Contact Center Traffic and Scheduling Analyst jobs in Yakima, WA

Req ID: 258563

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Operations Analyst to join our team in Quincy, Washington (US-WA), United States (US).

The DC Planning Associate is responsible for capacity management of the data center. This is a direct customer (internal & external) facing role that gathers requirements, manages project schedules, and ensures SLA/OLA compliance. They review project’s technical requirement and ensuring the availability of appropriate infrastructure redundancy and capacity. They coordinate project deployments with the DC Hardware team and creates as-built documentation such as rack elevations & device/cabling DC Portal records. The DC Planning Associates are directly responsible for the accuracy of our DCIM data.

The candidate will be responsible for:

• DCIM Data entry
• Queue management: Prioritization, SLA/OLA, scheduling, & resource assignment
• Complete assigned planning tickets
• Evaluate projects for capacity requirements
• Evaluate equipment specifications
• Create rack elevation, floor space, and power assignments
• Evaluate DC infrastructure in relation to project requirements
• Coordinate project deployment and decommissions
• Update request, change, and incident notes
• Create change management requests
• Audit DCIM tool & DC floor for data accuracy

Basic Qualifications:

• Minimum 3 years of Data Center Operation; Tape Operations/Smart hands
• Minimum 3 years of DCIM Data entry
Minimum 3 years Queue management: Prioritization, SLA/OLA, scheduling, & resource assignment

#INDICS

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.