Contact Center Traffic and Scheduling Analyst, Sr. jobs in Killeen, TX

What We Do

ZT engineers hyperscale compute and storage solutions that are tailored to the unique workloads and business needs of our global data center customers. With the proven ability to deliver these solutions, ZT Systems is well-positioned as the design, manufacturing, and logistics partner of choice for hyperscale computing and storage customers.

What You’ll Do

• Evaluate, design, and implement product reliability test regimens to ensure products of the highest quality are delivered to our customers
• Execute server hardware reliability system testing, reliability stresses, failure analysis, and statistical analysis through all phases of the product life cycle working with cross-functional teams, including hardware developers and system engineers
• Hands-on Hardware reliability system testing, reliability stresses, failure analysis, and statistical analysis
• Work with engineering and other cross-functional team management to define operation project requirements, solutions, and schedules
• Develop innovative techniques/approaches to accelerate failure identification and mechanism understanding and support technology transfer to high-volume manufacturing
• Conduct root cause analysis on issues, recommend /manage the implementation of appropriate solutions
• Concisely and effectively communicate progress, status, and issues to management
• Participate in product design and reliability reviews during new product development to ensure the robustness of product design and manufacturing processes
• Define problems, collect data, establish facts and draw valid conclusions
• Domestic and international travel may be required after 6-12 months on the job.

What You’ll Bring

• Bachelor’s Degree in a STEM discipline (Electrical Engineering, Computer Engineering, Systems Engineering preferred) or an equivalent combination of professional experience
• 3 Years of relevant expereince
• Hands-on computer/server hardware repair and troubleshooting experience preferred
• Knowledge of servers and network technologies
• Understanding of server component installation/uninstallation, connection, and basic networking preferred
• Batch script, windows power shell, and Python knowledge are strongly preferred
• Knowledge of test methodologies, writing test plans, creating test cases, and debugging
• Experience analyzing statistical data
• Good analytical hands-on skills
• Must be a US Citizen or Permanent Resident

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