Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
ESSENTIAL FUNCTIONS:
The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. This involves setting up and removing temporary cones, signs, variable message boards, and safety barriers that show traffic where to drive, as well as holding up signs that tells traffic to either stop or to proceed slowly. Traffic-control technicians must be constantly aware of both the construction and traffic activity taking place around them.
OTHER RESPONSIBILITIES:
Pay Range 18.00 to 22.00 Per Hour DOE
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:
* Regularly exposed to outside weather conditions; moving equipment and machinery parts; moving traffic, and fumes and airborne particles
* Dealing with traveling public effectively
* Noise level of the work environment is usually moderate/loud
* Regularly required to stand/walk; reach with hands and arms; for up to 14 hours a day
* Occasionally lift and/or move more than 50 pounds
REQUIREMENTS:
* Pass a drug test
* Ability to participate and pass Company Sponsored Flagger Certification
* Excellent attendance required, dependable transportation, good work ethic
* Complete required TCT Training Certification with-in 2 months of hire date.
Pay Range 18.00 to 22.00 Per Hour DOE
We are an Equal Employment Opportunity Employer Minority/Female/Disability/Veteran
This position is currently accepting applications.
0 Contact Center Traffic and Scheduling Analyst jobs found in Reno, NV area