Contact Center Traffic and Scheduling Analyst, Sr. jobs in Boulder, CO

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact center agent
  • Salud Family Health
  • Frederick, CO FULL_TIME
  • Job Description

    Temporary - Contact Center Agent

    Full-Time

    Feb to March 2024 (1 month) or Feb to May 2024 (3 months)

    As a Contact Center Agent with Salud, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual.

    Contact Center Agents at Salud, approach his / her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.

    We offer :

    • $17.90 to $19.40 per hr.
    • Monday to Friday Available 8 am to 5 pm - Full-Time
    • Assignment Feb to March 2024 (1 month) or Feb to May 2024 (3 months)

    Comprehensive Benefits Package includes :

    • Medical ( Includes Free Medical Services at All Salud Facilities )
    • Dental ( Employee Discounts at All Salud Dental Facilities )
    • Vision
    • Flexible Spending Accounts
    • Basic Life and AD&D, Supplemental Life and AD&D
    • Short-Term & Long-Term Disability
    • Accident & Critical Illness Insurance
    • Employee Assistance Program
    • Generous vacation accrual
    • 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
    • 8 Paid accrued Sick Days per year
    • Retirement savings plans
    • Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan.

    Salud will contribute 5% of your base salary each month

    Our Mission is to provide a quality, integrated healthcare home to the communities we serve

    Qualifications

    What you need to be qualified for this job :

    Education :

    Graduation from High School or equivalent required

    Experience :

    One year of general office experience required

    Licensure / Certification :

    No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud

    Knowledge, Skills, and Abilities :

    • Bilingual (English-Spanish) is preferred
    • Knowledge of multi-line phones
    • Ability to determine an emergency situation and take appropriate action
    • Sensitivity to indigent and ethnic minority communities
    • Effective written or oral communication skills

    The application window is anticipated to close by 3 / 31 / 24

    Additional Information

    Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.

    All your information will be kept confidential according to EEO guidelines.

    Last updated : 2024-02-26

  • 1 Month Ago

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Member Relationship Specialist Contact Center (Banker)
  • Blue Federal Credit Union
  • Erie, CO FULL_TIME
  • At Blue, we discover pathways to realize your possibilities. Our Member Relationship Officer is responsible for leading and directing efforts to build and strengthen relationships with current members...
  • 2 Days Ago

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Contact Lens Technician (Part-time / Boulder, CO)
  • Boulder Medical Center
  • Boulder, CO PART_TIME
  • Job Description: Do you enjoy working with friendly and helpful people in a positive work environment? Are you ready to embrace a career that offers a variety of learning opportunities? Are you lookin...
  • 10 Days Ago

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SOFTWARE QA ANALYST, SR
  • The GEO Group
  • Boulder, CO FULL_TIME
  • Benefits Information Full-time employees will enjoy a competitive benefits package with options for you and your family including: • 3 Weeks of PTO• 15 Paid Holidays• 401(k) Matching• Health Insurance...
  • 20 Days Ago

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SR COLLECTIONS ANALYST II
  • PharMerica
  • LONGMONT, CO FULL_TIME
  • Our Company PharMerica Overview The Sr Collections Analyst is responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Po...
  • 22 Days Ago

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Sr. Structural Analyst
  • Tendeg
  • Louisville, CO FULL_TIME
  • Tendeg LLC is a premier spacecraft deployables company. Our novel designs are enabling exciting missions providing high gain antennas for sensor applications and communications. We have 12 antennas on...
  • 5 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Boulder, CO area

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Java Android Developer
  • SynergisticIT
  • Arvada, CO
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - ED - Emergency Department - $2,182 per week
  • Adventist Health
  • Frederick, CO
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Frederick, C...
  • 3/28/2024 12:00:00 AM

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Travel Radiology Technologist - $2,076 per week
  • TRS Healthcare
  • Broomfield, CO
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Broomfield, Colorado. Job Descri...
  • 3/27/2024 12:00:00 AM

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Data Architect
  • SynergisticIT
  • Arvada, CO
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/27/2024 12:00:00 AM

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Customer Support Analyst - Day Shift
  • Intelerad Medical Systems Incorporated
  • Denver, CO
  • **Customer Support Analyst - Day Shift** * Denver, CO, USA * Full-time **Company Description** Improving healthcare thro...
  • 3/24/2024 12:00:00 AM

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Customer Experience Business Analyst
  • Gates Industrial Corporation plc
  • Denver, CO
  • Customer Experience Business Analyst Location: Denver, CO United States Job Category: Customer Service Salary: $ 67300.0...
  • 3/24/2024 12:00:00 AM

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Remote Data Scientist/Analyst (Entry/Junior Level)
  • SynergisticIT
  • Boulder, CO
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 3/24/2024 12:00:00 AM

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Senior Systems Analyst
  • Elevations Credit Union
  • Broomfield, CO
  • When joining Elevations, you can expect to work for a company with: A leadership team that strives to make this the best...
  • 3/24/2024 12:00:00 AM

Boulder (/ˈboʊldər/) is the home rule municipality that is the county seat and the most populous municipality of Boulder County, Colorado, United States. It is the state's 11th most populous municipality; Boulder is located at the base of the foothills of the Rocky Mountains at an elevation of 5,430 feet (1,655 m) above sea level. The city is 25 miles (40 km) northwest of Denver. The population of the City of Boulder was 97,385 people at the 2010 U.S. Census, while the population of the Boulder, CO Metropolitan Statistical Area was 294,567. Boulder is known for its association with American fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$69,021 to $93,587
Boulder, Colorado area prices
were up 2.3% from a year ago