Contact Center Traffic and Scheduling Analyst, Sr. jobs in Abilene, TX

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Bilingual Spanish High Volume Contact Center Specialist
  • Global Payments (Beamery)
  • Abilene, TX FULL_TIME
  • Description

    Summary of This Role

    Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

    Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p/hour.

    Non-exempt: Use hourly pay range listed

    Maximum pay is $15 p/hr

    What Part Will You Play?

    • Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
    • Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

    What Are We Looking For in This Role?

    Minimum Qualifications

    • High School Diploma or Equivalent
    • Must Have one full year of recent contact center and or work from home contact center experience in the last 18 months.
    • The pay for this role is $15.00 per hour plus a 5% language differential once you begin taking Spanish calls. This will get you to a total of $15.75 per hour. This is an entry level role and the pay is non-negotiable.
    • You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of you weekly schedule.
    • Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.

    • Remote office internet connection via DSL or Cable Modem with a minimum speed of <50mbps download and <15Mb upload.

    • This role requires you to be on camera at all times.

    • This role is not bonus eligible.

    • This is a US only based role.

    • #Li- Remote


    Preferred Qualifications

    • previous work experience in a fraud related field.

    What Are Our Desired Skills and Capabilities?

    • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
    • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
    • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  • Just Posted

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IT BUSINESS ANALYST
  • The West Texas Rehabilitation Center
  • Abilene, TX FULL_TIME
  • The IT Business Analyst is responsible for assessing, analyzing, and optimizing business applications and systems to enhance operational efficiency and meet organizational objectives. Primary duties i...
  • 7 Days Ago

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IT BUSINESS ANALYST
  • The West Texas Rehabilitation Center
  • Abilene, TX FULL_TIME
  • The IT Business Analyst is responsible for assessing, analyzing, and optimizing business applications and systems to enhance operational efficiency and meet organizational objectives. Primary duties i...
  • 7 Days Ago

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PROJECT CONTROLS Specialist/Scheduling
  • Samuel EPC
  • Abilene, TX FULL_TIME
  • Please click the link below to apply on our website Project Controls Specialist (paycomonline.net) POSITION SUMMARY The Project Controls Professional will be responsible for providing high quality pro...
  • 18 Days Ago

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Scheduling Representative I
  • Hendrick Health
  • Brownwood, TX FULL_TIME
  • JOB SUMMARY The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/r...
  • 4 Days Ago

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Central Scheduling Specialist
  • Shannon Health
  • San Angelo, TX FULL_TIME
  • Job Summary Under general supervision of the Central Scheduling Supervisor, performs clerical and general office work of moderate difficulty, schedules for ancillary departments of Shannon, transcribe...
  • 10 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Abilene, TX area

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Travel Nurse RN - Labor and Delivery - $2,188 per week
  • Hiring Now!
  • Abilene, TX
  • Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Abilene, Texas. Job...
  • 4/25/2024 12:00:00 AM

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Travel Nurse RN - ICU - Intensive Care Unit - $1,882 per week
  • Supplemental Health Care
  • Abilene, TX
  • Supplemental Health Care is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Abilene, Tex...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,882 per week
  • Hiring Now!
  • Abilene, TX
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Abilene, Texas. Job Descript...
  • 4/23/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $1,882 per week
  • Adventist Health
  • Abilene, TX
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Abilene, T...
  • 4/23/2024 12:00:00 AM

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Travel Nurse RN - Endoscopy - $2,082 per week
  • Hiring Now!
  • Abilene, TX
  • Supplemental Health Care is seeking a travel nurse RN Endoscopy for a travel nursing job in Abilene, Texas. Job Descript...
  • 4/23/2024 12:00:00 AM

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Travel Nurse RN - ICU - Intensive Care Unit - $1,882 per week
  • Adventist Health
  • Abilene, TX
  • Supplemental Health Care is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Abilene, Tex...
  • 4/22/2024 12:00:00 AM

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Travel Nurse RN - Hospice - $2,082 per week
  • Adventist Health
  • Abilene, TX
  • Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Abilene, Texas. Job Descriptio...
  • 4/22/2024 12:00:00 AM

Abilene is located in northeastern Taylor County. The city limits extend north into Jones County. Interstate 20 leads east 149 miles (240 km) to Fort Worth and west 148 miles (238 km) to Midland. Three U.S. highways pass through the city. US 83 runs west of the city center, leading north 24 miles (39 km) to Anson and south 55 miles (89 km) to Ballinger. US 84 runs with US 83 through the southwest part of the city but leads southeast 52 miles (84 km) to Coleman and west with I-20 40 miles (64 km) to Sweetwater. US 277 follows US 83 around the northwest side of the city and north to Anson but he...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,416 to $81,918
Abilene, Texas area prices
were up 1.2% from a year ago