Contact Center Traffic and Scheduling Analyst, Sr. jobs in Kenner, LA
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
- Alliance Transportation Group, LLC
-
Metairie, LA
FULL_TIME
-
The Traffic Engineering Analyst performs professional engineering work by applying standard techniques, procedures, and criteria in carrying out routine engineering tasks under supervision.
Responsibilities:
The Traffic Engineering Analyst:
• Performs traffic and transportation systems analysis, traffic impact analysis, and corridor studies.
• Provides support to the professional engineering staff in the development of traffic and roadway plans and design.
• Applies prescribed methods to complete limited and specific portions of the broader assignment.
• Prepares preliminary analysis on a variety of technical tasks.
• Evaluates data to assist in creating solutions to transportation issues.
• Other duties as assigned.Required Qualifications:
• Degree in civil engineering, planning or related field.
• EIT certification or ability to acquire same within 3 months.
• 0-6 years of progressive experience performing engineering duties similar to those listed above. Particular consideration is given to experience with Traffic Impact Analysis, corridor mobility and long-term improvement analysis, and signal/electrical design.
• Knowledge of engineering software, programs, and methods used for duties described above.Desired Qualifications:
• Experience using SYNCHRO, CORSIM, VISSIM and similar modeling software.
• Experience with CADD software such as Microstation.
• Knowledge of and familiarity with transportation manuals and regulations.
Equal Opportunity Employer/Veterans/Disabled
- 1 Month Ago
- Serco North America
-
Orleans, LA
FULL_TIME
- Position Description Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Operator in New Orleans, Louisiana. Serco sup...
- 2 Months Ago
- Laborde Products, Inc.
-
Covington, LA
FULL_TIME
- Laborde Products is currently seeking a Sr. Financial Analyst to join our growing team in Covington, LA. In this role you will perform advanced financial analysis work and provide leadership and guida...
- 6 Days Ago
- Serco North America
-
Orleans, LA
FULL_TIME
- Position Description Join Serco as a Traffic Management Center (TMC) Area Supervisor in New Orleans, LA! Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qu...
- 1 Month Ago
- Serco North America
-
Orleans, LA
PART_TIME
- Position Description Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Part-time Operator in New Orleans, Louisiana....
- 25 Days Ago
- Serco North America
-
Orleans, LA
FULL_TIME
- Position Description : Join Serco as a Traffic Management Center (TMC) Area Supervisor in New Orleans, LA! Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking ...
- 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Kenner, LA area
- Bureau of Safety and Environmental Enforcement
-
New Orleans, LA
- Summary The Bureau of Safety & Environmental Enforcement (BSEE) works to promote safety, protect the environment, and co...
- 4/18/2024 12:00:00 AM
- State of Louisiana
-
Mandeville, LA
- Supplemental Information EMBRACING OUR DIVERSITY MAKES US STRONGER We believe that our individual differences are our st...
- 4/18/2024 12:00:00 AM
- Hiring Now!
-
New Orleans, LA
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in New Orleans, Louisiana. Job Descript...
- 4/17/2024 12:00:00 AM
- Hiring Now!
-
Slidell, LA
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Slidell, Louisiana. Job Description & R...
- 4/17/2024 12:00:00 AM
- Hiring Now!
-
New Orleans, LA
- Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in New Orleans, Louisiana. Job Desc...
- 4/16/2024 12:00:00 AM
- Hiring Now!
-
New Orleans, LA
- Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in New Orlean...
- 4/15/2024 12:00:00 AM
- Hiring Now!
-
Metairie, LA
- Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Metairie, Louisiana. Job D...
- 4/15/2024 12:00:00 AM
- CGB Enterprises, Inc.
-
Mandeville, LA
- Thank you for your interest in joining our team! We hire right, train smart, empower our employees to make decisions, an...
- 4/15/2024 12:00:00 AM
About Kenner, Louisiana
were up 1.2% from a year ago