Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Are you a Board Certified Behavior Analyst (BCBA) who is passionate about making a difference in a child’s life every day? Virtus Health has the position and career path for you! Due to our continued growth, we have BCBA opportunities available based out of our Sarasota North, FL location. We have both In-Center and School Based BCBA positions available!
Virtus Health is a leading provider of Applied Behavior Analysis (ABA) therapy specializing in providing services for children diagnosed with Autism or other developmental delays and behavioral diagnoses.
As a Board-Certified Behavior Analyst (BCBA) for Virtus Health, you will be responsible for creating customized individual behavioral treatment plans for each child at your facility to achieve individual goals and maximize long-term results. Additionally, you will be responsible for supervising Registered Behavioral Technicians (RBT) who work one on one with the clients implementing individualized treatment plans.
Additional responsibilities of a Virtus Health BCBA include:
Benefits for Working with Virtus Health:
Qualifications:
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0 Contact Center Traffic and Scheduling Analyst jobs found in Sarasota, FL area