Contact Center Traffic and Scheduling Analyst, Sr. jobs in Beaumont, TX

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr R&O Maint Analyst Supervisor
  • honeywell2-pilot
  • Orange, TX FULL_TIME
  • The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

    The Mechanical Maintenance Supervisor oversees the mechanical maintenance crew involved in the maintenance and installation of mechanical equipment and systems. Implements and sets priorities for the preventive maintenance program which includes greasing and lubricating, replacing filters in air and hydraulic systems, changing belts or drive equipment, checking product handling equipment for wear or damage, inspecting crane cables and hooks and checking hydraulic and pneumatic systems for spills or leaks.   Monitors employee compliance with safety procedures.  Manages subordinate staff in the day-to-day performance of their jobs as the FLS (Front Line Supervisor). Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. 

    Duties also include oversight of the preventative maintenance program for crafts, administrative tasks, monitoring budgets, establishing policies and procedures and a variety of personnel actions that may include hiring and disciplinary decisions, supervision, training and evaluation of staff.

    The Maintenance Supervisor provides direction, coordination, and support for the daily execution of the maintenance crew’s operating plan.  Working with the Maintenance Manager, Maintenance Engineer, Planner, Maintenance Technicians, Operations, and Safety, the Maintenance Supervisor drives department productivity and quality of workmanship for the purpose of increasing overall availability and reliability of equipment.

    Key Responsibilities

    Lead plant maintenance program
    Lead project teams
    Supervise maintenance technicians and mechanics
    Resolve technical issues
    Equipment troubleshooting
    Drive productivity improvements
    Enforce compliance
    Drive culture of continuous improvement
    Employee Development
    Resource management

  • 10 Days Ago

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Scheduling Coordinator
  • Synergy HomeCare 1
  • Beaumont, TX FULL_TIME
  • Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And t...
  • 8 Days Ago

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Scheduling Manager
  • STSI Technical Staffing Services
  • Orange, TX FULL_TIME
  • POSITION SUMMARY Our Client is seeking a Schedule Manager for industrial project delivery to support a Polyethylene Project in Orange, TX. A successful candidate will work closely with Project Managem...
  • 28 Days Ago

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Scheduling Coordinator - Surgery - Days
  • BHST
  • Beaumont, TX FULL_TIME
  • We are looking to add top talent to our Baptist Hospitals of Southeast Texas team. Join us in performing Sacred Work! Competitive benefits are offered including: Matched Retirement Plan Paid Time Off ...
  • 7 Days Ago

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Traffic Control Flagger
  • AWP Safety
  • Beaumont, TX FULL_TIME
  • Company DescriptionUnlock Your Career Potential in Traffic Safety with AWP Safety – America’s Leading Traffic Management Company!AWP is North America’s leading traffic control specialist. Our team of ...
  • 19 Days Ago

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Traffic Control Flagger
  • AWP Safety
  • Nederland, TX FULL_TIME
  • Company DescriptionUnlock Your Career Potential in Traffic Safety with AWP Safety – America’s Leading Traffic Management Company!AWP is North America’s leading traffic control specialist. Our team of ...
  • 10 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Beaumont, TX area

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Customer Service Sales Specialist
  • InsuraTec Services Group
  • Beaumont, TX
  • Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
  • 4/25/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Beaumont, TX
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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Customer Experience Supervisor I - Parkdale Mall
  • J. C. Penney Company, Inc.
  • Beaumont, TX
  • Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activit...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Healthon
  • Beaumont, TX
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Beaumont, TX
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Beaumont, TX
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/23/2024 12:00:00 AM

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Work for Truck and Van Drivers from All over USA!
  • Globalclassified
  • Port Arthur, TX
  • Title (shenzhen, Basildon) Matching [Family Pajamas Sets][1] with Pattern Printed Tee and Plaid Bottom Loungewear for Ch...
  • 4/22/2024 12:00:00 AM

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Program Support Analyst
  • MMC Group LP
  • Port Arthur, TX
  • Job Description Job Description Job description JOB SUMMARY: The Program Support Specialist supports the mission of clie...
  • 4/21/2024 12:00:00 AM

Beaumont (/ˈboʊmɒnt/ BOH-mont) is a city in and the county seat of Jefferson County, Texas, in the United States, within the Beaumont–Port Arthur Metropolitan Statistical Area. Located in Southeast Texas on the Neches River about 85 miles (137 km) east of Houston (city center to city center), Beaumont had a population of 117,267 at the time of the 2010 census, making it the thirtieth-most populous city in the state of Texas. Beaumont was founded as a town in 1835. The early European–American settlement had an economy based on the development of lumber, farming, and port industries. In 1892, Jo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,214 to $88,423
Beaumont, Texas area prices
were up 1.2% from a year ago