Contact Center Traffic and Scheduling Analyst, Sr. jobs in Columbus, GA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Financial Analyst
  • Kindred Healthcare Inc.
  • Columbus, GA OTHER
  • Compiles and analyzes statistical data for Managed Care Contract decision making. Works with internal and external customers to interpret contract terms.

    >FLSA: Exempt>EEO: 01 Officials and Managers 02 Professionals 03 Technicians 04 Sales Workers X 05 Administrative Support Workers 06 Craft Workers 07 Operatives 08 Laborers and Helpers 09 Service Workers

    Develops, writes, and maintains profitability testing for all companies with an assigned insurance code.>Provides financial and utilization data to the Medical Director, Department Directors, and Case Management as requested.>Assists with provision and research of comparative regional and severity-adjusted data via PLM and other sources.>As needed, prepares reimbursement research to the CFO, the Controller, and department heads.>Verifies accuracy of Managed Care payments.>Reviews and works with the CFO on contract language on all renewed and new insurance contracts.


    Minimum Education


    X bachelor's degree in business with Accounting or Finance concentration X Required

    Required Skills

    Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
    Minimum Work Experience
    Three (3) years in a related position. Prefer experience in Cost Accounting or as Financial Analyst.



  • 1 Day Ago

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Sr. Financial Analyst
  • St. Francis-Emory Healthcare
  • Columbus, GA OTHER
  • DescriptionCompiles and analyzes statistical data for Managed Care Contract decision making. Works with internal and external customers to interpret contract terms. FLSA: ExemptEEO: □ 01 Officials and...
  • 3 Days Ago

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Scheduling coordinator
  • SYNERGY HomeCare
  • Opelika, AL FULL_TIME
  • The Part-Time Weekend Scheduling Coordinator(s) (WSC’s) will report directly to the related activities of the SYNERGY HomeCare business from Friday afternoon through Monday mornings and will be in a r...
  • 10 Days Ago

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Scheduling coordinator
  • Right at Home Montgomery
  • Auburn, AL FULL_TIME
  • Right at Home Montgomery - Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? We are a locally owned home care busine...
  • 20 Days Ago

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Scheduling Coordinator
  • Right at Home
  • Auburn, AL FULL_TIME
  • Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with?...
  • 21 Days Ago

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Weekend Scheduling Coordinator
  • Synergy HomeCare 1
  • Opelika, AL PART_TIME
  • The Part-Time Weekend Scheduling Coordinator(s) (WSC’s) will report directly to the scheduling manager. The WSC’s will be responsible for guiding and coordinating all scheduling- related activities of...
  • 10 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Columbus, GA area

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Travel Nurse RN - Home Health - $1,982 per week
  • Adventist Health
  • Columbus, GA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Columbus, Georgia. Job Des...
  • 3/18/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $2,042 per week
  • Adventist Health
  • Opelika, AL
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Opelika, Alabama. Job Desc...
  • 3/18/2024 12:00:00 AM

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Patient Care Coordinator Home Health Full Time
  • CenterWell Home Health
  • Columbus, GA
  • Become a part of our caring community and help us put health first As a Patient Care Coordinator (Clinical Liaison), you...
  • 3/17/2024 12:00:00 AM

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Work From Home - Customer Service Associate
  • Careerbuilder
  • Phenix City, AL
  • Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promot...
  • 3/17/2024 12:00:00 AM

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FOH Manager
  • The Restaurant Zone
  • Columbus, GA
  • Job Description Job Description We seek a FOH Manager to join one of our Three High-End Restaurants! You will be respons...
  • 3/17/2024 12:00:00 AM

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Greeter
  • Buffalo Wild Wings
  • Columbus, GA
  • In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings...
  • 3/15/2024 12:00:00 AM

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Physician / Urgent Care / Alabama / Locum Tenens / New Urgent Care Physician Locums Physician Job in Alabama Job
  • Jackson + Coker
  • Auburn, AL
  • New Urgent Care Physician Locums Physician Job in Alabama One of our premier clients needs four Urgent Care providers ac...
  • 3/14/2024 12:00:00 AM

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Customer Support
  • ResourceMFG
  • Columbus, GA
  • summary Now Hiring for Customer Support Administrator in Lake Forest, CA $20ph-$25ph Scheduled: 8am-5pm ( onsite) Job De...
  • 3/14/2024 12:00:00 AM

Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River. Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$61,218 to $83,006
Columbus, Georgia area prices
were up 1.5% from a year ago