Contact Center Traffic and Scheduling Analyst, Sr. jobs in Elkhart, IN

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Registration and Scheduling Specialist
  • Bowen Center
  • Warsaw, IN FULL_TIME
    • Provide a positive experience for the first contact between the Center and the client calling for an appointment
    • Answering telephone within three (3) minutes so call is not transferred to voicemail
    • Return voicemails within twenty-four (24) hours when the message was left, the exception being calls on voicemails left on the weekends
    • Enter referrals and calling within twenty-four (24) hours to schedule for an appointment
    • Calling online registrations within twenty-four (24) hours to schedule for an appointment
    • Collect client pay source information and calling to gather benefits before appointment date
    • Document all necessary information in the computer with minimal errors (Spelling, transposing of numbers, & Data in the wrong field)
  • 3 Days Ago

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Union Traffic Control Flagger
  • Wright traffic Control Inc (WTC)
  • Goshen, IN FULL_TIME
  • Job Description Job Description Union Traffic Control Flagger / Technician Wright Traffic Control is signatory to local Labor Unions. A Traffic Control Technician must be reliable, safety-oriented and...
  • 21 Days Ago

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Traffic control flagger
  • Wright traffic Control Inc (WTC)
  • Goshen, IN FULL_TIME
  • Union Traffic Control Flagger / Technician Wright Traffic Control is signatory to local Labor Unions. A Traffic Control Technician must be reliable, safety-oriented and is able to travel to and from j...
  • 13 Days Ago

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Union Traffic Control Flagger/Technician
  • Wright traffic Control Inc (WTC)
  • Goshen, IN FULL_TIME
  • Union Traffic Control Flagger/Technician Wright Traffic Control is signatory to local Labor Unions. A Traffic Control Technician must be reliable, safety-oriented and is able to travel to and from job...
  • 1 Month Ago

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Union Traffic Control Flagger/Technician
  • Wright traffic Control Inc (WTC)
  • Warsaw, IN FULL_TIME
  • Union Traffic Control Flagger/Technician Wright Traffic Control is signatory to local Labor Unions. A Traffic Control Technician must be reliable, safety-oriented and is able to travel to and from job...
  • 1 Month Ago

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Union Traffic Control Flagger/Technician
  • Wright traffic Control Inc (WTC)
  • Elkhart, IN FULL_TIME
  • Union Traffic Control Flagger/Technician Wright Traffic Control is signatory to local Labor Unions. A Traffic Control Technician must be reliable, safety-oriented and is able to travel to and from job...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Elkhart, IN area

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Travel Nurse RN - Cardiology - $2,022 per week
  • Adventist Health
  • Mishawaka, IN
  • Supplemental Health Care is seeking a travel nurse RN Cardiology for a travel nursing job in Mishawaka, Indiana. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Cardiology - $2,022 per week
  • Supplemental Health Care
  • Mishawaka, IN
  • Supplemental Health Care is seeking a travel nurse RN Cardiology for a travel nursing job in Mishawaka, Indiana. Job Des...
  • 3/27/2024 12:00:00 AM

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Physician / Maternal Fetal Medicine / Indiana / Locum Tenens / Full-Time Locums Job Maternal Fetal Medicine in Mishawaka, Indiana Job
  • Jackson + Coker
  • Mishawaka, IN
  • Full-Time Locums Job Maternal Fetal Medicine in Mishawaka, Indiana Dates of Coverage: Start in early May Monday through ...
  • 3/26/2024 12:00:00 AM

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Epic Systems Analyst- IT
  • The South Bend Clinic
  • South Bend, IN
  • Overview: ESSENTIAL DUTIES AND RESPONSIBILITIES: IT support of Epic modules and other related applications Resolve train...
  • 3/26/2024 12:00:00 AM

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Senior Software Engineer, Android
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 3/25/2024 12:00:00 AM

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Sr. Software Engineer (Android)
  • Capital One
  • South Bend, IN
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Software Engineer (Android) Are you excited by travel? ...
  • 3/25/2024 12:00:00 AM

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SCHOOL BASED BOARD CERTIFIED BEHAVIOR ANALYST - LEVEL 1
  • LOGAN Community Resources, Inc.
  • South Bend, IN
  • WHO IS LOGAN? LOGAN Community Resources is our full name but who are we? LOGAN is a non-profit organization with communi...
  • 3/24/2024 12:00:00 AM

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Clinical Administrator - Office Manager
  • Lighthouse Autism Center
  • South Bend, IN
  • Job Type Full-time Description Are you looking for a fun, rewarding career dedicated to helping children reach their ful...
  • 3/24/2024 12:00:00 AM

Elkhart /ˈɛlkɑːrt/ is a city in Elkhart County, Indiana, United States. The city is located 15 miles (24 km) east of South Bend, Indiana, 110 miles (180 km) east of Chicago, Illinois, and 150 miles (240 km) north of Indianapolis, Indiana. Elkhart has the larger population of the two principal cities of the Elkhart-Goshen Metropolitan Statistical Area, which in turn is part of the South Bend-Elkhart-Mishawaka Combined Statistical Area, in a region commonly known as Michiana. The population was 50,949 at the 2010 census. Despite the shared name, it is not the county seat of Elkhart County; that ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$64,175 to $87,016
Elkhart, Indiana area prices
were up 1.3% from a year ago