Contact Center Traffic and Scheduling Analyst, Sr. jobs in Alexandria, LA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Dispatcher/ Business Contact
  • InCharge Logistics
  • Alexandria, LA FULL_TIME
  • InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Alexandria, LA!

    Previous supervisor and delivery driving experience required.

    Responsibilities:

    · Complete/ assist with daily routes
    · Create and optimize schedules
    · Ensure safety training is completed
    · Review vehicle conditions pre-trip/post-trip
    · Interview driver applicants
    · Maintain safety programs
    · Confirm payroll/timesheets weekly with BC
    · Be a backup to drivers daily, for call-offs, vacations, extra volume
    · Be available during the day by phone
    · Transfer pickups in the morning
    · Consistently check route progress on FCC and driver stop statuses on daily service worksheets
    · Help physically with loading during the sort, handle QA as soon as possible to get out the same day. (re-packs, address corrections, customer-specific needs, coordinate with drivers on business closures)
    · Constantly check stop count throughout sort (looking for sizing, bulk, etc.)
    · Check for VEDR events and coach accordingly
    · Take phone calls, from drivers, CPC, and customers
    · Be a line of communication with FedEx terminal and BC
    · Be a leader for the team and boost morale

    Requirements
    · Excellent communication skills
    · 1 year of operations management experience

    • Good driving record with no traffic violations in past 3 years
    • Ability to pass a DOT physical, drug screen, and background check
    • Ability to lift up to 150lbs and work in all weather conditions
    • Self-motivated, responsible and reliable
    • Professional communication with customers and terminal management

    Job Type: Full-time

    Benefits:

    • Dental insurance
    • Health insurance
    • Life insurance
    • Vision insurance

    Schedule:

    • 10 hour shift
    • 12 hour shift

    Education:

    • High school or equivalent (Required)

    Experience:

    • Business Contact: 1 year (Required)
    • Operations: 1 year (Required)

    Work Location: On the road

  • 3 Days Ago

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Shipping/Scheduling Manager
  • Weyerhaeuser
  • Natchitoches, LA FULL_TIME
  • Description Weyerhaeuser is seeking a Shipping/Scheduling Manager for the Natchitoches Engineered Wood Products manufacturing facility located in Natchitoches, LA. The Shipping/Scheduling Manager will...
  • 3 Days Ago

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Air Traffic Controller
  • United States Army
  • Plaucheville, LA FULL_TIME
  • Gather intelligence and set up and operate communications systems, encode and decode messages, and assist in the preparation of fire support plans. Full Time positions available with full benefits and...
  • 2 Days Ago

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Traffic Signal Technician
  • City of Natchez
  • Natchez, MS FULL_TIME
  • ITLE: Traffic Signal TechnicianEMPLOYMENT STATUS: FULL TIME, REGULARDEPARTMENT: PUBLIC WORKSREPORTS TO: PUBLIC WORKS DIRECTORSALARY RANGE: $12.50 per hourTraffic Signal TechnicianPRINCIPAL PURPOSE OF ...
  • 3 Days Ago

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AIR TRAFFIC CONTROL SPECIALIST (TERMINAL)
  • US Air National Guard Units
  • Alexandria, LA FULL_TIME
  • Duties Duties and Responsibilities: 1. Performs air traffic control duties in the control tower and radar facility. Directs movement of aircraft in flight and on the ground by utilizing pilot and cont...
  • 25 Days Ago

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15Q Air Traffic Control Operator
  • Army National Guard
  • Pineville, LA FULL_TIME
  • Take control of the skies as an Air Traffic Control Operator for The Army National Guard! You will utilize your organizational skills to track planes and helicopters, and ensure safe flight operations...
  • 16 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Alexandria, LA area

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RN Nurse Residency-Acute Medsurgical A
  • Christus Health
  • Alexandria, LA
  • Description Summary: The 5 North RN has the responsibility and accountability for assessing patient/family health proble...
  • 3/28/2024 12:00:00 AM

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Registered Nurse-Ecc Emergency Care
  • Christus Health
  • Alexandria, LA
  • Description Summary: The Emergency Department RN has the responsibility and accountability for assessing patient/family ...
  • 3/28/2024 12:00:00 AM

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Registered Nurse Rapid Response-Nursing Administration
  • Christus Health
  • Alexandria, LA
  • Description Summary: The Rapid Response Registered Nurse has the responsibility and accountability for rounding and resp...
  • 3/28/2024 12:00:00 AM

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Registered Nurse-Acute Medsurgical B
  • Christus Health
  • Alexandria, LA
  • Description Summary: The 6 North RN has the responsibility and accountability for assessing patient/family health proble...
  • 3/28/2024 12:00:00 AM

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Clinical Laboratory Scientist Ii-Lab Admingeneral-Full Time
  • Christus Health
  • Alexandria, LA
  • Description Summary: This position performs all routine and complicated laboratory procedures including specimen process...
  • 3/28/2024 12:00:00 AM

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Medical Assistant Certified-Specialty Oncology Hematology-Full Time
  • Christus Health
  • Alexandria, LA
  • Description Summary: Under the supervision of the Cancer Center Supervisor or Manager, the Medical Assistant Certified a...
  • 3/28/2024 12:00:00 AM

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Care Management Assistant-Case Management-Full Time
  • Christus Health
  • Alexandria, LA
  • Description Summary: This position supports and enhances the Case Management Department's capacity to fulfill the demand...
  • 3/28/2024 12:00:00 AM

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Licensed Practical Nurse Care Coordinator - Population Health
  • Christus Health
  • Alexandria, LA
  • Description Summary: Provides care under the direct supervision of the Population Health Director of Care Management or ...
  • 3/28/2024 12:00:00 AM

Alexandria is the ninth-largest city in the state of Louisiana and is the parish seat of Rapides Parish, Louisiana, United States. It lies on the south bank of the Red River in almost the exact geographic center of the state. It is the principal city of the Alexandria metropolitan area (population 153,922) which encompasses all of Rapides and Grant parishes. Its neighboring city is Pineville. In 2010, the population was 47,723, an increase of 3 percent from the 2000 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,638 to $80,864
Alexandria, Louisiana area prices
were up 1.2% from a year ago