Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
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The Mechanical Maintenance Supervisor oversees the mechanical maintenance crew involved in the maintenance and installation of mechanical equipment and systems. Implements and sets priorities for the preventive maintenance program which includes greasing and lubricating, replacing filters in air and hydraulic systems, changing belts or drive equipment, checking product handling equipment for wear or damage, inspecting crane cables and hooks and checking hydraulic and pneumatic systems for spills or leaks. Monitors employee compliance with safety procedures. Manages subordinate staff in the day-to-day performance of their jobs as the FLS (Front Line Supervisor). Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes.
Duties also include oversight of the preventative maintenance program for crafts, administrative tasks, monitoring budgets, establishing policies and procedures and a variety of personnel actions that may include hiring and disciplinary decisions, supervision, training and evaluation of staff.
The Maintenance Supervisor provides direction, coordination, and support for the daily execution of the maintenance crew’s operating plan. Working with the Maintenance Manager, Maintenance Engineer, Planner, Maintenance Technicians, Operations, and Safety, the Maintenance Supervisor drives department productivity and quality of workmanship for the purpose of increasing overall availability and reliability of equipment.
Key Responsibilities
Lead plant maintenance program
Lead project teams
Supervise maintenance technicians and mechanics
Resolve technical issues
Equipment troubleshooting
Drive productivity improvements
Enforce compliance
Drive culture of continuous improvement
Employee Development
Resource management
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Beaumont, TX area