Contact Center Traffic and Scheduling Analyst, Sr. jobs in Laramie, WY

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Flagger/Laborer
  • Traffic Safety Services, Inc.
  • Laramie, WY TEMPORARY
  • **Applicants MUST apply online at www.tssnd.com to be considered for these positions**

    The job of a Traffic Control Flagger is the most important one on the work crew. Respectful interactions with TSS employees, DOT employees and employees of the Prime Contractor are critical and you must have the ability to receive and communicate specific instructions clearly and courteously.

    Duties:
    -Able to guide traffic safely through TSS work zones and protect the safety of the crews, motorist, bicyclist, pedestrians, trucks, equipment and yourself at all times.
    -Must have a reliable source of transportation.
    -Must have good oral and written English communication skills.
    -Job regularly requires one to walk and/or stand for extended periods of time and reach with hands and arms.
    -Occasionally lift and/or move up to 50 pounds.
    -Required to be clean, neat and fully dressed in provided safety clothing and gear at all times when on the job including but not limited to safety vest and hard hat.
    -Flag in accordance with the "Flagger Traffic Control" handbook and direction and training provided by the Traffic Control Maintainer (TCM) and/or Traffic Control Supervisor (TCS).

    Wyoming: In House Test at Traffic Safety Services

    Job Type: Temporary

    Pay: From $17.00 per hour

    Benefits:

    • Flexible schedule

    Compensation package:

    • Hourly pay
    • Overtime pay

    Experience level:

    • No experience needed

    Schedule:

    • Extended hours
    • Weekends as needed

    License/Certification:

    • Driver's License (Preferred)

    Work Location: Multiple locations

  • 10 Days Ago

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Sr. Accountant
  • Robert Half
  • Centennial, WY PER_DIEM
  • Do challenges and fast-paced cultures inspire you to work hard? Have you always dreamed of working in the Manufacturing industry? Then you may be the perfect fit for a role Robert Half is trying to fi...
  • 2 Days Ago

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North Platte Valley Medical Center Volunteer Opportunity
  • North Platte Valley Medical Center
  • Saratoga, WY VOLUNTEER
  • VOLUNTEER OPPORTUNITY Give back to the community, and help those in need. North Platte Valley Medical Center is in need for a volunteer Greeter for our main lobby area. Come be a part of a state of th...
  • 20 Days Ago

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Billing Analyst
  • Robert Half
  • Centennial, WY PER_DIEM
  • This position is responsible for assisting the Billing & A/R Manager with various tasks and will also be responsible for processing OE customer orders, review of contract, prepare invoices and email t...
  • 13 Days Ago

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Cook - Washakie Dining Center
  • UW Candidate Experience
  • Laramie, WY FULL_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 7 Days Ago

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Cook - Washakie Dining Center
  • University of Wyoming
  • Laramie, WY FULL_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 10 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Laramie, WY area

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Greeter
  • Walmart
  • Laramie, WY
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Cheyenne, WY
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/24/2024 12:00:00 AM

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Sales and Service Specialist
  • Bridgestone Americas
  • Cheyenne, WY
  • **Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teamma...
  • 4/24/2024 12:00:00 AM

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SALES FLOOR ASSOCIATE - NOW HIRING MINORS 16+
  • Dollar Tree Family Dollar - Dollar Tree, Inc.
  • Laramie, WY
  • Responsible for assisting with the complete operations of assigned store, in conjunction with assigned tasks and duties....
  • 4/24/2024 12:00:00 AM

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Laboratory Assistant
  • Adecco Staffing, USA
  • Laramie, WY
  • Job Title: Laboratory Assistant Adecco is currently partnering with a local client in Laramie, Wyoming, in the search fo...
  • 4/24/2024 12:00:00 AM

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BAAS05-2024-00668-Office Support Specialist I-Laramie
  • State Of Wyoming
  • Laramie, WY
  • Open Until FilledGENERAL DESCRIPTION:This position performs a wide range of administrative support duties to positively ...
  • 4/24/2024 12:00:00 AM

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Customer Service Systems Support Operator
  • Mountain West Farm Bureau Mutual Insurance Company
  • Laramie, WY
  • Job Description Job Description Mountain West Farm Bureau is currently hiring for a full-time Customer Service Systems S...
  • 4/23/2024 12:00:00 AM

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Pooled Position Limited Tempor- Reporting Analyst
  • University of Wyoming
  • Laramie, WY
  • Job Description The University of Wyoming invites diverse applicants to consider our employment opportunities. We are al...
  • 4/22/2024 12:00:00 AM

Laramie /ˈlærəmi/ is a city in and the county seat of Albany County, Wyoming, United States. The population was 30,816 at the 2010 census. Located on the Laramie River in southeastern Wyoming, the city is west of Cheyenne, at the junction of Interstate 80 and U.S. Route 287. Laramie was settled in the mid-19th century along the Union Pacific Railroad line, which crosses the Laramie River at Laramie. It is home to the University of Wyoming, WyoTech, and a branch of Laramie County Community College. Laramie Regional Airport serves Laramie. The ruins of Fort Sanders, an army fort predating Larami...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,389 to $85,949
Laramie, Wyoming area prices
were up 2.3% from a year ago