Contact Center Traffic and Scheduling Analyst, Sr. jobs in Brandon, FL

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Data Analyst - Tampa, FL
  • Signode -Sr. Data Analyst
  • Tampa, FL FULL_TIME
  • Sr. Data Analyst - Tampa, FL

    Apply Now

    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $100,000-$135,250

    SUMMARY

    The Sr Data Analyst will be responsible for implementing data migration strategy as well as maintaining and managing data for ERPs/CRM systems as requested by the business either via scripts, tools, or other programs. This position is responsible for migrating legacy data to AX 2012 R3/D365(F&O and CE) using SSIS/ADF framework and DXIF. In this role, you will design and implement a migration framework or enhance the existing data migration framework developed by the Signode data team. This role will interact with users, collect daily data maintenance requirements, and create technical solutions. This role will be very hands-on and requires detailed knowledge of the data import export framework in AX 2012/D365 and functional expertise in different AX modules like finance, inventory, sales and order management, and manufacturing. This position will report to the Data and Integration Manager and work with the global team.

    Qualifications/Skills:

    • Bachelor’s or Master’s Degree in Information Systems, Information Technology, Computer Science or Engineering, or equivalent
    • 8 years of information technology experience
    • 7 years of demonstrated experience implementing ERP, including at least two full life cycle implementations in a Data Analyst role
    • 5 years of AX 2012/D365 experience
    • 5 years of DIXF, SQL, and SSIS experience
    • 2 years of experience using X coding
    • 2 years of data entities and Azure data factory experience
    • 3 years of experience using Atlas and writing templates for data uploads and reporting
    • Expert knowledge of the data migration framework of AX and D365 F&O/CE
    • Experience in legacy data migration to AX/D365 F&O
    • Experience in creating data validation tools, templates, and documentation
    • Experience with reporting tools like Management reports, Business documents, Power BI
    • Experience with ETL in SQL, MS Data Factory, Synapse Pipelines, Store Procedures, Boomi, etc.
    • Experience with integration tools to move data like Boomi, AIS
    • D365 F&O data migration experience is preferred
    • MDM experience preferred
    • Experience with Azure Synapse, Data Lakes, Data Warehouse, SQL Server, Data Bricks, etc.

    Key Responsibilities

    • Contributing to defining data migration strategy and data load plan
    • Design and development of SSIS/ADF packages to extract data from legacy systems
    • Creating data extract templates and reviewing the data migration requirements with the source system and business teams
    • Create SQL queries as needed per requirement
    • Develop data import export tool (DIXF) and AX development using X
    • Use functional experience to validate the migrated data in AX/D365
    • Create templates using ATLAS to load/update data in different systems
    • Data validation of migrated data between legacy and target system
    • Creating functional and technical specifications
    • Document business processes, data migration methodologies, data quality enhancements, validations, and reconciliation processes
    • Work with the Master data management team to define and maintain master data across multiple ERPs
    • Create data integrations between different systems using middleware like Boomi, AIS etc.
    • Good team player and ability to work flexible hours and with different functional or area leads to validate data in various sources and destinations

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


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Sr. Financial Analyst, FP&A - Tampa, FL
  • Signode -Sr. Financial Analyst, FP&A
  • Tampa, FL FULL_TIME
  • Sr. Financial Analyst, FP&A - Tampa, FL Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Si...
  • Just Posted

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PATIENT ACCESS SCHEDULING COORD SR FLOAT
  • Moffitt Cancer Center Careers
  • Tampa, FL FULL_TIME
  • At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over ...
  • 11 Days Ago

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PATIENT ACCESS SCHEDULING COORD SR FLOAT
  • H. Lee Moffitt Cancer Center
  • Tampa, FL FULL_TIME
  • The Patient Access Scheduling Coordinator Senior Float (PASC SF) is a member of the Clinic Access Department at Moffitt Cancer Center. The Clinic Access Department handles more than 6,500 patient call...
  • 21 Days Ago

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Contact center
  • GEICO
  • Lakeland, FL FULL_TIME
  • At Geico, our success is no secret - it's the result of investing in exceptional individuals. We are looking to hire a highly motivated Contact Center Ops Analysis Director to direct and oversee GEICO...
  • Just Posted

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IT Systems Analyst
  • SR COMPANIES LLC
  • Tampa, FL OTHER
  • Job Details Job Location: Tampa Hybrid/Remote - Tampa, FL Position Type: Full Time Salary Range: $60,000.00 - $65,000.00 Salary/year Job Category: Information Technology DescriptionSummary: The IT Sys...
  • Just Posted

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Brandon, FL area

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Managing Director, Utilities Customer Programs & Experience
  • Black & Veatch
  • Tampa, FL
  • **Managing Director, Utilities Customer Programs & Experience** Date: Mar 1, 2024 Location: US Company: Black & Veatch F...
  • 3/29/2024 12:00:00 AM

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Credentialing Analyst
  • Moffitt Cancer Center
  • Tampa, FL
  • At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insigh...
  • 3/29/2024 12:00:00 AM

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Systems Analyst, Open Text Content Server Focus, Progression
  • TECO
  • Tampa, FL
  • Title: Systems Analyst, Open Text Content Server Focus, Progression Company: Tampa Electric Company Location: TECO Plaza...
  • 3/28/2024 12:00:00 AM

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Customer Support Representative
  • EVO Payments International
  • Tampa, FL
  • Customer Support Representative **Summary** EVO Payments, Inc. is a leading payments processor and acquirer for merchant...
  • 3/27/2024 12:00:00 AM

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Project Controls Analyst
  • Black & Veatch
  • Tampa, FL
  • **Project Controls Analyst** Date: Mar 7, 2024 Location: Overland Park, KS, US US Ann Arbor, MI, US Burlington, MA, US H...
  • 3/26/2024 12:00:00 AM

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Business Intelligence Analyst
  • Black & Veatch
  • Tampa, FL
  • **Business Intelligence Analyst** Date: Mar 18, 2024 Location: US Company: Black & Veatch Family of Companies **Together...
  • 3/26/2024 12:00:00 AM

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Entry/Junior Level Data Scientist/Python Programmer
  • SynergisticIT
  • Thonotosassa, FL
  • SYNERGISTICIT is aware that the Job Market is Challenging due to almost 300,000 Tech Layoffs within the past year due to...
  • 3/25/2024 12:00:00 AM

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CENTCOM Threat Network Intelligence Analyst
  • CACI International
  • Tampa, FL
  • CENTCOM Threat Network Intelligence Analyst Job Category: Intelligence Time Type: Full time Minimum Clearance Required t...
  • 3/25/2024 12:00:00 AM

Brandon is an unincorporated community and census-designated place (CDP) in Hillsborough County, Florida, United States. It is part of the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area. As of the 2010 census, the CDP had a population of 103,483, up from 77,895 at the 2000 census. Brandon's census boundaries include Palm River-Clair Mel to the west across U.S. Route 301, Valrico to the east, Riverview and Bloomingdale to the south, and East Lake-Orient Park, Mango, and Seffner to the north. Brandon is 11 miles (18 km) east of downtown Tampa and 14 miles (23 km) southwest of Plan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$64,067 to $86,870
Brandon, Florida area prices
were up 1.1% from a year ago