NY, Inc.
  • Forest, NY FULL_TIME
  • Facilities & Procurement AnalystSummary The Facilities and Procurement Analyst will assist in creating sustainable and long term efficient processes and procedures across various multi-faceted locatio...
  • 1 Month Ago

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EMR Help Desk Support Analyst
  • The Child Center Of NY, Inc.
  • Forest, NY FULL_TIME
  • The EMR Help Desk Support Analyst is responsible for managing the EMR Help Desk to ensure that all EMR users are supported in a timely manner. The role includes both tasks performed onsite with the cu...
  • 1 Month Ago

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Scheduling Coordinator
  • Royal Care
  • Flushing, NY FULL_TIME
  • Job Summary: The Scheduling Coordinator is responsible for providing the best quality service while coordinating patient long-term care while acting as a liaison between the agency, patient, and all v...
  • 20 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Queens Village, NY area

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Global Client Coverage Associate - Junior Banker
  • BBVA
  • New York, NY
  • Summary of Responsibilities: A Corporate Banking Associate is a member of a client-facing team within BBVA’s Corporate a...
  • 4/26/2024 12:00:00 AM

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Client Service Associate - Registered
  • Stifel
  • Garden City, NY
  • Summary Under immediate supervision, Client Services Associate (Registered) assists one or more Financial Advisor(s) wit...
  • 4/26/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 14 hours ago
  • Analysts International Corp.
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 15 hours ago **...
  • 4/26/2024 12:00:00 AM

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Client Services/Customer Support Analyst
  • Markit Ltd
  • New York, NY
  • Client Services/Customer Support Analyst in New York - West 33rd Street **Client Services/Customer Support Analyst** The...
  • 4/26/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - a day ago
  • Analysts International Corp.
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - a day ago **Loc...
  • 4/26/2024 12:00:00 AM

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Client Services Analyst - Private Equity Firm in Midtown
  • Coda Search│Staffing
  • New York, NY
  • Our client, a leading private equity firm, is looking to add a Client Services Analyst to their growing New York City te...
  • 4/25/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 6 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 7 hours ago **L...
  • 4/24/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 4 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 11 hours ago **...
  • 4/24/2024 12:00:00 AM

Queens Village is a mostly residential middle class neighborhood in the eastern part of the New York City borough of Queens. The Queens Village Post Office serves the ZIP codes of 11427 (Hollis Hills and Bellaire), 11428 (central Queens Village), and 11429 (Southern Queens Village south of the LIRR Main Line). The neighborhood is part of Queens Community Board 13. Shopping in the community is located along Braddock Avenue, Hillside Avenue, Hempstead Avenue, and Jamaica Avenue (NY 25), as well as on Springfield Boulevard. Located just east of Queens Village, in Nassau County, is the Belmont Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$66,929 to $87,181
Queens Village, New York area prices
were up 1.5% from a year ago