Contact Center Traffic and Scheduling Analyst jobs in Tampa, FL

As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming / outgoing calls, fax, email, and written correspondence.

Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals.

A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.

Contact Center Agent Job Responsibilities :

• Handles a high volume of inbound and outbound calls
• Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
• Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
• Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
• Maintains awareness of calls waiting
• Exercise some independent judgment

Contact Center Agent Experience :

• Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
• Call center experience preferred
• Customer service experience preferred
• Bilingual preferred(English / Spanish)

Contact Center Agent Education :

• High School education or GED required
• Some college preferred

Great Benefits Package!

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Last updated : 2024-05-04