Contact Center Traffic and Scheduling Analyst, Sr. jobs in Biloxi, MS

**NOT A REMOTE POSITION**

The role of the Data Analyst is to collect, manipulate, interpret, analyze, and present data received from both internal and external sources.  The Data Analyst will conduct verification/accuracy processes of such data to identify process improvement opportunities and to assist management in prioritizing programs and strategic goals, strengthen financial standing, and improve quality measures within the organization.

Knowledge, Skills, and Abilities

• Ability to collect, manipulate, interpret, and analyze complex data using universally accepted statistical techniques and standards.
• Ability to disseminate significant amounts of complex information accurately and in formats/styles intelligible to the receiving audience.
• Knowledge in report writing and SQL query building.
• Must have strong computer and analytical skills.
• Ability to work independently and/or within a team setting.
• Ability to adhere to multiple deadlines and work with competing priorities.
• Must be active, self-motivated, and able to learn multiple Medical Information Systems (MIS) quickly.
• Knowledge of the importance of maintaining Protected Health Information (PHI) records; able to maintain confidentiality under current HIPAA laws and regulations.
• Well-developed verbal and written communication skills with the ability to interpret high-level technical information.
• Knowledge of group dynamics and has ability to manage diverse people groups from various backgrounds and disciplines to facilitate positive momentum and cooperation as needed to accomplish project objectives.
• Ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse groups/staff members.
• Knowledge in process re-design and change management.

Qualifications/Education Requirements

Candidate must be a graduate of a regionally or nationally accredited school with a minimum of a bachelor’s degree in mathematics, economics, computer science, information management, or statistics.    A minimum of two years of experience in data analytics is also required.  Candidate must be able to demonstrate technical expertise in data models, database design development, data mining, segmentation techniques, and dashboard maintenance.  Qualifying candidates must also have knowledge of databases (SQL, etc.), programming (XML, JavaScript, etc.), and statistical packages for analyzing large datasets (Excel, SPSS, SAS, etc.). A minimum of five years in health information for a primary care, community health or public health setting is preferred, but not required.  Knowledge in FQHC standards of practice and ethical codes and regulations to FQHC’s is highly desired. Reliable transportation is a necessity.

Core Competencies

• Accesses systems for data collection across the organization and work to improve the efficiency in data gathering and accuracy at the entry point; assists with the updating of policies and/or protocols for data collection to ensure validity.
• Works towards data integration where possible to assure integrity of reporting across multiple programs, services, and sites.
• Identifies potential or actual discrepancies in data reporting systems and works to solve inaccuracies and/or reconcile data between reporting systems.
• Upon request, develops mapping of file relationships between databases and reporting systems.
• Develops standardized (internal) surveys, matrices, and dashboards that accelerate management access to data reporting.
• Meets with key management and supervisory staff, practicing active listening skills to define data needs for business decision-making involving various wok environments and requirements.
• Utilizes quantitative analysis to improve value in data mining and produce accurate statistical reports; develops charts, graphs, and data dashboards to inform the progress and/or direction of business operations.
• Presents data sets in a manner that is user-friendly and facilitates learning/understanding of data at various levels (i.e. line staff, supervisors, Executives and Board of Directors).
• Interprets the needs of the client (staff) to build ad hoc and custom reports; establishes reporting systems for “regular” reports needed on an on-going interval basis (i.e. daily, weekly, monthly, quarterly, yearly, etc.)
• Assists management team and staff in expressing and defining data requirements; draws “rough” data reports and works with clients to further define data to best meet the clients’ needs.
• Conducts all reporting and data mining respective of applicable privacy, confidentiality and proprietary rights requirements.
• Collects and reports required PHI data to third party vendors (i.e. Accountable Care Organizations, 340B administrators, managed care insurance companies).
• Subject to stressful deadlines and competing priorities.
• Subject to frequent interruptions.
• May be required to work beyond normal work hours as necessary.
• Frequent travel between clinics and administrative locations may be required.
• Upholds, complies with, and enforces the Core Principles and Code of Conduct.
• Performs other related duties as assigned.