Contact Center Traffic and Scheduling Analyst, Sr. jobs in Bergenfield, NJ

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Behavior Technician
  • Ascend Licensed Behavior Analyst PLLC
  • Carlstadt, NJ PART_TIME
  • Duties:

    - Implement behavior intervention plans under the supervision of a Board Certified Behavior Analyst (BCBA)
    - Provide direct one-on-one therapy to individuals with developmental disabilities, specifically autism
    - Collect and record data on client progress and behavior
    - Assist with the assessment and evaluation of client needs
    - Collaborate with the BCBA and other team members to develop and modify treatment plans
    - Support clients in developing social, communication, and daily living skills
    - Implement positive behavior support strategies
    - Maintain a safe and supportive environment for clients

    Skills:

    - Experience working with children or individuals with special needs, preferably in a special education or behavioral therapy setting
    - Knowledge of behavioral therapy techniques and principles
    - Ability to collect and analyze data accurately
    - Strong communication skills, both verbal and written
    - Patience, empathy, and the ability to build rapport with clients
    - Ability to follow instructions and work as part of a team

    Note: Certification as a Registered Behavior Technician (RBT) is preferred but not required. Training will be provided for candidates who do not have RBT certification.

    This is an opportunity to make a meaningful impact in the lives of individuals with developmental disabilities. If you are passionate about helping others reach their full potential, we encourage you to apply.

    Please submit your resume highlighting relevant experience in special education, behavioral therapy, or working with individuals with autism or other developmental disabilities.

    Job Type: Part-time

    Pay: From $25.00 per hour

    Expected hours: 15 per week

    Benefits:

    • Flexible schedule

    Schedule:

    • After school

    Work setting:

    • In-home
    • In-person

    Ability to Relocate:

    • Carlstadt, NJ: Relocate before starting work (Required)

    Work Location: In person

  • 14 Days Ago

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Sr. Analyst - Channel Analytics
  • Worldlink
  • Ridgefield, NJ FULL_TIME
  • TITLE: Sr. Analyst - Channel Analytics POSITION TYPE: Full Time (W2) LOCATION: Ridgefield Park, NJ ABOUT WorldLink: WorldLink is a rapidly growing information technology company at the forefront of th...
  • 11 Days Ago

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Sr. Business Planning Analyst - DA
  • Worldlink
  • Ridgefield, NJ FULL_TIME
  • TITLE: Sr. Business Planning Analyst - DA POSITION TYPE: Full Time (W2) LOCATION: Ridgefield Park, NJ ABOUT WorldLink: WorldLink is a rapidly growing information technology company at the forefront of...
  • 17 Days Ago

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Sr Product Analyst, Product Testing (SAP)
  • NBCUniversal
  • Englewood, NJ FULL_TIME
  • Company DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We ow...
  • 18 Days Ago

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Sr Analyst, SAP Treasury and Cash Mgmt. Solutions
  • NBC Universal
  • Englewood, NJ FULL_TIME
  • Job DetailsCompany DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experie...
  • 5 Days Ago

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Sr Product Analyst, Product Testing (SAP)
  • NBC Universal
  • Englewood, NJ FULL_TIME
  • Job DetailsCompany DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experie...
  • 5 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Bergenfield, NJ area

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 6 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 7 hours ago **L...
  • 4/24/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 4 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 11 hours ago **...
  • 4/24/2024 12:00:00 AM

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Customer Care Analyst, Special Markets
  • Henry Schein
  • New York, NY
  • Customer Care Analyst, Special Markets page is loaded **Customer Care Analyst, Special Markets** **Customer Care Analyst...
  • 4/24/2024 12:00:00 AM

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Senior Director Analyst - Customer Service Technology, US or Canada remote
  • Gartner Inc.
  • New York, NY
  • Senior Director Analyst - Customer Service Technology, US or Canada remote **Senior Director Analyst - Customer Service ...
  • 4/24/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 17 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 17 hours ago **...
  • 4/23/2024 12:00:00 AM

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Collections Financial Analyst
  • CFG Merchant Solutions
  • Glen Rock, NJ
  • Job Description Job Description CFG Merchant Solutions, LLC (CFGMS) is a rapidly growing alternative finance company tha...
  • 4/22/2024 12:00:00 AM

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Sr Customer Contract Analyst (Remote, US)
  • Syneos Health Careers
  • New York, NY
  • Description Senior Customer Contract Analyst Syneos Health® is a leading fully integrated biopharmaceutical solutions or...
  • 4/22/2024 12:00:00 AM

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Client Services Analyst - Private Equity Firm in Midtown
  • Coda Searchstaffing
  • New York, NY
  • Our client, a leading private equity firm, is looking to add a Client Services Analyst to their growing New York City te...
  • 4/22/2024 12:00:00 AM

Bergenfield is a borough in Bergen County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 26,764, reflecting an increase of 517 (+2.0%) from the 26,247 counted in the 2000 Census, which had in turn increased by 1,789 (+7.3%) from the 24,458 counted in the 1990 Census. Bergenfield was formed on the basis of a referendum held on June 25, 1894, from portions of Englewood Township and Palisades Township.[21][22][23] The borough was formed during the "Boroughitis" phenomenon then sweeping through Bergen County, in which 26 boroughs were formed in the co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$77,716 to $105,375
Bergenfield, New Jersey area prices
were up 1.5% from a year ago