Contact Center Traffic and Scheduling Analyst, Sr. jobs in Great Falls, MT

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr Account Executive - Insurance
  • SAS
  • Zurich, MT OTHER
  • Sr Account Executive Insurance – Hybrid

     

    Nice to meet you!  

    We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2025.

     

    About the job  

    We’re looking for a Sr Account Executive to join our Sales organization in Switzerland (Zurich). By joining us on this role, you will take ownership of accounts within the Insurance industry. You will be responsible to drive new business development within the assigned territory while orchestrating teams supporting clients on several topics around data and analytics, Risk/Fraud Management, AI, …

     

    We’re looking for an Account Executive who is customer-obsessed and ready to walk into a room backed by 40 years of analytics excellence and innovation. We need someone who is passionate about building authentic relationships with our customers, wants to help solve our customers’ problems and is ready to drive sales of our world-class software products, solutions and services.

     

    As a Sr Account Executive Insurance, you will  

    • Be responsible for achievement of total software revenue target and management business objectives.
    • Manage and keep on growing an existing set of accounts within the Insurance industry.
    • Develop plans to identify areas that have the potential for further development and execute them.
    • Generate new business through strategic-based selling and managing relationships with customers.
    • Sell software, solutions and services to current and prospective customers; work with other sales/pre-sales/domain/personnel to position and leverage sales opportunities.
    • Direct complex sales opportunities including implementation plans, which include the coordination of internal and/or external services.
    • Prepare standard quotations and proposal information as needed; work with other departments to create and finalize contracts and set time schedules for delivery services.
    • Follow up with customers to track satisfaction levels and to discover additional revenue opportunities.

     

    Required qualifications

    • Experience in selling complex software solutions and services to both business owners and IT stakeholders.
    • Experience in identifying and solving business challenges along the whole insurance value chain.
    • Demonstrated experience in account mapping and in navigating in complex ecosystem.
    • Ability to analyze and evaluate territory dynamics and develop a sales plan; ability to communicate technical and business concepts and relate them to SAS applications and user needs; ability to work independently and as part of a team.
    • Fluent in German and English.
    • Knowledge of analytics solutions and/or Cloud and services preferred, but it is not essential.
    • You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

     

    Benefits highlights

    • You will receive a competitive salary package and fringe benefits.
    • You will benefit from a hybrid workplace model, combining office and homeworking.
    • You will enjoy working from our office (Wallisellen) which is close to the highway and train station.

     

    Diverse and Inclusive  

    At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

     

    Additional Information

    SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law.

     

    SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

  • 1 Month Ago

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Credit Analyst
  • First Bank of Montana
  • Lewistown, MT FULL_TIME
  • About The RoleFirst Bank of Montana is hiring a Credit Analyst to be an integral part of our team. The position can be located in either our Lewistown, Montana or Fairfield, Montana location! Do you h...
  • 2 Days Ago

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Documentation Analyst
  • Global Staffing Sales LLC
  • Kalispell, MT PART_TIME
  • Are you craving autonomy and flexibility in your work life? Do you thrive outdoors, away from the traditional office grind? We're seeking 1099 Audit and Inventory Inspectors to join our team. As a con...
  • 2 Days Ago

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Senior Analyst
  • Easterseals-Goodwill Northern Rocky Mountain Brand
  • Great Falls, MT FULL_TIME
  • TEXT ‘Work4ESGW’ to 773-770-4377 to apply Apply at: www.esgw.org/jobs Responsible for supporting the Finance and Data Analytics Departments with a variety of tasks, primarily focused on creating or mo...
  • 25 Days Ago

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Loan Analyst
  • US Farm Service Agency
  • Chinook, MT FULL_TIME
  • Duties Provides support and assistance to the Farm Loan Chief, and Farm Loan Specialists, and County Offices that perform a range of lending activities, closing, disbursement, monitoring, liquidating,...
  • 26 Days Ago

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Business Analyst
  • Schroders Careers
  • Zurich, MT FULL_TIME
  • Schroders, with headquarters in London, employs over 5700 talented people worldwide, operating in 38 different locations across Europe, the Americas, Asia, the Middle East and Africa, close to the mar...
  • 29 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Great Falls, MT area

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Extension Agent, Family and Consumer Sciences
  • Montana State University Extension
  • Great Falls, MT
  • Extension Agent – Family and Consumer Sciences – Cascade County Position Details: Cascade County is located in Central M...
  • 4/26/2024 12:00:00 AM

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Customer Service Sales Representative
  • InsuraTec Services Group
  • Great Falls, MT
  • Customer Service Sales Representative Location: Remote, Virtual, Work From Home Experience Level: Entry-Level (No Experi...
  • 4/25/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • ARIVE
  • Great Falls, MT
  • [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
  • 4/25/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Great Falls, MT
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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Greeter
  • Walmart
  • Great Falls, MT
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Director of Collections - Relocate to Dallas
  • Executive Alliance
  • Great Falls, MT
  • Host/Greeter - Buffalo Wild Wings $16-$35/hrBuffalo Wild WingsPayson, AZ 85547posted 04/19/2024 More...front runner Walg...
  • 4/24/2024 12:00:00 AM

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Extension Agent, 4-H Youth Development
  • Montana State University Extension
  • Great Falls, MT
  • Brief Position Overview: This position is located in Great Falls, Montana. The primary duty for County Extension Faculty...
  • 4/23/2024 12:00:00 AM

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Retail Customer Service Specialist (Temp/PT/FT)
  • Dick's Sporting Goods
  • Great Falls, MT
  • Ready to take your passion for sports to the next level? As a Retail Customer Service Specialist you will: Greet everyon...
  • 4/23/2024 12:00:00 AM

Great Falls is a city in and the county seat of Cascade County, Montana, United States. The 2017 census estimate put the population at 58,638. The population was 58,505 at the 2010 census. It is the principal city of the Great Falls, Montana Metropolitan Statistical Area, which encompasses all of Cascade County and has a population of 82,278. Great Falls was the largest city in Montana from 1950 to 1970, when Billings surpassed it. Great Falls remained the second largest city in Montana until 2000, when it was passed by Missoula. Since then Great Falls has been the third largest city in the st...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,078 to $81,460
Great Falls, Montana area prices
were up 3.1% from a year ago