Contact Center Traffic and Scheduling Analyst, Sr. jobs in Galveston, TX

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr Programmer Analyst II
  • American National Insurance Company
  • League, TX FULL_TIME
  • Job Details

    Job Posting

    The successful Senior Cobol Developer is an experienced application developer who can pair technical concepts and skills with knowledge of the Company's internal policies and procedures to solve complex problems in creative, effective, and efficient ways to support annuity product development. Significant initiative and independent judgement are required to complete these tasks within the context of established goals and objectives. This incumbent will primarily be responsible for enhancements, new development, and maintenance of annuity and payout administration systems.

    Essential Functions and Duties:

    • Communicates fluently with business representatives
    • Understands business requirements and/or actuarial product specifications and can relate these to the supporting system requirements producing technical specifications for the work to be done
    • Codes readable, reliable, and maintainable programs
    • Performs testing of code changes
    • Reviews test results with business representatives
    • Provides optimal service to all internal and external customers
    • Responds promptly to production issues by serving in the team's on-call rotation for the 24-hour support of the team's systems
    • Works occasional night and weekend hours to meet target dates


    Qualifications:

    • Mathematics, Actuarial Science or IT-related bachelor's degree, or application programming experience
    • Four or more years of application development experience
    • Advanced proficiency in programming with an emphasis in Visual COBOL, SQL Server, and REST, and/or SOAP
    • Annuity knowledge is also a plus
    • Accounting, valuation, and/or product development is desirable
    • Experience with agile methods such as Scrum is a plus
    • Agile mindset is a plus
    • Excellent interpersonal, oral, and written communication skills


    American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.

    American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization's values and cultural richness:Financial Strength, Integrity, Respect, Service and Teamwork(FIRST) andAgility, Collaboration, and Engagement(ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

    Hiring Practices

    The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.Weare dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.

    American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal . Learn more about our company, by following us on social media: LinkedIn , Facebook , Instagram

    American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
  • 1 Day Ago

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Sr Systems Analyst - SAP FICO
  • American National Insurance Company
  • League, TX FULL_TIME
  • Job DetailsJob PostingAmerican National is seeking a Sr. Systems Analyst - SAP FICO as a member of the Financial SAP Systems team within the Application Development group at our League City, Texas loc...
  • 26 Days Ago

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Sr Systems Analyst - SAP ABAP
  • American National Insurance Company
  • League, TX FULL_TIME
  • Job DetailsJob PostingAmerican National is seeking a Sr. Systems Analyst - SAP ABAP as a member of Financial SAP Systems team within the Application Development group at our League City, Texas locatio...
  • 26 Days Ago

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Data Analyst
  • Matagorda Regional Medical Center
  • Bay, TX FULL_TIME
  • The Data Analyst uses dat to analyzes business patterns. Develops business metrics. Analyses internal and external data of different business areas. Designs, analyses, and develops technical reports a...
  • 9 Days Ago

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Sr. Financial Analyst, ASG 1 (Hybrid)
  • UTMB Health Careers
  • Galveston, TX FULL_TIME
  • Minimum Qualifications: Bachelor's degree in Finance/Accounting or equivalent in related field. Four years related experience in a financial or related field. Job Description: To perform complex finan...
  • 1 Day Ago

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Applications System Analyst, Sr. - Revenue Cycle Solutions
  • Revenue Cycle Solutions - UTMB Health Careers
  • Galveston, TX FULL_TIME
  • EDUCATION & EXPERIENCE Minimum Qualifications: Bachelor’s degree and two years related experience.An equivalent combination of education and experience relevant to the role may be considered for this ...
  • 27 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Galveston, TX area

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Conventional Chemist 1
  • Gulf Coast Authority
  • Pasadena, TX
  • Job Description Job Description Conventional Chemist I, (Entry Level) - Job Summary: Conventional Chemist I is an entry ...
  • 4/26/2024 12:00:00 AM

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Energy Tech I - V; Lineman
  • PNM Resources
  • Texas City, TX
  • POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: Mainland Operations Coord JOB DESCRIPTION ...
  • 4/25/2024 12:00:00 AM

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Travel CT Technologist - $1,821 per week
  • Hiring Now!
  • Pasadena, TX
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Pasadena, Texas. Job Description & Requ...
  • 4/25/2024 12:00:00 AM

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Travel Nurse RN - CVOR - $2,116 per week
  • Hiring Now!
  • Webster, TX
  • Supplemental Health Care is seeking a travel nurse RN CVOR for a travel nursing job in Webster, Texas. Job Description &...
  • 4/24/2024 12:00:00 AM

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Travel CT Technologist - $1,821 per week
  • TRS Healthcare
  • Webster, TX
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Webster, Texas. Job Description & Requi...
  • 4/23/2024 12:00:00 AM

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IS Customer Service Analyst I - ONST (M-F 8am -5pm)
  • karier.co
  • Texas City, TX
  • **IS Customer Service Analyst I - ONST (M-F 8am -5pm)** Nationwide Children's Hospital - Columbus, OH 43205+2 locations ...
  • 4/22/2024 12:00:00 AM

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IT Solutions Analyst
  • Ceva
  • Texas City, TX
  • CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Pr...
  • 4/22/2024 12:00:00 AM

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Senior Cyber-Security Analyst
  • Perfict
  • Deer Park, TX
  • About Us: Perfict Global is a leading IT consulting services provider focused on providing innovative and successful bus...
  • 4/22/2024 12:00:00 AM

The city of Galveston is situated on Galveston Island, a barrier island off the Texas Gulf coast near the mainland coast. Made up of mostly sand-sized particles and smaller amounts of finer mud sediments and larger gravel-sized sediments, the island is unstable, affected by water and weather, and can shift its boundaries through erosion. The city is about 45 miles (72 km) southeast of downtown Houston. The island is oriented generally northeast-southwest, with the Gulf of Mexico on the east and south, West Bay on the west, and Galveston Bay on the north. The island's main access point from the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$67,444 to $91,447
Galveston, Texas area prices
were up 1.2% from a year ago