Contact Center Traffic and Scheduling Analyst, Sr. jobs in Davenport, IA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Behavior Analyst (BCBA)
  • Lighthouse Autism Center
  • Davenport, IA FULL_TIME
  • Description

    $20,000 signing bonus!


    At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for our learners. We believe that it is essential for the services we provide to progress alongside the ever-evolving field of ABA. In doing so, we utilize naturalistic teaching strategies, assent & trauma-informed care, and frequent, combined meetings amongst professionals (BCBAs, SLPs, & OTs) on staff to create and maintain comprehensive treatment packages. Sound like a team you want to be a part of? Great news – we’re hiring BCBAs!


    We believe that being a BCBA at LAC should be more than the typical job description and emphasizes professional development and growth. We offer the following perks to ensure that is a top priority:

    • Annual conference/CEU stipend
    • Access to our free CEU library
    • Opportunities to earn Teaching CEUs during monthly training topics
    • Ongoing training provided in-house by our network of internal & external professionals
    • Room for upward growth as LAC continues to expand

    We recognize that benefits & a healthy work/life balance are important, and we pride ourselves on taking steps to ensure that our team is taken care of. We demonstrate this by providing:

    • Flexible schedules
    • Work from home days
    • Small, manageable caseloads
    • Robust bonus opportunities
    • Generous time off structure
    • Paid parental leave
    • 8 paid holidays off
    • Health, vision, and dental insurance - HSA option available
    • 401K eligibility after 30 days of employment - up to 4% employer match
    • Employee Assistance Program
    • $20,000 life insurance coverage at no cost to you
    • Short and long-term disability

    Seem like a great fit for you, but not from the area? Apply to hear about our relocation packages!

    Requirements

    • Master’s Degree encompassing behavior analytic content
    • Active Board Certified Behavior Analyst (BCBA) credential
    • Eligible to provide supervision of Registered Behavior Technicians (RBT)
  • 24 Days Ago

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Behavior Analyst (BCaBA) - Program Manager
  • Lighthouse Autism Center
  • Davenport, IA FULL_TIME
  • Description$10,000 signing bonus!At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for ...
  • 1 Month Ago

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Nurse Practitioner - Flexible Scheduling
  • Northeast Healthcare Recruitment
  • Davenport, IA FULL_TIME
  • Are you a dedicated Nurse Practitioner looking to make a meaningful impact on the lives of senior living residents in Davenport, IA? Join our team and be part of something bigger!What We Offer:Competi...
  • 19 Days Ago

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Rent center delivery
  • Rent-A-Center
  • Davenport, IA FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16.15? Why should I apply in just a few clicks? Paid Time Off and Sunday Off We are Closed! Full-Time Employm...
  • 1 Month Ago

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Sr Electrical Engineer
  • Novelis Davenport Manufacturing Facility
  • Davenport, IA FULL_TIME
  • Position Overview The Novelis Davenport, IA team is seeking an Electrical Engineer. In this position you will report to the Plant Engineering Manager. As the Electrical Engineer you will be responsibl...
  • 22 Days Ago

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Sr CNC Programmer - Eldridge
  • Joseph T. Ryerson & Son, Inc
  • Eldridge, IA FULL_TIME
  • Position Description: Ryerson has an opportunity for a Sr CNC programmer to join the Eldridge Team. The candidate's primary role would be to provide programming support for fabricated parts on all pro...
  • 2 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Davenport, IA area

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Locum Tenens Nurse Practitioner - Family Practice - $80 per hour
  • Jackson And Coker
  • Davenport, IA
  • Job Description Jackson and Coker is seeking a Nurse Practitioner Family Practice for a locum tenens job in Davenport, I...
  • 3/28/2024 12:00:00 AM

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Locum Tenens Physician Assistant - Family Practice - $65 per hour
  • Jackson And Coker
  • Davenport, IA
  • Job Description Jackson and Coker is seeking a Physician Assistant Family Practice for a locum tenens job in Davenport, ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $1,840 per week
  • Adventist Health
  • Davenport, IA
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Davenport,...
  • 3/28/2024 12:00:00 AM

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Locum Tenens Physician Assistant - Psychiatry - $80 per hour
  • Adventist Health
  • Davenport, IA
  • Jackson and Coker is seeking a Physician Assistant Psychiatry for a locum tenens job in Davenport, Iowa. Job Description...
  • 3/28/2024 12:00:00 AM

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Locum Tenens Nurse Practitioner - Psychiatry - $80 per hour
  • Adventist Health
  • Davenport, IA
  • Jackson and Coker is seeking a Nurse Practitioner Psychiatry for a locum tenens job in Davenport, Iowa. Job Description ...
  • 3/28/2024 12:00:00 AM

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Quality Management Development Associate
  • Nestle Operational Services Worldwide SA
  • Davenport, IA
  • We're a leader in the pet care industry, which means we're not only ahead in volume, profit and market share, but our as...
  • 3/27/2024 12:00:00 AM

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Telecommunications Analyst - Associate
  • Computer World Services (CWS)Corporation
  • Illinois City, IL
  • Job Description Supports the Air Force's DISN Lead Command office with DoD telecommunication circuit requirements and pr...
  • 3/26/2024 12:00:00 AM

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Travel Physical Therapist - $2,202 per week
  • PRN Healthcare
  • Moline, IL
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Moline, Illinois. Job Description & ...
  • 3/25/2024 12:00:00 AM

Davenport's longitude and latitude coordinates in decimal form are 41.542982, −90.590745. According to the United States Census Bureau, the city has a total area of 65.08 square miles (168.56 km2), of which 62.95 square miles (163.04 km2) is land and 2.13 square miles (5.52 km2) is water. Davenport is located approximately 170 miles (270 km) west of Chicago and 170 miles (270 km) east of the Iowa state capital of Des Moines. The city is located about 200 miles (320 km) north of St. Louis, Missouri, and 265 miles (426 km) southeast of Minneapolis, Minnesota. Farmland surrounds Davenport, outsid...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,883 to $86,620
Davenport, Iowa area prices
were up 0.8% from a year ago