Contact Center Traffic and Scheduling Analyst, Sr. jobs in Duluth, MN

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Scheduling Coordinator
  • Bayshore Residence and Rehabilitation Center
  • Duluth, MN FULL_TIME
  • Bayshore is looking to hire a Scheduling Coordinator to join the team!

    The role of the Scheduling Coordinator is to ensure adequate and appropriate staffing of the facility nursing department to meet the needs of the residents.

     

    Duties and Responsibilities:

    • Working with the nursing department staff to ensure that staffing/scheduling is maintained to meet facility needs.
    • Communicating any “callouts” with the nursing supervisor and coordinating a solution.
    • Determine a level of sufficient staff based on diseases, conditions, physical function, or cognitive limitations of the resident population.
    • Ensuring that enough nurses and aides are scheduled to meet the individualized needs of the residents.
    • Maintain a current list of emergency contact information for all department supervisors and facility management as part of the emergency preparedness and response plan.
    • Maintain a current listing of all resident care employee phone numbers in an accessible format.
    • Utilize the facility assessment to drive staffing decisions and identify what skills and competencies staff must possess to deliver the necessary care required by the residents served.
    • Update the nurse staffing posting as needed.

     

    Working Conditions:

    • Works throughout the nursing services area (i.e., drug rooms, nurses’ stations, resident rooms, etc.).
    • Moves intermittently during working hours. (this is subject to frequent interruptions.)
    • Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
    • Communicates with nursing personnel and other department directors.

     

    Education:

    • High school diploma or GED.
    • Associate degree preferred but not required.

    We are looking forward to hearing from you!

  • 6 Days Ago

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Scheduling Support Supervisor - OB/GYN
  • 2010 SMDC Medical Center
  • Duluth, MN FULL_TIME
  • Building Location: Building A - Duluth Clinic - 1st Street Department: 11430 OB & Gynecology Job Description: Responsible for the day-to-day operations of the Health Unit Coordinators and other patien...
  • 15 Days Ago

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Sr. Financial Analyst - Product Development
  • LCI-Lawinger Consulting
  • Northern MN, MN FULL_TIME
  • SummaryAs the Product Development Financial Analyst/Business Partner, you will collaborate with our client's Product Development team to provide essential financial insights and support strategic init...
  • 11 Days Ago

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Centralized Scheduling Representative
  • St. Luke's
  • DULUTH, MN FULL_TIME
  • JOB SUMMARY The Centralized Scheduling Representative responds promptly and courteously, by completely and accurately scheduling all ordered and add-on procedures utilizing the automated centralized p...
  • 1 Day Ago

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Centralized Scheduling Representative
  • St. Luke's Duluth
  • DULUTH, MN FULL_TIME
  • Summary JOB SUMMARY The Centralized Scheduling Representative responds promptly and courteously, by completely and accurately scheduling all ordered and add-on procedures utilizing the automated centr...
  • 2 Days Ago

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Clinical Assistant & Scheduling Coordinator
  • Carlson Orthodontics
  • Ashland, WI FULL_TIME
  • Summary of Position: The Clinical Assistant & Scheduling Coordinator is a pivotal role to Carlson Orthodontics and serves as the primary supporting person to our doctor team. This role will assist wit...
  • 28 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Duluth, MN area

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Customer Service Representative
  • HCLTech
  • Duluth, MN
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
  • 4/18/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Superior, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 4/18/2024 12:00:00 AM

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FT Customer Support Advocate - Work From Home>
  • Brightwheel
  • Superior, WI
  • [Customer Service / Remote] - Anywhere in U.S. / $21.64 per hour / Medical, dental, and vision / PTO - As a Customer Sup...
  • 4/18/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Superior, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/18/2024 12:00:00 AM

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Commercial Lines Customer Service Representative
  • Reliable Insurance Agency
  • Duluth, MN
  • Job Description Job Description Salary: Purpose of Job: To provide additional support to commercial lines clients by sup...
  • 4/17/2024 12:00:00 AM

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Geek Squad Agent (Retail Store)
  • Best Buy
  • Duluth, MN
  • As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutio...
  • 4/17/2024 12:00:00 AM

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Accend Services- EIDBI Program Supervisor
  • Accend Services
  • Duluth, MN
  • Overview We are seeking a Program Supervisor with a certification in one of the DHS recognized EIDBI treatment modalitie...
  • 4/16/2024 12:00:00 AM

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Patient Access Representative
  • Essentia Health
  • Duluth, MN
  • Job Description: This position greets customers and facilitates the patient registration process in a timely, profession...
  • 4/15/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 87.43 square miles (226.44 km2); 67.79 square miles (175.58 km2) is land and 19.64 square miles (50.87 km2) is water. It is Minnesota's second-largest city by land area, surpassed only by Hibbing. Of its 87.3 square miles (226 km2), 68 square miles (180 km2), or 77.89%, is land and 19.3 square miles (50 km2), or 22.11%, is water. Duluth's canal connects Lake Superior to the Duluth–Superior harbor and the Saint Louis River. It is spanned by the Aerial Lift Bridge, which connects Canal Park with Minnesota Point ("Park Poi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,281 to $88,515
Duluth, Minnesota area prices
were up 1.3% from a year ago