Contact Center Traffic and Scheduling Analyst, Sr. jobs in Bellingham, WA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Scheduling coordinator
  • Signature Healthcare at Home
  • Bellingham, WA FULL_TIME
  • Overview

    The Scheduling Coordinator is responsible for the coordination of patient / client physician orders, pre- authorizations and patient / client visits of physician orders, pre-authorizations and patient / client visits.

    Accurate and timely communication of scheduling changes between office and staff. Responsible for matching patient needs with staff talents and knowledge.

    Responsibilities

    • Facilitates communications and works effectively between staff, patient / families, vendors, providers
    • Completes scheduled work flow by assigning appropriate team members to planned frequency of visits
    • Assist agency personnel in the care coordination of patient / client services
    • Serves as a liaison between the organization, referral services, patients, clients and personnel
    • Assists in identifying opportunities for additional / improved services and methods
    • Actively participates in IDT meetings, department meetings, in-service, QAPI activities, and other related activities as appropriate
    • Consistently represents Signature Healthcare at Home with integrity and professionalism to all internal and external customers
    • Adheres to HIPAA regulations per Company policy and Federal regulations
    • Performs other duties and activities as delegated by the Administrator / Clinical Manager

    Qualifications / Skillsets

    • Minimum two years’ experience in administrative position in healthcare setting
    • Minimum one-year experience in scheduling experience in healthcare setting
    • Knowledge of medical terminology
    • Demonstrates good communications, flexibility and cooperation in performing job responsibilities
    • Possess a valid driver’s license and insurance in accordance with state and / or organization requirements
    • Basic computer skills and knowledge of office technology

    Please apply on line for this position here : https : / / or Contact :

    Sheena Saijo

    Sr. Talent Acquisition Specialist

    Cell : 503-200-7090

    Fax : 866-859-5350

    Email : style "margin : 0px;">

    Signature Healthcare at Home is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    Need help finding the right job?

    Last updated : 2024-04-09

  • 7 Days Ago

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Scheduling/Office Assistant
  • Home Attendant Care
  • Bellingham, WA FULL_TIME
  • Position Summary: Front office responsibilities and scheduling support for Case Management team. Position Responsibilities: These include the following: (other duties may be assigned) Preserves human ...
  • Just Posted

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Imaging Associate - Scheduling
  • PeaceHealth
  • Woolley, WA FULL_TIME
  • Description PeaceHealth United General Medical Center in Sedro Wooley, Washington is seeking an Imaging Associate - Scheduling for a Full Time, 1.00 FTE, Day position. The general salary range for thi...
  • 1 Day Ago

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Surgical Services Scheduling Coordinator
  • Skagit Regional Health
  • Mount Vernon, WA FULL_TIME
  • Surgical Services Scheduling Coordinator - 3032 US:WA:Mount Vernon | Administrative Non-Clinical Support | Per Diem Posted yesterday ApplySave Description Department: Operating Room SVH Exempt: No Sch...
  • 18 Days Ago

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Dental Scheduling Coordinator
  • Dental Practice - Anacortes
  • Anacortes, WA FULL_TIME
  • Prior dental experience is required for the role of Dental Scheduling Coordinator. The Scheduling Coordinator creates the initial positive experience for patients entering the practice. An important r...
  • 23 Days Ago

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Traffic Control Flagger (FT)
  • LaborMAX
  • Bellingham, WA FULL_TIME
  • LaborMax Staffing is hiring Certified Flaggers throughout Western Washington for all locations: ******TRAINING AVAILABLE TO BECOME A CERTIFIED FLAGGER*******PAY IS $19.00 - $25.00 DOEBellingham, Burli...
  • 1 Day Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Bellingham, WA area

The city is located at 48°45′N 122°29′W / 48.750°N 122.483°W / 48.750; -122.483 (48.75, −122.48). The city is situated on Bellingham Bay which is protected by Lummi Island, Portage Island, and the Lummi Peninsula, and opens onto the Strait of Georgia. It lies west of Mount Baker and Lake Whatcom (from which it gets its drinking water) and north of the Chuckanut Mountains and the Skagit Valley. Whatcom Creek runs through the center of the city. Bellingham is 18 miles (29 km) south of the US-Canada border and 50 miles (80 km) southeast of Vancouver. According to the United States Census Burea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$69,471 to $94,196
Bellingham, Washington area prices
were up 2.9% from a year ago