Contact Center Traffic and Scheduling Analyst jobs in Rochester, NH

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Traffic Control Flagger
  • Critical Traffic Management
  • Portsmouth, NH FULL_TIME
  • JOB DESCRIPTION

    JOB TITLE: Traffic Control Flagger

    DEPARTMENT: Traffic Management

    REPORTS TO: Operations Manager

    CLASSIFICATION: Non-Exempt (Hourly)

    HOURS PER WEEK: Monday - Friday 7am - 3pm

    Full-Time 40 hours (Overtime Eligible)

    Part-Time 16 – 24 hours

    PAY SCHEDULE: Weekly - Direct Deposit

    ABOUT CRITICAL TRAFFIC MANAGEMENT

    Critical Traffic Management provides professional Traffic Control Flaggers, and Traffic Control Planning in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and Connecticut. Our team of Flaggers are detail orientated and provide the safest environment to construction crews and motorists.

    ABOUT THE ROLE

    As a Traffic Control Flagger for CTM you will be responsible for managing all aspects of traffic flow, site safety, effective communication with others, identifying possible hazards and unsafe situations, and appropriate deployment of road construction signs.

    ROLE RESPONSIBILITIES:

    • Traffic Flow: Effectively manage the movement of construction crews, motorists, and pedestrians to ensure their safety using hand signals, direction signs, and verbal communication.
    • Site Safety: Routinely monitor traffic conditions and your surroundings to make sure any hazards or potential hazards are effectively reported to site supervisors in a timely manner.
    • Communicate With Others: Effectively communicate, using plain/simple language, with others to ensure they understand what you’re explaining to them. Topics of explanation include but are not limited to traffic flow, hazardous conditions, safety concerns, and administrative work functions such as time off. Must also be able to use a two-way radio, “walkie-talkie”.
    • Equipment Deployment: Understanding the appropriate ways to place temporary road construction signs when needed, as well as breaking down and storing temporary construction signs when not in use.

    QUALIFICATIONS AND SKILLS:

    • Active Driver’s License
    • Reliable daily transportation
    • Communication and observation skills
    • Ability to stand for long periods of time
    • Ability to work in all types of New England weather

    PREFERRED QUALIFICATIONS AND SKILLS (FOR TOP PAY)

    • Active Traffic Control Certification (ATSSA or other)
    • 1 year of experience as a Traffic Control Flagger
    • Knowledge of road construction materials and equipment

    Job Types: Full-time, Part-time

    Pay: $20.00 - $23.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • On-the-job training
    • Opportunities for advancement
    • Referral program
    • Safety equipment provided
    • Vision insurance

    Compensation package:

    • Hourly pay
    • Safety bonus

    Experience level:

    • 1 year

    Schedule:

    • 10 hour shift
    • 12 hour shift
    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Overtime
    • Weekends as needed
    • Year round work

    Ability to Relocate:

    • Portsmouth, NH: Relocate before starting work (Required)

    Work Location: In person

  • 19 Days Ago

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Traffic Control Flagger - No experience required!
  • A D A Traffic Control
  • Kittery, ME FULL_TIME
  • ADA Traffic Control is an exciting family-run company providing services to work zones all over Vermont, New York, Maine and New Hampshire. This is a perfect opportunity for starting a career with ama...
  • 28 Days Ago

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Scheduling coordinator
  • Centauri Health Solutions, Inc
  • Portsmouth, NH FULL_TIME
  • Role Overview : Patient Access Coordinators serve as compassionate guides and empathetic communicators who improve patients’ lives every single day. Patient Access Coordinators work collaboratively wi...
  • 1 Day Ago

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Scheduling Coordinator
  • Reach for the Top Therapy Services
  • Dover, NH FULL_TIME
  • Scheduling Coordinator Are you ready to make a difference in our community and watch your expertise positively impact children and families with complex needs? Do you enjoy being part of a dynamic tea...
  • 2 Days Ago

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Scheduling Specialist-Cancer Care
  • MaineHealth
  • Sanford, ME FULL_TIME
  • Summary Position Summary Position is responsible for performing appointment scheduling for a high-volume multi-physician specialty care practice, including coordination of surgeries, and/or surgical p...
  • 22 Days Ago

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Scheduling Specialist-Cancer Care
  • Maine Medical Partners
  • Sanford, ME FULL_TIME
  • Position Summary Position is responsible for performing appointment scheduling for a high-volume multi-physician specialty care practice, including coordination of surgeries, and/or surgical procedure...
  • 22 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Rochester, NH area

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Travel Nurse RN - Special Procedures - $2,514 per week
  • Hiring Now!
  • Dover, NH
  • Supplemental Health Care is seeking a travel nurse RN Special Procedures for a travel nursing job in Dover, New Hampshir...
  • 4/26/2024 12:00:00 AM

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Travel Nurse RN - OR - Operating Room - $2,294 per week
  • Adventist Health
  • Dover, NH
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Dover, New Hampshi...
  • 4/26/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,875 per week
  • Adventist Health
  • Dover, NH
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Dover, New Hampshire. Job De...
  • 4/25/2024 12:00:00 AM

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Travel Nurse RN - OR - Operating Room - $2,084 per week
  • Hiring Now!
  • Dover, NH
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Dover, New Hampshi...
  • 4/25/2024 12:00:00 AM

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Travel Registered Nurse - Correctional - $1,756 per week
  • Hiring Now!
  • Dover, NH
  • Supplemental Health Care is seeking a travel nurse Correctional for a travel nursing job in Dover, New Hampshire. Job De...
  • 4/25/2024 12:00:00 AM

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Sales Internship Program
  • ALKU
  • Durham, NH
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,756 per week
  • Adventist Health
  • Dover, NH
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Dover, New Hampshire. Job Des...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Rehabilitation - $1,987 per week
  • Hiring Now!
  • Rochester, NH
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Rochester, New Hampshir...
  • 4/22/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 45.8 square miles (118.6 km2), of which 45.4 square miles (117.6 km2) is land and 0.3 square miles (0.8 km2) is water, comprising 0.79% of the town. Rochester is drained by the Salmon Falls, Isinglass and Cochecho rivers. The highest point in Rochester is a southern extension of Nute Ridge, at 581 feet (177 m) above sea level, occupying the northern corner of the city. New Hampshire Route 16 (the Spaulding Turnpike) is a controlled-access highway that passes through the city, leading north towards Conway and south to Do...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$59,717 to $77,787
Rochester, New Hampshire area prices
were up 1.4% from a year ago