Contact Center Traffic and Scheduling Analyst jobs in Sarasota, FL

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Board Certified Behavior Analyst (Center or School Based)
  • Virtus health llc
  • Sarasota, FL FULL_TIME
  • Are you a Board Certified Behavior Analyst (BCBA) who is passionate about making a difference in a child’s life every day?  Virtus Health has the position and career path for you!  Due to our continued growth, we have BCBA opportunities available based out of our Sarasota North, FL location.  We have both In-Center and School Based BCBA positions available!

    Virtus Health is a leading provider of Applied Behavior Analysis (ABA) therapy specializing in providing services for children diagnosed with Autism or other developmental delays and behavioral diagnoses. 

    As a Board-Certified Behavior Analyst (BCBA) for Virtus Health, you will be responsible for creating customized individual behavioral treatment plans for each child at your facility to achieve individual goals and maximize long-term results.  Additionally, you will be responsible for supervising Registered Behavioral Technicians (RBT) who work one on one with the clients implementing individualized treatment plans.

    Additional responsibilities of a Virtus Health BCBA include:  

    • Conducts brief functional behavior assessments to identify client needs 
    • Utilizes electronic data base to input assessment results, identify appropriate skills/programming, and analyze skill acquisition and behavior reduction programming ongoing for clients
    • Makes ongoing data driven programming and intervention changes
    • Provide oversight and support to Registered Behavioral Technicians (RBTs) in regulation with BACB outlined supervision requirements 
    • Provide supervision and support to assigned BCBA students/supervisees in accordance with BACB supervision standards 
    • Development and implementation of staff trainings   
    • Provides parent training and support 
    • Coordinates care with other service providers as needed 
    • Develops effective transition plans for clients when appropriate to fade out of services

    Benefits for Working with Virtus Health:

    • Opportunity to impact the lives of children (you will make a difference every day!)
    • Use of cutting-edge ABA technology tools to ensure appropriate customization of individualized programs with appropriate means to make changes and document effectively outcomes and results.
    • All hours worked are Monday through Friday between 8 AM and 5 PM (no evenings or weekend work and out of our center).
    • All positions are direct Virtus Health Employees (no contractors) with appropriate insurances provided and paid for by Virtus.
    • Ability to transfer to other Virtus Health locations based on availability. 
    • BCBA training and educational allowance ($1,200 annually) to continue to grow your career and attain appropriate CEUs. 
    • Benefits including: 3 weeks of paid time off, holiday pay, medical, dental, vision and life insurance options and 401k plan.  
    • Ability to reward top talent with above average total compensation (base salary plus incentive structure).  
    • Team approach to all we do! Our employees make the difference!

    Qualifications:

    • Passionate about working with children, with a sincere desire to make a difference in a child’s life every day.
    • Hold current BCBA credentials.
    • Masters in Behavioral Health or related field required.  
    • Stable work history, ideally with 2 years as a BCBA. 
    • Outstanding coaching, mentoring and communication skills required.
    • Some physical activity may be required in this role when demonstrating appropriate practices and techniques with team members.  
    • Must be able to successfully complete a Level Two Background Check.
  • 1 Month Ago

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Scheduling Coordinator
  • Interim HealthCare of Sarasota County
  • Sarasota, FL FULL_TIME
  • Scheduling Coordinator in SarasotaExperience a culture that values CSRs for the vital role they play. At Interim HealthCare, you’ll be part of an organization that cares for its employees as much as t...
  • 19 Days Ago

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Scheduling Specialist
  • SSC - Sarasota
  • SARASOTA, FL FULL_TIME
  • This is a remote position for Community Health Systems at the Shared Services Center- Sarasota. Answer incoming clinic calls within established company guidelines to provide prompt and courteous custo...
  • Just Posted

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Scheduling /Recruiter- Healthcare
  • Aqua Home Care
  • Sarasota, FL FULL_TIME
  • ***ALL serious candidates MUST take survey*** Copy and Paste link below.... https://assessment.predictiveindex.com/cNF/c72d6bbc-79db-4ae7-84a0-0013ca760f38?type=candidateba The Scheduler/Recruiter is ...
  • 20 Days Ago

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Traffic Control Flagger
  • Wright
  • North Port, FL FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 4 Days Ago

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Traffic Control Flagger
  • Wright
  • Manasota Key, FL FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 4 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Sarasota, FL area

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Group Systems Accountant
  • Informa
  • Sarasota, FL
  • Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Info...
  • 4/26/2024 12:00:00 AM

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Vice President of Clinical Services (BCBA)
  • Virtus Health, LLC
  • Sarasota, FL
  • Virtus Health, a well-established privately owned ABA company, is currently seeking a Vice President of Clinical Service...
  • 4/26/2024 12:00:00 AM

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Oracle Analyst
  • Catapult Solutions Group
  • Sarasota, FL
  • Senior Business Systems Analyst (Oracle EBS Implementation) at Sarasota, FL Seeking a senior Business System Analyst wit...
  • 4/25/2024 12:00:00 AM

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IT Systems Analyst III
  • Boar's Head Brand
  • Sarasota, FL
  • Hiring Company: Delicatessen Services Co., LLC Overview: A Boar's Head Business Systems Analyst (SA) is a key analytical...
  • 4/25/2024 12:00:00 AM

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Vice President, Director of Clinical Services
  • Virtus health llc
  • Sarasota, FL
  • Job Description Job Description Virtus Health, a well-established privately owned ABA company, is currently seeking a Vi...
  • 4/24/2024 12:00:00 AM

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Senior Technical Systems Analyst (Altera SCM/MLM)
  • iMethods
  • Sarasota, FL
  • SENIOR CLINICAL SYSTEMS ANALYST Clinical Applications (Allscripts SCM/MLM) iMethods is seeking a Senior Clinical Systems...
  • 4/23/2024 12:00:00 AM

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Senior System Analyst - IT Professional III
  • Sarasota County Government
  • Sarasota, FL
  • Department:Enterprise Information TechnologyStart Here. Grow Here. Stay Here.This position requires a high level of tech...
  • 4/23/2024 12:00:00 AM

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Business System Specialist
  • Catapult Solutions Group
  • Sarasota, FL
  • Senior Business Systems Analyst (Oracle EBS Implementation) at Sarasota, FL Seeking a senior Business System Analyst wit...
  • 4/22/2024 12:00:00 AM

Sarasota (/ˌsærəˈsoʊtə/) is a city in Sarasota County on the southwestern coast of the U.S. state of Florida. The area is renowned for its cultural and environmental amenities, beaches, resorts, and the Sarasota School of Architecture. The city is at the southern end of the Tampa Bay Area, north of Fort Myers and Punta Gorda. Its official limits include Sarasota Bay and several barrier islands between the bay and the Gulf of Mexico. According to the U.S. Census Bureau, in 2013 Sarasota had a population of 53,326. In 1986 it became designated as a certified local government. Sarasota is a prin...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$54,871 to $71,474
Sarasota, Florida area prices
were up 1.5% from a year ago