Contact Center Traffic and Scheduling Analyst, Sr. jobs in Louisville, KY

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

1
Project Financial Controls Sr. Analyst
  • 10000492 - Senior Finance Analyst
  • Vernon, IN FULL_TIME
  • The AstraZeneca Mt. Vernon site was established in 1972 and is the flagship site delivering innovative, life changing oral solid medicines. At the site we formulate and pack OSD tablets and capsules for over 60 markets. The Mt Vernon site is complex, the largest AZ production site in the US with over 700 employees.  We are located in the southwest corner of the state of Indiana, approximately 15 miles from Evansville, Indiana – the third largest city in the state.  The Mt. Vernon site is both collaborative and InclusiveWe have several employee resource groups (ERGs) onsite that are aimed at promoting, celebrating, and educating employees about diversity, inclusion, philanthropy, networking, etc. Each of these groups provide employees with opportunities for interactive and engaging events and initiatives which enhance professional development and provide opportunities to engage with likeminded co-workers.  

      

    It is important to us that each employee feels welcome to bring their whole self to work every day. Here is a sneak peek of some of “perks” the MTV site offers: on-site fitness center with access to a personal trainer, on-site walking trail, walking desk, on-site basketball court, ping pong, massage chair, lunch & learns, sustainable & ergonomic office working environment, tuition reimbursement, training/ lifelong learning opportunities, book club, dining center with hot meals, snack market, free coffee and hot tea, climate controlled work environment. 

    As a Project Financial Controls Sr. Analyst, you will be responsible for a wide range of tasks including department cost center and capital RBU, budget, phased budget development and tracking, managing the AZ Box Project Controls folder for all AstraZeneca Capital Projects, and acting as a team liaison between Site Finance, Global Engineering Finance and Costa Rica. You will also be responsible for project controls and maintaining tracking spreadsheet for all capital projects, generating Monthly Project Status Reports (PSR’s) on projects, assisting in the development of Project Spend model for monthly/annual variance tracking, and much more.

    Essential Skills/Experience:
    - Bachelors degree in finance or accounting
    - Superior in Microsoft applications including Word, Excel, PowerPoint, and Project
    - Excellent written and oral communications skills
    - Demonstrated ability to organize and implement projects that improve the operational effectiveness of a maintenance system
    - Must be able to work in a fast-paced, team environment and adapt to changing business needs

    Desirable Skills/Experience:
    - > 5 years experience in financial controls 
    - Experience in the pharmaceutical industry
    - Capital project financial controls experience

    At AstraZeneca, we are driven by innovation and our commitment to make a positive impact on patients' lives. With constant new products and launches, there's never been a better time to join our Supply Chain team. We are a diverse, multigenerational team of experts connected across the globe. We interpret the science, connecting it with the business need to apply manufacturing excellence. If you are self-driven, thrive at pace, continuously learning and proactively taking on more, then this is the place for you.

    Ready to make your mark? Apply now to join our team as a Project Financial Controls Sr. Analyst!

    AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

    AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.

  • 1 Month Ago

S
Contact center
  • Service One Credit Union
  • Bowling Green, KY FULL_TIME
  • Position Summary This position is responsible for consistently providing exceptional service to our members in person, by telephone and / or through online communication. Provides members with timely,...
  • 30 Days Ago

A
Contact Center Supervisor
  • Atria Support Center
  • Louisville, KY FULL_TIME
  • Overview: We create communities where employees thrive in their work, helping our residents thrive in their homes. We strive to enhance the lives and exceed the expectations of those we serve every da...
  • 25 Days Ago

L
Sr. Security Operations Center Analyst
  • Long View Systems
  • Edmonton, KY FULL_TIME
  • Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North ...
  • Just Posted

R
Contact Center Rep
  • Republic Bank & Trust Co
  • Louisville, KY FULL_TIME
  • “Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a c...
  • 1 Month Ago

R
Intern - Contact Center
  • Republic Bank & Trust Co
  • Louisville, KY INTERN
  • “Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a c...
  • 2 Months Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Louisville, KY area

H
Travel Nurse RN - Burn - $2,050 per week
  • Hiring Now!
  • Louisville, KY
  • Supplemental Health Care is seeking a travel nurse RN Burn for a travel nursing job in Louisville, Kentucky. Job Descrip...
  • 4/24/2024 12:00:00 AM

H
Travel Radiology Technologist - $2,147 per week
  • Hiring Now!
  • Louisville, KY
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Louisville, Kentucky. Job Descri...
  • 4/24/2024 12:00:00 AM

U
Accounts Receivable Supervisor
  • UofL Health
  • Louisville, KY
  • Overview: JOB SUMMARY The AR Supervisor is the first line of management and a crucial role in supporting the UofL Physic...
  • 4/23/2024 12:00:00 AM

H
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Hiring Now!
  • New Albany, IN
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in New Albany, Indiana. Job Description & Requirem...
  • 4/23/2024 12:00:00 AM

H
Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Hiring Now!
  • New Albany, IN
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in New Albany, Indiana. Job Description & Requirem...
  • 4/23/2024 12:00:00 AM

H
Travel Surgical Technologist - $1,736 per week
  • Hiring Now!
  • Jeffersonville, IN
  • Trustaff Allied is seeking a travel Surgical Technologist for a travel job in Jeffersonville, Indiana. Job Description &...
  • 4/22/2024 12:00:00 AM

C
Senior Analyst - Business Analytics
  • Cvs Pharmacy
  • Jeffersonville, IN
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 4/22/2024 12:00:00 AM

U
Cyber Security Analyst
  • UofL Health
  • Louisville, KY
  • Overview: We are hiring for our Information Technology team. Location: 250 East Liberty Street Louisville, KY 40202 Offi...
  • 4/20/2024 12:00:00 AM

Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water. Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$64,605 to $87,599
Louisville, Kentucky area prices
were up 1.2% from a year ago