Contact Center Traffic and Scheduling Analyst, Sr. jobs in Columbus, GA

Job Summary

The Traffic Analyst at Char-Broil plays a vital role in coordinating the scheduling and routing of orders, ensuring seamless operations across various channels including retail, direct-to-consumer, eCommerce, and wholesale. This role involves the meticulous organization and execution of routing and scheduling arrangements with freight carriers, as well as maintaining updates on retail portals as necessary. Acting as an essential connector among order management, customer logistics, and distribution centers, this individual must possess strong collaborative skills and a dedication to ongoing improvement to facilitate efficient and effective logistics operations.

Duties and Responsibilities

• Ensures timely and effective coordination of product shipments to meet and exceed customer expectations, focusing on both Full Truckload (FTL) and Less Than Truckload (LTL) shipments.
• Delivers prompt and courteous service throughout the sales order fulfillment process, including providing updates on order status, addressing shipment inquiries, and resolving any order-related issues promptly.
• Proactively informs customers about incoming shipments, ensuring they are prepared for receipt.
• Acts as the primary service contact for designated accounts or distribution channels, managing and resolving order issues through effective analysis and corrective actions.
• Facilitates communication and coordination between customers, account managers, sales representatives, and internal teams such as demand planning and sales to streamline the order process.
• Engages in detailed order management tasks, including analyzing load plans, overseeing purchase order fulfillment, and ensuring efficient logistics practices.
• Leverages SAP/EWM or similar software solutions for comprehensive management of order distribution, logistics, and processing activities.
• Generates and distributes reports as needed or requested, including monthly logistics performance reports, to provide insight into operations and identify areas for improvement.
• Maintains up-to-date process and communication documentation for each account, ensuring clarity and consistency in operations.
• Keeps abreast of the company's product offerings, including specific lines and brands, to better address customer needs and inquiries.
• Undertakes other tasks as necessary to support the logistics and fulfillment operations, contributing to the overall efficiency and success of the company's distribution strategy.
• Other duties as deemed necessary.

Qualification Requirements

Minimum Education: High school diploma or completion of GED equivalent.

Minimum Work Experience: Minimum three (3) years of logistic, traffic planning, and/or customer service experience within the consumer goods or distribution industries.

License(s) / Certification(s): APICS certification a plus

Knowledge, Skills and Abilities

• Knowledge of the sales fulfillment and support functions.
• Proficiency using an ERP solution (i.e., SAP) or similar platform.
• Knowledge of CPG shipment routing in multiple channels
• Ability to work in a fast paced environment.
• Ability to work flexible or non-traditional hours when necessary and as appropriate to meet customer needs.
• High degree of proficiency using PC, MS Office, & database analytical tools
• Organizational skills and the ability to maintain information in a logical and well-thought-out manner.
• Strong sense of urgency
• Ability to effectively develop professional and positive relationships with internal and external customer contacts.
• Ability to be detail oriented.
• Ability to maintain regular and predictable attendance.
• Ability to work in a constant state of alertness

Physical Requirements

Represents the appropriate physical requirements of the job in the course of the work.