Contact Center Traffic and Scheduling Analyst, Sr. jobs in Harrisburg, PA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Payroll Analyst
  • Flagger Force Traffic Control
  • Hummelstown, PA FULL_TIME
  • Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

    Flagger Force provides a supportive work environment centered on the values, vision, and mission of our organization. The leadership team believes that the most important asset we have as an organization is our employees.

    Flagger Force is an Equal Opportunity Employer. It is the policy of Flagger Force to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

    #INDKronos


    Flagger Force, an industry leader in traffic control, is currently hiring a Payroll Analyst. This position will be based out of our Corporate Office located in Hummelstown, PA.

    The Payroll Analyst position is primarily responsible for all aspects of the weekly payroll process for Field employees. This includes confirming payroll information, processing PR approvals, additional earnings and Fringe benefits while acting in accordance with company values, vision and mission.

    Primary Responsibilities:

    • Review of time sheets, wage computation, and other information to detect and reconcile payroll discrepancies
    • Verify attendance, hours worked and pay adjustments, and post information in designated records
    • Compute wages and deductions and enter data into computer system
    • Record employee information, such as exemptions, terminations, and resignations, to maintain and update payroll records
    • Keep track of leave time, such as vacation, personal, and sick leave for employees
    • Reconcile health benefit deductions on a weekly basis
    • Work closely with area locations and the OSC to process payroll items requiring approvals, research and resolve payroll
    • discrepancies
    • Complete certified payrolls for prevailing wage projects
    • Track fringe benefits for field employees
    • Process Employee Verifications for Domestic Relations Matters.
    • Monitor and update payroll trackers in relation to Employee Services and Billing
    • Perform special projects as needed or assigned by Payroll Supervisor
    • Additional reporting, analytics, auditing as required
    • Attend and participate in various department meetings as necessary

    What Flagger Force Offers:
    • Medical, vision and dental insurance
    • 401k w/company match
    • Generous paid time off
    • On-site fitness facility
    • Paid holidays
    • Health savings account
    • Company paid benefits (long term disability and basic life/AD&D)
    • Employee assistance program
    • Tuition and education assistance
    • Employee appreciation events
    • Giving back to the communities we serve through paid volunteer time off
    • Professional development opportunities

    • A Bachelor’s degree in Accounting, Finance or related field
    • Proficiency with Microsoft Office software systems
    • Advanced working knowledge of Excel
    • Exceptional verbal, written, analytical and reasoning skills
  • 13 Days Ago

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Payroll Analyst
  • Flagger Force Traffic Control
  • Hummelstown, PA FULL_TIME
  • Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout ...
  • 13 Days Ago

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FOIA Analyst
  • Contact Government Services, LLC
  • Williamsport, PA FULL_TIME
  • FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information TechnologyCGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This positi...
  • 9 Days Ago

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Sr. SQL Engineer Secure Release
  • Contact Government Services, LLC
  • Williamsport, PA FULL_TIME
  • Sr. SQL Engineer Secure ReleaseEmployment Type: Full Time, Senior-levelDepartment: Information Technology CGS is seeking a Sr. SQL Engineer Secure Release to join our team supporting a wide-ranging te...
  • Just Posted

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Patient Contact Center Supervisor
  • The Orthopedic Institute of Pennsylvania
  • Camp, PA FULL_TIME
  • Description At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other wit...
  • 16 Days Ago

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Contact Center Professional
  • Focal Point Remodeling
  • Harrisburg, PA FULL_TIME
  • Focal Point Remodeling in Harrisburg, PA is looking to hire Contact Center Professionals. Do you like talking to people? Are you comfortable on the phone? Would you like to work for an established rem...
  • 11 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Harrisburg, PA area

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Jr. Social Media Specialist Account Manager
  • WebFX
  • Harrisburg, PA
  • Job Description Job Description Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've be...
  • 4/23/2024 12:00:00 AM

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Help Desk Analyst
  • Starshr Inc.
  • Harrisburg, PA
  • The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users ...
  • 4/23/2024 12:00:00 AM

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Help Desk Analyst
  • StarsHR, Inc.
  • Harrisburg, PA
  • The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support, and advice to end user...
  • 4/22/2024 12:00:00 AM

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Help Desk Analyst
  • Brooksource
  • Harrisburg, PA
  • Help Desk Analyst Harrisburg, PA Onsite Contract Job Description: This Tier 1 position requires working on phones all da...
  • 4/22/2024 12:00:00 AM

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Cobol Programmer
  • Motion Recruitment
  • Harrisburg, PA
  • Hybrid working model, requires 1 day/week in Harrisburg JOB PURPOSE AND SUMMARY The Developer is responsible for using a...
  • 4/22/2024 12:00:00 AM

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Travel Physical Therapist - $1,832 per week
  • Hiring Now!
  • Harrisburg, PA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Harrisburg, Pennsylvania. Job Descri...
  • 4/22/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,900 per week
  • Hiring Now!
  • Harrisburg, PA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Harrisburg, Pennsylvania. Jo...
  • 4/22/2024 12:00:00 AM

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Business PMO Analyst
  • Zoom Corporation
  • Harrisburg, PA
  • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan...
  • 4/22/2024 12:00:00 AM

Harrisburg (/ˈhærɪsbɜːrɡ/ HARR-iss-burg; Pennsylvania German: Harrisbarrig)[citation needed] is the capital city of the Commonwealth of Pennsylvania in the United States, and the county seat of Dauphin County. With a population of 49,192, it is the 15th largest city in the Commonwealth. It lies on the east bank of the Susquehanna River, 107 miles (172 km) west of Philadelphia. Harrisburg is the anchor of the Susquehanna Valley metropolitan area, which had a 2017 estimated population of 571,903, making it the fourth most populous in Pennsylvania and 96th most populous in the United States. Harr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,957 to $89,431
Harrisburg, Pennsylvania area prices
were up 1.5% from a year ago