Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Job Description
Temporary - Contact Center Agent
Full-Time
Feb to March 2024 (1 month) or Feb to May 2024 (3 months)
As a Contact Center Agent with Salud, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual.
Contact Center Agents at Salud, approach his / her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.
We offer :
Comprehensive Benefits Package includes :
Salud will contribute 5% of your base salary each month
Our Mission is to provide a quality, integrated healthcare home to the communities we serve
Qualifications
What you need to be qualified for this job :
Education :
Graduation from High School or equivalent required
Experience :
One year of general office experience required
Licensure / Certification :
No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud
Knowledge, Skills, and Abilities :
The application window is anticipated to close by 3 / 31 / 24
Additional Information
Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.
All your information will be kept confidential according to EEO guidelines.
Last updated : 2024-02-26
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