Contact Center Traffic and Scheduling Analyst, Sr. jobs in Lancaster, PA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Crew Member (Traffic Flagger)
  • Flagger Force Traffic Control Services
  • Columbia, PA FULL_TIME
  • Are you up for a new challenge every day?

    Hiring Immediately! Apply today!

    Flagger Force is hiring Crew Members (Traffic Flaggers) in your area to help keep communities moving.

    As an entry-level crew member (traffic flagger) you will assist with setting up construction work zones. Keeping our communities moving is an essential job and you will ensure the safety of our client, the public, and your crew.

    Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

    Our Crew Members (Traffic Flaggers) are dispatched from their homes.

    We offer:

    • $16.00/hr to start
    • Promotional opportunities available within 45-60 days, which include a pay increase, company vehicle, and gas card
    • Full-time opportunities—we promote 100% from within for field leadership positions and offer in-house paid training for advancement. No flagging experience required, we train you!
    • Bonus programs
    • Monetary bonus programs based on attendance and job performance. With two payouts a year.
    • Referral program—recommend a family member or friend to work at Flagger Force and you may qualify for a bonus!
    • Medical/Vision/Dental
    • 401k
    • Internal communications app available to connect employees to each other, real-time assistance, and resources.
    • Paid Time Off
    • Weekly Pay

    Must haves:

    • Valid driver's license
    • Reliable vehicle
    • Available Monday-Friday, during the day
    • Comfortable standing 8-12 hours per day, walking 1-2 miles per day, and lifting up to 50 lbs throughout the day, in all types of weather conditions.

    The road begins here. Are you cut out for this ride?

    Looking for a change in careers? Candidates with Warehouse experience or Construction/Laborer experience, apply today!

    • Flagger Force is an Equal Opportunity Employer*

    Job Type: Full-time

    Pay: $16.00 per hour

    License

    • Driver's License (Preferred)

    Work Location:

    • Multiple locations

    Pay Frequency:

    • Weekly

    Work Remotely:

    • No

    Job Type: Full-time

    Pay: $16.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Referral program
    • Retirement plan
    • Vision insurance

    Compensation package:

    • Hourly pay
    • Overtime pay

    Schedule:

    • Day shift
    • Monday to Friday

    People with a criminal record are encouraged to apply

    Work Location: On the road

  • 7 Days Ago

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Crew Member (Traffic Flagger)
  • Flagger Force Traffic Control Services
  • Lancaster, PA FULL_TIME
  • Are you up for a new challenge every day?Hiring Immediately! Apply today!Flagger Force is hiring Crew Members (Traffic Flaggers) in your area to help keep communities moving.As an entry-level crew mem...
  • 1 Month Ago

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Financial Analyst
  • Savencia Cheese USA Career Center
  • Holland, PA FULL_TIME
  • This position plays a critical role in financial analysis, reporting, budgeting, and cost management across key business areas. Core focus areas are enhancing visibility into financial performance, dr...
  • 11 Days Ago

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Flagger
  • Traffic Management Inc.
  • Columbia, PA FULL_TIME
  • WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange. Join our Team today! No Traffic Control experience necessary! We provide paid training and certifications! ...
  • 21 Days Ago

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Scheduling Coordinator
  • Delta-T Grp.
  • Lancaster, PA FULL_TIME
  • Delta-T Group is not slowing down. We are growing! Come join us!We are seeking a Scheduling Coordinator (Staffing) that will be responsible for supporting client and contractor needs and business.COMP...
  • 1 Day Ago

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Traffic Assistant
  • Vnsure Business Solution
  • Lancaster, PA CONTRACTOR
  • Job Title: 1st Shift Traffic Assistant Duration: 8 Months can be extended if needed Work Timing: 9 a.m. to 5 p.m. Location: 2050 STATE ROAD, LANCASTER PA - 17601 Position Description This position is ...
  • 20 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Lancaster, PA area

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Travel Nurse RN - OR - Operating Room - $1,787 per week
  • Hiring Now!
  • Ephrata, PA
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Ephrata, Pennsylva...
  • 5/14/2024 12:00:00 AM

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Manager, Software Engineering, iOS
  • Capital One
  • York, PA
  • Center 1 (19052), United States of America, McLean, Virginia Manager, Software Engineering, iOS Do you love building and...
  • 5/13/2024 12:00:00 AM

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Principal Associate, CSOC Analyst
  • Capital One
  • York, PA
  • Center 3 (19075), United States of America, McLean, Virginia Principal Associate, CSOC Analyst Capital One is looking fo...
  • 5/13/2024 12:00:00 AM

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Senior Manager, Software Engineering, iOS & Android
  • Capital One
  • York, PA
  • Center 1 (19052), United States of America, McLean, Virginia Senior Manager, Software Engineering, iOS & Android Do you ...
  • 5/13/2024 12:00:00 AM

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Lead Mobile Engineer, iOS
  • Capital One
  • York, PA
  • Center 1 (19052), United States of America, McLean, Virginia Lead Mobile Engineer, iOS Do you love building and pioneeri...
  • 5/13/2024 12:00:00 AM

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Senior Software Engineer, iOS
  • Capital One
  • York, PA
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, iOS Do you love building and pion...
  • 5/13/2024 12:00:00 AM

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Lead Software Engineer, Android
  • Capital One
  • York, PA
  • Center 1 (19052), United States of America, McLean, Virginia Lead Software Engineer, Android Do you love building and pi...
  • 5/13/2024 12:00:00 AM

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Life Cycle Assessment Analyst Job
  • Armstrong World Industries
  • Lancaster, PA
  • Primary location: Lancaster, Pennsylvania Relocation offered: No Employment status: Full-Time Travel: <10% Non-compete: ...
  • 5/11/2024 12:00:00 AM

Lancaster (/ˈlæŋkəstər/ LANG-kə-stər) is a city located in South Central Pennsylvania which serves as the seat of Pennsylvania's Lancaster County and one of the oldest inland towns in the United States. With a population of 59,322, it ranks eighth in population among Pennsylvania's cities. The Lancaster metropolitan area population is 507,766, making it the 101st largest metropolitan area in the U.S. and second largest in the South Central Pennsylvania area. The city's primary industries include healthcare, tourism, public administration, manufacturing, and both professional and semi-professi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$66,405 to $90,039
Lancaster, Pennsylvania area prices
were up 1.5% from a year ago