Contact Center Traffic and Scheduling Analyst, Sr. jobs in Casper, WY

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs

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Patient Scheduling Coordinator
  • St. John's Health
  • Lander, WY FULL_TIME
  • Job Summary:
    St. John's Health, Lander, is a satellite clinic and the team represents the SJH brand in Fremont County. The Patient Scheduling Coordinator cares for patients in alignment with the core purpose, vision, and values of SJH. Providing the highest levels of care, quality, and service. Engages in efficient processing of assigned tasks and projects while providing an exceptional level of customer service for all customers. Performs administrative and clinical duties under the direction of clinic provider. Provides proficient time of service registrations and general patient financial services functions. Provides multiple patient financial services in the form of: timely and accurate patient registrations, existing patient data updates, payment collections, communication of insurance benefits, patient account management, and daily engagement in quality assurance and process accuracy and daily engagement in quality assurance and process accuracy. 

    Essential Functions:
    1. Registration
    · Registers patients in a timely and effective manner, while maintaining a high level of attention to detail with the data entry. Must prioritize patient based on their medical needs and the stat of clinic capacity. Ensures appropriate paperwork and documentation is collected, completed and scanned, i.e. ID, insurance, consent, demographic forms, ROI, TOS receipts, discharge paperwork, Superbill and ER documentation. 
    · Protects and ensures the confidentiality of patient information. Represents, facilitates and elevates team success within the Clinic. 
    · Presents a confident and friendly demeanor when greeting and communicating with customers, as well as with colleagues and other stakeholders. Provides superior customer service, while meeting the needs of customers, to enhance communication and access to available services. 

    2. Financial Services
    · Collects patient balances, co-pay's, patient insurance obligations, provides basic explanations of benefits and some financial counseling to patients. Uses own judgment on providing discounts to patients per clinic policy. Educates patients on insurance coverage. 
    · Scan insurance cards into patients chart, ensuring a high level of accuracy. Field billing questions and direct to appropriate resources. 
    · Makes appropriate decisions regarding account write-offs and adjustments on a case by case basis and coordinates with billing.
    · Daily financial tasks, including but not limited to, daily reports and bank deposits. 

    3. Clinic Operations
    · Works independently, to ensure smooth daily operations, and making decisions. Communicates effectively with a variety of stakeholders and works closely with Clinicians and leadership regarding daily operations and needs. 
    · Is the go-to person for questions regarding front of house processes. Addresses issues and escalates to supervisor or manager when necessary. 
    · Assists manager in coordinating with various vendors regarding oxygen supply, rug cleaning, and recycling pick up. 
    · Responsible for ensuring office and dietary supplies are sufficiently stocked and orders when necessary. 
    · Processes and follows up on prior authorizations for medications. 
    · Processes incoming and outgoing referrals and follows up to ensure continuity of care.

    Job Requirements:
    Minimum Education:
    Required     High School Degree or GED equivalent.
    Preferred Associates or Bachelor's Degree, medical terminology certification or proven knowledge of medical terminology, other relevant professional certifications: i.e. WFR, First Responder, CPR, Medical Assistant, First Aid, etc. 

    Minimum Work Experience:
    Required     Must be able to read, write, and speak English fluently. Prior front desk, business office, or concierge experience in a hospital, medical office, dental office, or other healthcare environment. Computer experience necessary.
    Preferred Prior Clinic or medical experience. 

    Functional Demands:
    Working Conditions: Normal office hours, Monday through Friday. Subject to irregular hours, meals and breaks. On-site position. Busy fast-paced healthcare office setting. Frequent interruptions and stressful situations. Contact with patients, coworkers, and community members under variety of circumstances. Occasional overtime may be required and/or hours may be shortened as business needs. Must be on-site at the Lander Clinic to fulfill the responsibilities of this role. 

    Physical Requirements: Ability to push, pull, bend, reach. 60 to 70% of day sitting/standing at desk. High phone usage. 30 to 40% of day at computer. Intermittent standing, walking. Ability to lift 30 pounds.
  • 1 Month Ago
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FLAGGER/TRAFFIC CONTROL
  • Knife River - WY
  • Casper, WY FULL_TIME
  • FLAGGER/TRAFFIC CONTROL Company: Knife River - Casper Division Department: CONSTRUCTION Location: CASPER, WY Hiring Manager: April M Cotton Closing Date: 06/30/2024 at 11:59pm CDT Job Type: Full-Time ...
  • 3 Days Ago
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Traffic Control Positions
  • Keyhole Technologies, LLC
  • Casper, WY FULL_TIME
  • Project is located in Savageton, Wy. Must be a Wyoming resident. Must have a relatively clear MVR. PLease apply on our website www.keyholetech.com/apply-today LABORER 1. Report to work on time on a da...
  • 9 Days Ago
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Traffic Control Positions
  • Keyhole Technologies, LLC
  • Wright, WY FULL_TIME
  • Project is located in Savageton, Wy. Must be a Wyoming resident. Must have a relatively clear MVR. PLease apply on our website www.keyholetech.com/apply-today LABORER 1. Report to work on time on a da...
  • 12 Days Ago
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Central Supply/ Scheduling/ Van Driver
  • EmpRes Healthcare
  • Thermopolis, WY FULL_TIME
  • Essential Duties: Ensures adequate scheduling of all nursing staff for 24-hour coverage and reviews daily with DNS, and/or Supervisors. Ensures adequate scheduling of environmental services staff (hou...
  • 1 Month Ago
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Sr. Accountant
  • Robert Half
  • Midwest, WY PER_DIEM
  • Robert Half is looking for a Senior Accountant for a great long-term contract / temporary to hire opportunity. As a Senior Accountant, you will be responsible for financial statement preparation and c...
  • 2 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Casper, WY area

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Steward (2) - Wyoming (Wyoming Downs)
  • Racing Officials
  • Casper, WY
  • Accepting Applications: December 15, 2021 January 15, 2022 The Wyoming Pari-Mutuel Commission 951 Werner Court, Suite 33...
  • 4/26/2024 12:00:00 AM
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Travel Nurse RN - Dialysis - $1,882 per week
  • Adventist Health
  • Casper, WY
  • Supplemental Health Care is seeking a travel nurse RN Dialysis for a travel nursing job in Casper, Wyoming. Job Descript...
  • 4/25/2024 12:00:00 AM
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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Casper, WY
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 4/25/2024 12:00:00 AM
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FT Customer Support Specialist - Work From Home>
  • Tovala
  • Casper, WY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
  • 4/25/2024 12:00:00 AM
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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Casper, WY
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/25/2024 12:00:00 AM
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Travel Nurse RN - Med Surg - $2,062 per week
  • Hiring Now!
  • Casper, WY
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Casper, Wyoming. Job Descript...
  • 4/23/2024 12:00:00 AM
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Travel CT Technologist - $2,386 per week
  • Hiring Now!
  • Casper, WY
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Casper, Wyoming. Job Description & Requ...
  • 4/23/2024 12:00:00 AM
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Travel Nurse RN - ED - Emergency Department - $2,278 per week
  • Hiring Now!
  • Casper, WY
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Casper, Wyom...
  • 4/22/2024 12:00:00 AM
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About Casper, Wyoming

Casper is a city in and the county seat of Natrona County, Wyoming, United States. Casper is the second largest city in the state, according to the 2010 census, with a population of 55,316. Only Cheyenne, the state capital, is larger. Casper is nicknamed "The Oil City" and has a long history of oil boomtown and cowboy culture, dating back to the development of the nearby Salt Creek Oil Field. In 2010, Casper was named the highest-ranked family-friendly small city in the West, and ranked eighth overall in the nation in Forbes magazine's list of "the best small cities to raise a family". Casper ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$64,808 to $87,874
Casper, Wyoming area prices
were up 2.9% from a year ago
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