Contact Center Traffic and Scheduling Analyst jobs in Tuscaloosa, AL

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Scheduling Coordinator
  • Right at Home of Birmingham
  • Tuscaloosa, AL FULL_TIME
  • Job Summary
    Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients, timecard processing, where necessary, and monitoring of telephony system and other payroll responsibilities as needed and other office coordination duties.
    Essential Functions
    • Answers telephone, takes inquiries or messages using good telephone technique.
    • Receives referrals and inquiries on the programs of this company.
    • Interviews, screens and tests all applicants.
    • Schedules and coordinates day to day activities of caregivers.
    • Assists with recruiting, associate hiring, orientations, inservices, disciplinary actions, etc.
     Maintains documentation of associate work record on computer and ensures current and complete personnel records for all homecare associates.
    • Communicates continually with associates and clients to evaluate service.
    • Responds promptly and courteously to all clients’ calls.
    • Performs on-call coordinator duties as needed.
    • Serves as liaison between associates and Operations Manager.
    • Assists with sales, marketing, and public relations efforts.
     Additional (non-essential) Functions
    • Other general office and clerical functions.
    • Other duties assigned by the Agency Director.
     Education, Experience, Knowledge, Skills, Abilities and Availability
    • Supervisory experience preferred
    • High School graduate or equivalent with two years of business experience.
    • Basic office and computer skills, and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
    • Knowledge of common medical terminology.
    • Able to work independently, demonstrating sound judgment.
    • Read, write, speak, and understand English as needed for the job.
    • Be available as required for on-call duty outside of normal office hours.
     Working Conditions/Environment
     Works primarily out of the local office. After hours on-call necessary for this role.
     Notes/Special Instruction
     Must work under the direction of the Agency Director to assure that associates with appropriate skills are assigned to individual clients.
     
  • 1 Day Ago

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Traffic control flagger
  • Wright
  • Tuscaloosa, AL FULL_TIME
  • Looking for a job with promotion opportunities ? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gen...
  • 25 Days Ago

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Enterprise Workforce Strategist (HRIS/Staffing & Scheduling)
  • DCH Health System
  • Tuscaloosa, AL FULL_TIME
  • Overview The enterprise workforce strategist drives the enterprise labor management from design through ongoing execution, program enhancements and measurable service level, satisfaction and ROI impro...
  • 20 Days Ago

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Center Receptionist
  • Diversicare of Greensboro
  • Greensboro, AL FULL_TIME
  • Overview Smile, You’ve Found Us! Are you passionate about caregiving? Would you like to work with the best team in the world? If so, Diversicare invites you to apply. We build on trust, respect, custo...
  • 25 Days Ago

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Center Director
  • La Petite Academy
  • Vance, AL FULL_TIME
  • Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what y...
  • 5 Days Ago

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Center Receptionist
  • Diversicare Healthcare Services
  • Greensboro, AL FULL_TIME
  • Job ID: 2024-55680 Type: Regular Full-Time Location Name: Diversicare of Greensboro Shift: 1st Address: 616 Amory Street Location: US-AL-Greensboro OverviewSmile, You’ve Found Us!Are you passionate ab...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Tuscaloosa, AL area

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Travel Physical Therapist - $1,811 per week
  • PRN Healthcare
  • Bessemer, AL
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Hueytown, Alabama. Job Description &...
  • 3/28/2024 12:00:00 AM

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Valet Parking Attendant - Tuscaloosa, AL
  • Parking Management Company
  • Tuscaloosa, AL
  • Job Details Job Location Tuscaloosa AL - Tuscaloosa, AL Position Type Full Time / Part Time Education Level None Travel ...
  • 3/28/2024 12:00:00 AM

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Customer Experience Lead-University
  • Victoria's Secret
  • Tuscaloosa, AL
  • A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associa...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Tuscaloosa, AL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • Tuscaloosa, AL
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Tuscaloosa, AL
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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FT Enrollment Services Rep - Work From Home>
  • Molina Healthcare Services
  • Tuscaloosa, AL
  • [Call Center / Customer Service / Remote] - Anywhere in the U.S. / Up to $26.42 per hour / Competitive benefits - As an ...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,822 per week
  • PRN Healthcare
  • Montevallo, AL
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Montevallo, Alabama. Job Description...
  • 3/27/2024 12:00:00 AM

Tuscaloosa (/tʌskəˈluːsə/ TUS-kə-LOO-sə) is a city in and the seat of Tuscaloosa County in west central Alabama (in the southeastern United States). Located on the Black Warrior River at the Atlantic Seaboard fall line of the Piedmont, it is the fifth-largest city in Alabama, with an estimated population of 100,287 in 2017. The city was originally known as Tuskaloosa until the early 20th century. Incorporated as a town on December 13, 1819, it was named after Tuskaloosa, the chief of a band of Muskogean-speaking people. They battled and were defeated by forces of Spanish explorer Hernando de S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$53,921 to $70,239
Tuscaloosa, Alabama area prices
were up 1.3% from a year ago