Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Traffic Analyst, Starting at $14.00 - $18.00 hr
Full-Time (Remote position) Monday - Friday, 1:30 pm -9:30 pm
Earn 1 week of vacation after 90 days of employment
Come and experience the difference with R L Carriers
R L Carriers has immediate openings for a Traffic Analyst at our Wilmington, OH Service Center. Candidate will work directly with Pricing Analyst in preparing bids and contracts for National Account Sales Directors. In addition, when working with bids and current pricing tariffs, Traffic Analyst will be using our costing model to evaluate both current business as well as future business for profitability. Traffic Analyst will be working with Microsoft Excel and Word in their analysis. Traffic Analyst will also work with our publications systems and other available systems in order to research/publish tariff items. As a Traffic Analyst, you will work closely with your Pricing Analyst in auditing and performing miscellaneous duties to assist them in their position.
Requirements:
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