Contact Center Traffic and Scheduling Analyst, Sr. jobs in Danbury, CT

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Senior, Program Planning/Scheduling Analyst {D}
  • Danbury Mission Technologies
  • Danbury, CT FULL_TIME
  • As a Senior Program Planning/Scheduling Analyst, you will work in a cross-functional team collaborating with the business leaders and delivering real-time solutions to our clients. You will interface with program management, finance, internal/external customers, functional leads, engineering, operations and control account managers (CAMs) to drive program execution. 

    This role will give you exposure within the aerospace industry and promote career growth within the field. In this role you will experience working on programs that involve high precision optics and electronics used in space as well as ground-based threat detection warning systems. A passion for organization, close attention to detail, and an analytical mindset are some of the most important skills needed in this role. To succeed as a planning/scheduling analyst, you will use your interpersonal skills to collaborate in a team environment, communicate effectively and manage deadline driven tasks.

    Offering a $10K sign on bonus!

     

    Key Responsibilities

    • Lead the development and maintenance of the Program Integrated Master Schedule (IMS) deliverables in accordance with the Data Item Description (DID) / Statement of Work (SOW)
    • Lead daily/weekly program meetings to obtain status and/or develop and implement schedule recovery plans to ensure the program meets its milestones/commitments
    • Maintain schedule integrity in compliance with DCMA requirements
    • Integrate cost/schedule, Baseline and Change Control Management
    • Implement Earned Value Management System (EVMS)
    • Incorporate WBS hierarchies within IMS
    • Obtain and communicate program status, risks, and opportunities with key stake holders
    • Active participant in proposal activities
    • Experience with an Integrated Baseline Review
    • Participate in the negotiation of contracts, contract changes, specifications, budgets, schedule milestones, and key terms and conditions

     

    Education/Certifications

    • 7 years planning/scheduling experience with BA/BS degree and/or equivalent experience

     

    Experience/Qualifications

    • Ability to obtain a US Government Security Clearance
    • Proficient use of Microsoft Project software, Microsoft Project Server a plus
    • Ability to execute the principles, theories, and concepts of scheduling 
    • Ability to create Summary Schedules. Milestones Professional preferred
    • Ability to perform/report on Schedule Risk Analysis (Monte Carlo Simulations)
    • Demonstrated ability to perform Critical Path Analysis
    • Experience with Risk Management within IMS
    • Experience with managing Supplier Schedules
    • Familiar with Integrated Baseline Review
    • Experience with using SAP or Equivalent Software

     

    The position is located onsite at our facility in Danbury, CT. Located in beautiful Fairfield County, Danbury offers a diverse economy, wonderful parks, cultural attractions, an impressive mix of private and public educational institutions and a vibrant arts scene. Our facility is nestled among a remarkable selection of communities to call home all with varying price points to fit many different budgets. We’re close to New York City, Boston, and other major cities – great for day trips and weekend getaways. Our lovely seasons along with award-winning institutions, colleges, cultural events, and a genuine sense of community brings a diverse population to the beautiful state of Connecticut!

     

    Collaborating with world class experts, you will have the opportunity to develop innovative solutions in fulfillment of our customers’ requirements.  We believe in our mission, and we believe in supporting our employees.  We offer policies and programs that provide opportunities for continual learning, career growth and work/life balance along with a full suite of health and welfare benefits.

    Employment with any of the ARKA Group companies in the US is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check and drug screen.

     

    Due to contract requirements, US citizenship is required. Additionally, if you are a dual citizen (a citizen of the US and another country), the Company must obtain approval for you to have access to the information required for this position. You will not be able to begin employment until such approval is obtained and this may take several months.

    Position requires the ability to obtain and maintain a US Government Security Clearance. For your information, here is the form the government requires to begin the process of obtaining a clearance: https://www.opm.gov/forms/pdf_fill/sf86.pdf.

    No visa sponsorship is available for this position. 

     

    ARKA Group L.P. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

  • 10 Days Ago

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Veeva CRM Sr. Technical Analyst
  • Framework Solutions Inc.
  • Danbury, CT FULL_TIME
  • At Framework Solutions you will have the opportunity to work with the leaders in Commercial Operations. We have over 20 years of experience working within the Life sciences and BioPharma space. Framew...
  • 20 Days Ago

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Scheduling Coordinator
  • HEALTH PLUS ORTHO MANAGEMENT LLC
  • Carmel, NY FULL_TIME
  • Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, an...
  • 1 Month Ago

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Office Admin - Scheduling Assistant
  • Scribner Pest And Wildlife Control
  • Danbury, CT FULL_TIME
  • Are you ready to join a dynamic team at Scribner Pest & Wildlife Control in Danbury, CT? We're looking for a skilled Office Admin - Scheduling Assistant to become an integral part of our growing famil...
  • Just Posted

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Surgical Scheduling Coordinator
  • AdvancedSpecialty Care.
  • Danbury, CT PART_TIME
  • POSITION: Part-time Surgical Coordinator working in the office 20 hours per week. OBJECTIVE:Maintain the surgical schedules for all surgeons. Facilitate a positive outcome for surgical patients from c...
  • 28 Days Ago

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Surgical Scheduling Team Lead
  • UnitedHealth Group
  • Carmel, NY FULL_TIME
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connectin...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Danbury, CT area

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Cybersecurity Vulnerability Remediation Analyst
  • TPG Staffing, LLC
  • Stamford, CT
  • Cybersecurity Vulnerability Remediation Analyst Our client, a successful financial technology and services company, curr...
  • 4/24/2024 12:00:00 AM

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Services Operations Anlayst
  • Campaign Monitor
  • The Company: Marigold helps brands foster customer relationships through the science and art of connection. Marigold Rel...
  • 4/24/2024 12:00:00 AM

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Trading Systems Operations Engineer (USA)
  • Trexquant Investment
  • Stamford, CT
  • Trexquant is a growing systematic fund manager with a core team of highly accomplished technologists. We are currently s...
  • 4/24/2024 12:00:00 AM

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AVP, Marketing Cloud Business Analyst
  • Synchrony
  • Stamford, CT
  • Job Description Role Summary/Purpose: The AVP, Marketing Cloud Business Analyst L11 position will function as a Senior M...
  • 4/24/2024 12:00:00 AM

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Physician (MD/DO) - Rheumatology - $285,000 per year in Norwalk, CT
  • Locumjobsonline
  • Norwalk, CT
  • LocumJobsOnline is working with CompHealth to find a qualified Rheumatology MD in Norwalk, Connecticut, 06850!Pay Inform...
  • 4/24/2024 12:00:00 AM

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AVP, GTM Salesforce Product Owner
  • Synchrony Financial
  • Stamford, CT
  • Job Description: Role Summary/Purpose: Our GTM Enablement team includes mission critical systems—including both Salesfor...
  • 4/24/2024 12:00:00 AM

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Senior Manager, Commercial Analytics
  • Genpact
  • Danbury, CT
  • Role : Senior Manager, Commercial Analytics Demonstrated experience in pharma / life sciences, healthcare in the areas o...
  • 4/23/2024 12:00:00 AM

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AVP - Salesforce Administrator and Business Analyst
  • Synchrony
  • Stamford, CT
  • Job Description Role Summary/Purpose: The AVP, SFDC Administrator and Business Analyst will report to the Salesforce.com...
  • 4/23/2024 12:00:00 AM

Danbury is a city in Fairfield County, Connecticut, United States, located approximately 50 miles (80 km) northeast of New York City making it part of the New York metropolitan area. Danbury's population at the 2010 census was 80,893. Danbury is the fourth most populous city in Fairfield County, and seventh among Connecticut cities. The city is within the New York combined statistical area and Bridgeport metropolitan area. The city is named for Danbury in Essex, England. It is nicknamed the "Hat City" because for a period in the nineteenth and early twentieth centuries it was the center of the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$74,404 to $100,885
Danbury, Connecticut area prices
were up 1.7% from a year ago