Contact Center Traffic and Scheduling Analyst, Sr. jobs in Dayton, OH

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Traffic Analyst
  • R+L Carriers
  • Wilmington, OH FULL_TIME
  • Traffic Analyst, Starting at $14.00 - $18.00 hr

    Full-Time (Remote position) Monday - Friday, 1:30 pm -9:30 pm

    Earn 1 week of vacation after 90 days of employment

    Come and experience the difference with R L Carriers

     

    R L Carriers has immediate openings for a Traffic Analyst at our Wilmington, OH Service Center. Candidate will work directly with Pricing Analyst in preparing bids and contracts for National Account Sales Directors. In addition, when working with bids and current pricing tariffs, Traffic Analyst will be using our costing model to evaluate both current business as well as future business for profitability. Traffic Analyst will be working with Microsoft Excel and Word in their analysis. Traffic Analyst will also work with our publications systems and other available systems in order to research/publish tariff items. As a Traffic Analyst, you will work closely with your Pricing Analyst in auditing and performing miscellaneous duties to assist them in their position.

     

     Requirements:

    • Associate Degree/Bachelor’s Degree in transportation/business/logistics preferred.
    • Strong knowledge of Microsoft Office Products especially Excel and Word.
    • Good Communication and written skills.
    • Good math skills.
    • Organization and attention to detail a must.
    • Knowledge of contracts a plus.
    • Ability to multi task as you will be handling several projects at once.
    • Dependability and timeliness a must.

     

    Click here https://youtu.be/5zQ0hhAbWVo

    Click here  https://www.youtube.com/watch?v=ra1L0OVO1og

  • 19 Days Ago

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Cloud Contact Center Application Developer
  • JJR Solutions
  • Dayton, OH FULL_TIME
  • Job Type Full-time Description Are you a strategic thinker skilled at solving complex challenges? Are you looked at as an expert in your field? Are you confident in your ability to advise and recommen...
  • 26 Days Ago

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Sr Financial Analyst -TIDC
  • Connection
  • Wilmington, OH FULL_TIME
  • Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their work...
  • 14 Days Ago

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Sr. Associate Business Analyst
  • UST
  • Englewood, OH FULL_TIME
  • Sr. Associate Business Analyst Associate III - Business Analysis Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding i...
  • 1 Month Ago

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Sr Tax Analyst
  • Yaskawa Motoman Robotics
  • Miamisburg, OH FULL_TIME
  • ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Develop and maintain effective processes to timely meet all tax compliance obligations including Federal an...
  • 1 Month Ago

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SOC Analyst (Delivery Center- Remote)
  • Deloitte
  • Dayton, OH FULL_TIME
  • Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte's Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Ou...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Dayton, OH area

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Administrative Support Coordinator
  • California State University
  • Dayton, OH
  • Administrative Support Coordinator Job no: 533057 Work type: Staff Location: Northridge Categories: Unit 7 - CSUEU - Cle...
  • 4/25/2024 12:00:00 AM

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Physical Scientist, GG-1301-14
  • Nasic (national Air And Space Intelligence Center)
  • Dayton, OH
  • National Air and Space Intelligence Center (NASIC) is the national source for air, space, and cyberspace intelligence. B...
  • 4/22/2024 12:00:00 AM

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Board Certified Behavior Analyst (BCBA) 24.25 School Year, Mason
  • Dayton Area School Consortium
  • Dayton, OH
  • Position Type: Student Support Services/Intervention Specialist Date Posted: 4/4/2024 Location: Western Row District: Wa...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative
  • Auto-Valve, Inc.
  • Dayton, OH
  • **Position:** Customer Service Representative **Location:** Dayton, OH **Job Id:** 216 **# of Openings:** 2 **Summary**:...
  • 4/21/2024 12:00:00 AM

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NASIC Lead Data Scientist - GG-1515-13
  • Nasic (national Air And Space Intelligence Center)
  • Dayton, OH
  • Lead Data Scientist - GG-1515-13 National Air and Space Intelligence Center (NASIC) is the national source for air, spac...
  • 4/21/2024 12:00:00 AM

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Data Visualization Specialist, GG-0132-13
  • Nasic (national Air And Space Intelligence Center)
  • Dayton, OH
  • National Air and Space Intelligence Center (NASIC) is the national source for air, space, and cyberspace intelligence. B...
  • 4/21/2024 12:00:00 AM

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Radio Frequency Measurements and Signatures Intelligence Team Lead, GG-0855-13
  • Nasic (national Air And Space Intelligence Center)
  • Dayton, OH
  • National Air and Space Intelligence Center (NASIC) is the national source for air, space, and cyberspace intelligence. B...
  • 4/21/2024 12:00:00 AM

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Senior Security Analyst in Kettering, OH
  • Alternate Solutions Health Network
  • Dayton, OH
  • No 3rd parties please! Sponsorship is not available, must be a US Citizen. We will not relocate. Can be remote, but must...
  • 4/21/2024 12:00:00 AM

Dayton (/ˈdeɪtən/) is the sixth-largest city in the state of Ohio and the county seat of Montgomery County. A small part of the city extends into Greene County. The 2017 U.S. census estimate put the city population at 140,371, while Greater Dayton was estimated to be at 803,416 residents. This makes Dayton the fourth-largest metropolitan area in Ohio and 63rd in the United States. Dayton is within Ohio's Miami Valley region, just north of Greater Cincinnati. Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,552 to $88,882
Dayton, Ohio area prices
were up 1.3% from a year ago