Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
MUST HAVE EXPERIENCE setting work zone- We are seeking a dedicated Barricade/Traffic Controller to join our team. Need to be able to read BC sheets and understand how to set a work zone for barricades
Duties:
- Communicating effectively with drivers to provide clear instructions
- Setting up and taking down traffic control equipment as needed
- Monitoring and adjusting traffic control devices to optimize traffic patterns
-Clean Driving Record
Skills:
- Excellent communication skills to interact with drivers effectively
- Strong attention to detail to ensure accurate traffic direction
- Ability to work well under pressure in fast-paced environments
- Physical stamina to stand for extended periods and work in various weather conditions
- Knowledge of traffic laws and regulations is a plus
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Schedule:
Ability to Relocate:
Work Location: In person
0 Contact Center Traffic and Scheduling Analyst jobs found in Waco, TX area