Contact Center Traffic and Scheduling Analyst, Sr. jobs in Benton Harbor, MI
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Technology Contact Center Manager
- S&B Consulting Group
-
Benton, MI
FULL_TIME
- Company DescriptionS&B CONSULTING GROUP, LLCRESPONSIVE, RESOURCEFUL, AND RESULTSAs a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidates for each company’s specific employment needs. Furthermore, we make sure the candidate’s style and the company’s culture are a perfect match.Job DescriptionClient will provide Full ReloMust have5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesJob ResponsibilitiesDevelop call center strategies with business partners and IT organizationsLead a project to migrate call centers to a multi-channel cloud based environmentBecome business relationship manager for 1800 call center personnel including break fix, Maintenance of Business as well strategic investmentsLead all project activities associated with the design, planning and deployment of solutionsWork with technology partners and teams to design and document applications and architectures to meet business requirementsEngage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budgetPrepare regular reporting related to project progress and deliver to project stakeholders as neededFunction Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.QualificationsBS - Information TechnologiesExperience in managing multi-site large scale contact center operations and technology solutionsExperience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).Experience in Managing SAP eCRM environment (Implementation experience desired)3 years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesExperience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.Demonstrated ability to multi-task between projects and operational deliverables.Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.Experience in leading direct and Indirect teams.Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.Ability to manage conflictAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Board Certified Behavior Analyst
- LOGAN Autism Learning Center of Southwest Michigan
-
Benton, MI
FULL_TIME,PART_TIME
- JOB SUMMARY The Board Certified Behavior Analyst – Level 1 will be a staff member in Child & Adolescent Services. The major focus of this position is to provide training and support to the front-line ...
- 15 Days Ago
Board Certified Behavior Analyst – Level 1
- LOGAN Autism Learning Center of Southwest Michigan
-
Watervliet, MI
PART_TIME,FULL_TIME
- JOB SUMMARY The Board Certified Behavior Analyst – Level 1 will be a staff member in Child & Adolescent Services. The major focus of this position is to provide training and support to the front-line ...
- 14 Days Ago
Surgery Scheduling & Prior Authorization Specialist - Dentistry
- InterCare Community Health Network
-
Benton, MI
FULL_TIME
- DescriptionBecome part of a Migrant and Community Health Center, where you will:Have a passionate purpose.Do worthwhile work.Make a difference in people’s lives.InterCare is searching for a full-time ...
- 1 Month Ago
Sr. Manager of Operations
- Holtec International
-
Covert, MI
FULL_TIME
- Sr. Manager of OperationsHoltec Decommissioning International (HDI) is currently seeking a Sr. Manager of Operations to join the Palisades Nuclear Plant team in Covert, MI. We are proud of our reputat...
- 22 Days Ago
Sr Manager, Maintenance Excellence
- Refresco Brand
-
Paw Paw, MI
FULL_TIME
- Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range o...
- 22 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Benton Harbor, MI area
Travel Nurse RN - Hospice - $1,882 per week
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Mishawaka, IN
- Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Mishawaka, Indiana. Job Descri...
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Travel Nurse RN - Hospice - $2,082 per week
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Mishawaka, IN
- Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Mishawaka, Indiana. Job Descri...
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Sr. SAP EWM Analyst Fulltime
- Maxonic
-
Michigan City, IN
- SAP ERP Extended Warehouse Management (Embedded) Analyst Position logistics: · Michigan City, IN Fulltime Direct Hire Qu...
- 4/18/2024 12:00:00 AM
Locum Tenens Nurse Practitioner - Psychiatry - $80 per hour
- Hiring Now!
-
Saint Joseph, MI
- Jackson and Coker is seeking a Nurse Practitioner Psychiatry for a locum tenens job in Saint Joseph, Michigan. Job Descr...
- 4/17/2024 12:00:00 AM
Travel Nurse RN - Cardiology - $2,022 per week
- Hiring Now!
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Mishawaka, IN
- Supplemental Health Care is seeking a travel nurse RN Cardiology for a travel nursing job in Mishawaka, Indiana. Job Des...
- 4/17/2024 12:00:00 AM
About Benton Harbor, Michigan
Benton Harbor is a city in Berrien County in the U.S. state of Michigan which is located southwest of Kalamazoo, and northwest of South Bend, Indiana. In 2010, the population was 10,038 according to the census. It is the smaller, by population, of the two principal cities in the Niles–Benton Harbor Metropolitan Statistical Area, an area with 156,813 people.
Benton Harbor and the city of St. Joseph are separated by the St. Joseph River and are known locally as the "Twin Cities".[not in citation given] Fairplain and Benton Heights are unincorporated areas adjacent to Benton Harbor.
According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,349 to $88,607
Benton Harbor, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago