Contact Center Traffic and Scheduling Analyst, Sr. jobs in Altoona, PA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

R
Traffic Control Flagger - Construction Laborer
  • RoadSafe Traffic Systems
  • Altoona, PA FULL_TIME
  • At RoadSafe, safety is our foundation, integrity is the compass that guides our actions, and customer satisfaction is our top priority. We take pride in our highly skilled and dependable workforce, value our employees and reward their dedication. With over 40 locations nationwide, our mission is to protect the motoring public, pedestrians, and workers, with top-notch products and services. Together, we can build a better future for the communities we serve and cultivate long-lasting relationships. Join us today and let's create a brighter, safer 'Life on the Road' together!

    We are currently seeking Traffic Control Flaggers to join our team and work with the Traffic Control Department at our work sites in the Altoona, PA area. Our Flaggers direct motorists by flagging them away from worker activities, moving equipment, and oncoming traffic. If you enjoy working outdoors and have prior construction industry experience, we welcome you to apply. Those who have experience in other industries such as warehouse or landscaping are also encouraged to apply.

    The starting pay is $17.00 per hour. Candidates with prior industry experience may be able to negotiate a higher rate. Work on government projects will be compensated at an adjusted prevailing wage. 
     

    Why You’ll Love Working for Us:

    • Competitive salary
    • Full benefits package including medical, dental, vision, and prescription drug coverage
    • Company paid Flagger certification (ATSSA)
    • 401k matching
    • Tuition assistance
    • Paid time off and overtime pay
    • Safety Boot Reimbursement Program
    • Career growth opportunities - Traffic Control Career Progression Road Map
     

    What You'll Do:

    • Perform flagger position duties at job sites based on the site plan and / or contractor directions
    • Set-up signs, cones, etc. around work areas to divert traffic
    • Complete daily paperwork accurately and timely
    • Operate a 2-way radio
    • Work under the Supervision of the Project Manager, TCT, or TCS
    • Communicate with contractors and relate specific customer / job changes and other information to Supervisor, Project Manager, office staff, or others
    • Provide the highest level of customer service to all customers
    • Work efficiently in a team environment and independently when assigned
     

    What We Need from You:

    • Valid driver’s license required
    • Hold a current Flagger certification or the ability to pass Company sponsored Flagger Certification (ATSSA)
    • Ability to lead a small crew is preferred
    • Be able to successfully complete a company sponsored Defensive Driver training
    • Must be able to wear proper safety equipment (work boots – 6 inch with safety toe, hard hat and safety vest)
    • Comfortable being regularly exposed to outside weather conditions; moving equipment, and machinery parts and working around moving traffic, fumes, airborne particles, and moderate / loud noise levels
    • Ability to lift / move more than 50 pounds with or without reasonable accommodation
     
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
  • 7 Days Ago

R
Traffic Control Flagger - Construction Laborer
  • RoadSafe Traffic Systems
  • Altoona, PA FULL_TIME
  • At RoadSafe, safety is our foundation, integrity is the compass that guides our actions, and customer satisfaction is our top priority. We take pride in our highly skilled and dependable workforce, va...
  • 7 Days Ago

R
Traffic Control Technician - Construction Laborer
  • RoadSafe Traffic Systems
  • Altoona, PA FULL_TIME
  • At RoadSafe Traffic Systems, safety is our foundation, integrity is the compass that guides our actions, and customer satisfaction is our top priority. We take pride in our highly skilled and dependab...
  • 1 Month Ago

F
Crew Member (Traffic Flagger)
  • Flagger Force Traffic Control Services
  • Clearfield, PA FULL_TIME
  • Are you up for a new challenge every day?Hiring Immediately! Apply today!Flagger Force is hiring Crew Members (Traffic Flaggers) in your area to help keep communities moving.As an entry-level crew mem...
  • 1 Month Ago

P
Sr. Analyst HRIS
  • Pittsburgh Glass Works
  • Tipton, PA FULL_TIME
  • Sr. Analyst HRIS ID 2024-2202 Category Human Resources Position Type Full-Time Location : Location US-PA-Cheswick Overview Vitro manufactures a broad range of industry-leading, energy-efficient produc...
  • 1 Day Ago

R
Traffic Control Technician 2 (Altoona, PA)
  • RoadSafe Traffic Systems, Inc.
  • Altoona, PA FULL_TIME
  • Title Traffic Control Technician 2 (Altoona, PA) Description ESSENTIAL FUNCTIONS: The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. This involves se...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Altoona, PA area

H
Travel CT Technologist - $2,382 per week
  • Hiring Now!
  • Altoona, PA
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Altoona, Pennsylvania. Job Description ...
  • 4/26/2024 12:00:00 AM

A
LAN Administrator I
  • AmeriServ Financial Bank
  • Johnstown, PA
  • FUNCTION: Provide and maintain a stable and reliable distributed computing environment by identifying system and network...
  • 4/26/2024 12:00:00 AM

H
Travel Nurse RN - Med Surg - $1,623 per week
  • Hiring Now!
  • Altoona, PA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Altoona, Pennsylvania. Job De...
  • 4/25/2024 12:00:00 AM

A
Travel Nurse RN - Med Surg - $1,808 per week
  • Adventist Health
  • Altoona, PA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Altoona, Pennsylvania. Job De...
  • 4/25/2024 12:00:00 AM

A
Travel Registered Nurse - Correctional - $1,623 per week
  • Adventist Health
  • Altoona, PA
  • Supplemental Health Care is seeking a travel nurse Correctional for a travel nursing job in Altoona, Pennsylvania. Job D...
  • 4/25/2024 12:00:00 AM

A
Travel Nurse RN - PCU - Progressive Care Unit - $1,623 per week
  • Adventist Health
  • Altoona, PA
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Altoona, P...
  • 4/24/2024 12:00:00 AM

H
Travel Nurse RN - Home Health - $2,062 per week
  • Hiring Now!
  • Roaring Spring, PA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Roaring Spring, Pennsylvan...
  • 4/24/2024 12:00:00 AM

H
Travel Nurse RN - Telemetry - $1,623 per week
  • Hiring Now!
  • Altoona, PA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Altoona, Pennsylvania. Job D...
  • 4/22/2024 12:00:00 AM

Altoona is a city in Blair County, Pennsylvania, United States. It is the principal city of the Altoona Metropolitan Statistical Area (MSA). The population was 46,320 at the time of the 2010 Census, making it the eleventh most populous city in Pennsylvania. The Altoona MSA includes all of Blair County and was recorded as having a population of 127,089 at the 2010 Census, around 100,000 of whom live within a 5-mile (8.0 km) radius of the Altoona city center according to U.S. Census ZIP Code population data. This includes the adjacent boroughs of Hollidaysburg and Duncansville, adjacent township...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,105 to $84,208
Altoona, Pennsylvania area prices
were up 1.5% from a year ago