Contact Center Traffic and Scheduling Analyst jobs in Somerset, NJ

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Construction Inspector
  • Traffic Planning & Design Career Center
  • Flemington, NJ FULL_TIME
  • Construction Inspector

    Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation, TPD (Traffic Planning and Design, Inc.) is currently hiring Construction Inspectors (at multiple levels) ideally NICET Certified

    Our ideal candidate has minimum of 3 years of experience, a strong work ethic, a desire to learn, the willingness to work cohesively within a team, and the ability to work on multiple projects. Additionally, we offer a creative, flexible, supportive and fun environment!

    Duties and Responsibilities include, but are not limited to:

    • Provide daily inspection of construction work within a given discipline to ensure the project complies with plans and specifications. Such as Roadway Inspection of earthwork, drainage, paving, etc.; Structural inspection of foundations, piles, concrete, deck formwork, MSE walls, sign structures, etc.; ADA Compliance Inspection of curb ramps and sidewalks, etc.; Traffic Signal Inspections.

    • Document all on-site observations of construction progress, equipment, manpower, and materials on a Daily Inspection Report and various other reports required.
    • Measure and record quantities for payment
    • Prepare as-built drawings
    • Serving as on-site project representative.

     
    Job Requirements

    • At least one or more of the following certifications are preferred: ACI, NJSAT, TCC or CCTC.
    • NICET Certification: II-IV is preferred.
    • EIT or B.S. in Civil Engineering is a plus (not required)
    • Experience with bridge construction is a plus.
    • Excellent oral and written communication skills
    • Strong work ethic and ability to work on multiple projects and ability to meet multiple deadlines
    • Knowledge of Microsoft Office Suite
    • Valid Driver’s License

    At TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together®

     
  • 26 Days Ago

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Resident Engineer/Senior Inspector
  • Traffic Planning & Design Career Center
  • Somerville, NJ FULL_TIME
  • Resident Engineer/Senior Inspector Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’...
  • 26 Days Ago

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Project Manager PE
  • Atlantic Traffic Design Engineering Career Center
  • Warren, NJ FULL_TIME
  • Project Manager – Traffic Engineer P.E. Atlantic TPD, LLC (ATDE) is a wholly owned subsidiary of Traffic Planning and Design, Inc. (TPD). Atlantic TPD, LLC (ATDE) staff provides expertise on access ma...
  • 20 Days Ago

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Construction Inspector
  • Atlantic Traffic Design Engineering Career Center
  • Warren, NJ FULL_TIME
  • Atlantic TPD, LLC (ATDE) is a wholly owned subsidiary of Traffic Planning and Design, Inc. (TPD). ATDE staff provide expertise on access management, traffic circulation, parking design, ADA-compliance...
  • 20 Days Ago

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Summer Internship
  • Atlantic Traffic Design Engineering Career Center
  • Warren, NJ FULL_TIME
  • Atlantic TPD, LLC (ATDE) is a wholly owned subsidiary of Traffic Planning and Design, Inc. (TPD). ATDE is currently looking for summer interns of all levels. Our ideal candidate has a strong work ethi...
  • 20 Days Ago

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Pharmaceutical Sales Operations - Incentive Compensation Analyst
  • Incentive Compensation Analyst - Keen360, Inc.
  • Hopewell, NJ FULL_TIME
  • Our Pharmaceutical client has engaged us to provide a full time Contractor to support the field sales team in the area of Incentive Compensation. The analyst is responsible for supporting the developm...
  • 2 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Somerset, NJ area

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 6 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 7 hours ago **L...
  • 4/19/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 4 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 11 hours ago **...
  • 4/19/2024 12:00:00 AM

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Customer Care Analyst, Special Markets
  • Henry Schein
  • New York, NY
  • Customer Care Analyst, Special Markets page is loaded **Customer Care Analyst, Special Markets** **Customer Care Analyst...
  • 4/19/2024 12:00:00 AM

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Senior Director Analyst - Customer Service Technology, US or Canada remote
  • Gartner Inc.
  • New York, NY
  • Senior Director Analyst - Customer Service Technology, US or Canada remote **Senior Director Analyst - Customer Service ...
  • 4/19/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 17 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 17 hours ago **...
  • 4/18/2024 12:00:00 AM

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Sr Customer Contract Analyst (Remote, US)
  • Syneos Health Careers
  • New York, NY
  • Description Senior Customer Contract Analyst Syneos Health® is a leading fully integrated biopharmaceutical solutions or...
  • 4/17/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 02/18/22
  • Analysts International Corp.
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 02/18/22 **Loca...
  • 4/17/2024 12:00:00 AM

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Sourcing Customer Care Representative
  • Atlantic Health System
  • Morristown, NJ
  • **Sourcing Customer Care Representative** Primary location: Morristown,NJ Schedule: Full-Time Type: Professional Shift: ...
  • 4/15/2024 12:00:00 AM

Somerset is an unincorporated community and census-designated place (CDP) located within Franklin Township, in Somerset County, New Jersey, United States. As of the 2010 United States Census, the CDP's population was 22,083. Somerset housed one of the first Marconi Wireless Stations in the United States. According to the United States Census Bureau, the CDP had a total area of 6.444 square miles (16.692 km2), including 6.327 square miles (16.388 km2) of land and 0.117 square miles (0.304 km2) of water (1.82%)....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$64,852 to $84,476
Somerset, New Jersey area prices
were up 1.5% from a year ago