Contact Center Traffic and Scheduling Analyst jobs in Reno, NV

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Traffic Control Technician 1 (Sparks, NV)
  • RoadSafe Traffic Systems, Inc.
  • Sparks, NV FULL_TIME
  • Title Traffic Control Technician 1 (Sparks, NV) Description

    ESSENTIAL FUNCTIONS:

    The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. This involves setting up and removing temporary cones, signs, variable message boards, and safety barriers that show traffic where to drive, as well as holding up signs that tells traffic to either stop or to proceed slowly. Traffic-control technicians must be constantly aware of both the construction and traffic activity taking place around them.

    • Support project as Flagger as needed to create a safe work area
    • Set-up signs, cones, etc. around work areas to divert traffic
    • Follow all safety rules and regulations and wear proper safety equipment ( work boots 6 inch with safety toe, hard hat and safety vest)
    • Adhere to all Company Policies and Procedures
    • Must be able to communicate to contractor employees, co-workers and supervisors effectively and manage truck inventory and job site materials and paperwork
    • All other duties as assigned

    OTHER RESPONSIBILITIES:

    • Complete daily paperwork accurately
    • Work well in a team environment
    • Provide highest level of customer service to all customers

    Pay Range 18.00 to 22.00 Per Hour DOE

    Position Requirements

    WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:
    * Regularly exposed to outside weather conditions; moving equipment and machinery parts; moving traffic, and fumes and airborne particles
    * Dealing with traveling public effectively
    * Noise level of the work environment is usually moderate/loud
    * Regularly required to stand/walk; reach with hands and arms; for up to 14 hours a day
    * Occasionally lift and/or move more than 50 pounds

    REQUIREMENTS:
    * Pass a drug test
    * Ability to participate and pass Company Sponsored Flagger Certification
    * Excellent attendance required, dependable transportation, good work ethic
    * Complete required TCT Training Certification with-in 2 months of hire date.

    Pay Range 18.00 to 22.00 Per Hour DOE


    We are an Equal Employment Opportunity Employer Minority/Female/Disability/Veteran

    Full-Time/Part-Time Full-Time Shift Days Additional Information Pay Range 18.00 to 22.00 Per Hour DOE Position Traffic Control Technician 1 C-JD2020 Exempt/Non-Exempt Non-Exempt Req Number TRA-23-00224 About the Organization RoadSafe Traffic Systems ('RoadSafe') is the largest provider of traffic control and pavement marking services in the United States. Our national network of 50 branches supports government, private, special event, utility and railroad projects in over 40 states. Expert knowledge of traffic control and roadway striping coupled with a unique ability to quickly mobilize our extensive fleet, state-of-the art equipment and trained technicians allows RoadSafe to safely provide quality, value, and peace of mind to our customers nationwide. RoadSafe enjoys exclusive contract agreements with some of the United States' biggest industrial companies and contractors. Known for our sophistication and professionalism, RoadSafe is called upon to handle the biggest and best projects in our industry.



    At RoadSafe, we offer a competitive pay, growth potential and an excellent benefits package for those who qualify including medical, dental, vision, and 401(k) plans. RoadSafe recognizes and values diversity.



    EOE Statement We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


    Payroll Code None Specified

    This position is currently accepting applications.


     

  • 21 Days Ago

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Administrative Coordinator Specialist (Reno, NV)
  • RoadSafe Traffic Systems, Inc.
  • Reno, NV FULL_TIME
  • Title Administrative Coordinator Specialist (Reno, NV) Description This person will answers calls that come in, ordering work, scheduling our techs to do the work, and does the notifications of local ...
  • 6 Days Ago

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Flagger 2 (Reno, NV)
  • RoadSafe Traffic Systems, Inc.
  • Reno, NV FULL_TIME
  • Title Flagger 2 (Reno, NV) Description ESSENTIAL FUNCTIONS: Work with the Traffic Control Department at work sites to direct motorists by flagging them away from worker activities, moving equipment, o...
  • 1 Month Ago

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Physician Scheduling Coordinator
  • Renown Health
  • Reno, NV FULL_TIME
  • Position Purpose This position is responsible for coordinating outpatient and/or facility physician and advanced clinical practitioner (ACP) schedules and templates for medical group practices while t...
  • 6 Days Ago

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Scheduling and Authorization Representative
  • GI Consultants
  • Reno, NV FULL_TIME
  • Are you looking for a position with a great team of people and a company that cares about their employees? How about a position with weekends and holidays off? If so, we are looking for someone like y...
  • 1 Month Ago

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Nurse Practitioner - Flexible Scheduling
  • Northeast Healthcare Recruitment
  • Reno, NV FULL_TIME
  • Are you a dedicated Nurse Practitioner looking to make a meaningful impact on the lives of senior living residents in Reno, NV? Join our team and be part of something bigger! ***$10,000 Sign-On Bonus*...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Reno, NV area

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Help Desk Specialist
  • Russell Tobin
  • Reno, NV
  • Role:Help Desk Support Location: 6884 Sierra Center Pkwy, USANV01, Reno, NV 89511, United States Rate: $20-25/-Hr on W2 ...
  • 4/26/2024 12:00:00 AM

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Urban Economist - City Fiscal and Policy Analyst
  • City of Reno, NV
  • Reno, NV
  • Salary: $116,688.00 - $152,817.60 Annually Location : City of Reno, NV Job Type: Full-Time Regular Job Number: 2024NCS51...
  • 4/26/2024 12:00:00 AM

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Clinical Systems Analyst - SMRMC Data Processing - ON SITE
  • Saint Mary's Regional Medical Center
  • Reno, NV
  • Overview: As a long-standing community partner with a 114-year history, Saint Marys Health Network offers Northern Nevad...
  • 4/26/2024 12:00:00 AM

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Travel CT Technologist - $1,812 per week
  • TRS Healthcare
  • Sparks, NV
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Sparks, Nevada. Job Description & Requi...
  • 4/26/2024 12:00:00 AM

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Help Desk Specialist
  • Russell Tobin
  • Reno, NV
  • Role: Help Desk Support Location: 6884 Sierra Center Pkwy, USANV01, Reno, NV 89511, United States Rate: $20-25/-Hr on W2...
  • 4/23/2024 12:00:00 AM

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Compliance Analyst
  • UHS
  • Reno, NV
  • Responsibilities Prominence Health is a value-based care organization bridging the gap between affiliated health systems...
  • 4/23/2024 12:00:00 AM

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Network Analyst
  • City of Reno, NV
  • Reno, NV
  • Salary: $93,410.59 - $113,545.25 Annually Location : City of Reno, NV Job Type: Full-Time Regular Job Number: 512324 Dep...
  • 4/22/2024 12:00:00 AM

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Management Analyst - Finance Utility Billing
  • City of Reno, NV
  • Reno, NV
  • Salary: $88,931.57 - $108,145.31 Annually Location : City of Reno, NV Job Type: Full-Time Job Number: 593424SB Departmen...
  • 4/22/2024 12:00:00 AM

Reno (/ˈriːnoʊ/ REE-noh) is a city in the U.S. state of Nevada, located in the northwestern part of the state, approximately 22 miles (35 km) from Lake Tahoe. Known as "The Biggest Little City in the World", Reno is known for its casino industry. It is the county seat of Washoe County. The city sits in a high desert at the foot of the Sierra Nevada and its downtown area (along with Sparks) occupies a valley informally known as the Truckee Meadows. The city is named after Union Major General Jesse L. Reno, who was killed in action at the Battle of South Mountain on Fox's Gap. Reno, with an esti...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$57,986 to $75,532
Reno, Nevada area prices
were up 2.5% from a year ago