Contact Center Traffic and Scheduling Analyst jobs in Tucson, AZ

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

C
FOIA Analyst
  • Contact Government Services, LLC
  • Tucson, AZ FULL_TIME
  • FOIA Analyst

    Employment Type: Full Time, Mid-Level

    Department: Information Technology


    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks. 


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.


    Skills and attributes for success:

    - Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.

    - Intake incoming requests and prepare FOIA request folders.

    - Enter request data in the FOIA tracking database.

    - Draft response letters and other FOIA correspondence.

    - Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.

    - Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.

    - Coordinate searches for responsive documents and identify duplicate records.

    - Review program records for responsiveness and offer release determinations.

    - Ensure released materials do not contain information exempted under the applicable exemptions.


    Qualifications:

    - Three (3) years of experience processing Freedom of Information Act (FOIA) requests.

    - Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).

    - Experience redacting records with trade secrets and confidential commercial information.

    - Ability to read, write, speak, and understand English.

    - Ability to work independently.

    - Excellent oral and written communication skills.

    - Ability to obtain a government security clearance.


    Ideally, you will also have:

    - Prior federal government experience is valued.

    - Experience with FOIA tools like FOIA EXPRESS.

    - Experience using SecureRelease.

    - Active security clearance preferred.


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!


    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/


    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

    \n


    \n
  • 1 Day Ago

C
Business Analyst
  • Contact Government Services, LLC
  • Tucson, AZ FULL_TIME
  • Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business op...
  • 1 Day Ago

C
SQL DBA / Systems Analyst
  • Contact Government Services, LLC
  • Tucson, AZ FULL_TIME
  • SQL DBA / Systems AnalystEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a SQL DBA / Systems Analyst to join our team supporting a wide-ranging technical support...
  • 1 Day Ago

C
Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Tucson, AZ FULL_TIME
  • Relativity Archiving AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information TechnologyCGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity works...
  • 1 Day Ago

C
Document Management Analyst I
  • Contact Government Services, LLC
  • Tucson, AZ FULL_TIME
  • Document Management Analyst IEmployment Type: Full Time, Entry-levelDepartment: Legal Services Here at CGS, we are seeking an entry-level Document Management Analyst/ General Clerk to facilitate the c...
  • 1 Day Ago

C
Technical Analyst (Data Analytics)
  • Contact Government Services, LLC
  • Tucson, AZ FULL_TIME
  • Technical Analyst (Data Analytics) Employment Type: Full-Time, ExperiencedDepartment: Legal/ Information TechnologyCGS is seeking a Technical Analyst to join our team supporting a wide-ranging technic...
  • 3 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst jobs found in Tucson, AZ area

S
Entry Level Software Engineer
  • SynergisticIT
  • Tucson, AZ
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - PCU - Progressive Care Unit - $2,314 per week
  • Adventist Health
  • Tucson, AZ
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Tucson, Ar...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - Telemetry - $1,805 per week
  • Adventist Health
  • Tucson, AZ
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Tucson, Arizona. Job Descrip...
  • 3/28/2024 12:00:00 AM

P
Travel Physical Therapist - $2,268 per week
  • PRN Healthcare
  • Tucson, AZ
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Tucson, Arizona. Job Description & R...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - SICU - Surgical Intensive Care - $1,805 per week
  • Adventist Health
  • Tucson, AZ
  • Supplemental Health Care is seeking a travel nurse RN SICU - Surgical Intensive Care for a travel nursing job in Tucson,...
  • 3/28/2024 12:00:00 AM

T
Travel CT Technologist - $1,888 per week
  • TRS Healthcare
  • Tucson, AZ
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Tucson, Arizona. Job Description & Requ...
  • 3/28/2024 12:00:00 AM

A
Locum Tenens Nurse Practitioner - Cardiovascular/Cardiothoracic Surgery - $95 per hour
  • Adventist Health
  • Tucson, AZ
  • Jackson and Coker is seeking a Nurse Practitioner Cardiovascular/Cardiothoracic Surgery for a locum tenens job in Tucson...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - Telemetry - $1,954 per week
  • Adventist Health
  • Tucson, AZ
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Tucson, Arizona. Job Descrip...
  • 3/27/2024 12:00:00 AM

Tucson (/ˈtuːsɒn, tuːˈsɒn/) is a city and the county seat of Pima County, Arizona, United States, and home to the University of Arizona. The 2010 United States Census put the population at 520,116, while the 2015 estimated population of the entire Tucson metropolitan statistical area (MSA) was 980,263. The Tucson MSA forms part of the larger Tucson-Nogales combined statistical area (CSA), with a total population of 1,010,025 as of the 2010 Census. Tucson is the second-largest populated city in Arizona behind Phoenix, both of which anchor the Arizona Sun Corridor. The city is 108 miles (174 km)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$54,557 to $71,068
Tucson, Arizona area prices
were up 2.5% from a year ago