Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Job Summary: Under the direction of the Centralized Scheduling Manager and the Director of Revenue Cycle the Centralized Scheduling Representative is responsible for accurately collecting, analyzing and recording the required demographic, insurance/financial and clinical data necessary to schedule, pre-register and register all types of patients to ensure that bills are produced according to regulatory and payer requirements; effectively completes all activities including medical necessity and managed care requirement screening, and third party eligibility and benefit verification to ensure maximum payer compliance is maintained and maximum reimbursement is secured; interacts in a customer-focused manner at points during the access and later activities as appropriate, to ensure that patient's and their representatives' needs are met, and that they understand and comply with the revenue cycle process expectations including resolving their personal liabilities through various payment and program options.
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Altus, OK area