Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
70 year old organization looking for a special someone to fill a void. Loves long term relationships and doing community service. Serious connections only, please.
We love people who love people. Our job is to do more than help with finances, we create connections that last a lifetime.
If you truly have a passion for helping others, you’ll fall in love with us.
-Greater Texas
What's in it for you as a Contact Center Representative:
The Basics as a Contact Center Representative:
What you'll do as a Contact Center Representative:
In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.
Must Have as a Contact Center Representative:
Nice to Have as a Contact Center Representative:
All your information will be kept confidential according to EEO guidelines.
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Austin, TX area