Contact Center Traffic and Scheduling Analyst, Sr. jobs in Monroe, LA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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CNA-Ridgecrest Community Care Center
  • RIDGECREST COMMUNITY CARE CENTER
  • West Monroe, LA FULL_TIME
  • Are you ready to join an organization that has a reputation for outstanding leadership, innovation, and industry expertise. Our employees use their creativity and talent to invent new solutions, meet demands, and offer the most effective services available in our industry.

    Ridgecrest Community Care Center is seeking a Certified Nursing Assistant (CNA)!

    Hiring for shift: 6a-2p and 2p-10p

    CommCare Corporation invites you to become a part of an innovative team and one of the fastest-growing Retirement Living, Home Health and Hospice Companies that spans across Louisiana and Mississippi with over 2,000 healthcare professionals!

    CommCare Corporation’ s mission is to be an innovative leader in the development and delivery of quality health care services, and to be committed to a learning environment that attracts and develops dedicated care givers.

    Essential Responsibilities

    • Plan and execute the needs of assigned resident group with daily living and dining needs.
    • Makes rounds on assigned group noting significant issues for intervention.
    • Provides intervention as needed to provide a safe clean environment.
    • Checks all residents daily for condition of skin, reporting findings to Licensed Staff assigned to unit.
    • Assists Licensed Staff when needed to position residents in need of treatment.
    • Takes and records vital parameters as assigned. Assists with weekly and monthly weights as assigned.
    • Records information on the electronic health record.
    • Provides laundry care, housekeeping, and dining needs including assisting with activities.
    • Performs any other tasks as assigned by the Licensed Staff, Director of Nursing or Assistant Director of Nursing.

    Qualifications

    The CNA must hold a valid nurse aide certification with the State of Louisiana and possess the following skills:

    • Ability to organize, plan and supervise care of residents.
    • Ability to maintain effective interpersonal relationships.
    • Ability to demonstrate good emotional, mental, and physical health having sound judgment and high standards.
    • Ability and willingness to provide emergency care as needed for any resident in the facility.
    • Ability and willingness to function as a cooperative team member with each member of the nursing department and other departments.
    • Ability to provide related bedside resident care services as per facility policy and procedures.
    • Ability to adapt to on-the-job training and adhere to standards of the facility providing personal care services, assisting residents, handling, and caring for equipment and supplies and developing good understanding of basis of aseptic and sterile techniques.

    Other Qualifications

    • Has not been excluded from participating in Medicare and Medicaid programs.
    • Maintains eligibility to participate in Medicare and Medicaid programs throughout employment.
    • Participate in pre-employment and annual Tuberculosis screening.

    We are committed to giving our employees only the very best, providing not only competitive salaries and wages, but a comprehensive benefits package.

    “All offers of employment are subject to the completion of a satisfactory background check and reference check and eligibility for the participation in Medicare and Medicaid programs. CommCare Corporation is subject to the Centers for Medicare & Medicaid Services (CMS) COVID-19 vaccine mandate for healthcare workers. All employees are required to be fully vaccinated against COVID-19 by hire date. Reasonable accommodations will be considered.”

    CommCare Corporation is an Equal Opportunity-Affirmative Action Employer

    CC109

    Job Type: Full-time

    Pay: $12.50 per hour

    Standard shift:

    • Day shift
    • Evening shift

    Ability to Relocate:

    • West Monroe, LA: Relocate before starting work (Required)

    Work Location: In person

  • 14 Days Ago

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Receptionist -PRN - St. Joseph Continuing Care Center
  • St. Joseph Continuing Care Center
  • Monroe, LA FULL_TIME
  • Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people. Please visit cantexcc.com for more ...
  • 28 Days Ago

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Maintenance Assistant - St. Joseph Continuing Care Center
  • Monroe Assisted Care Center Lc
  • Monroe, LA FULL_TIME
  • Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people. Please visit cantexcc.com for more ...
  • 1 Month Ago

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Floor Nurse LPN-Weekend Special - Ridgecrest Community Care Center
  • RIDGECREST COMMUNITY CARE CENTER
  • West Monroe, LA FULL_TIME
  • Ridgecrest Community Care Center is seeking a Weekend LPN! Weekend Option (receive pay for 40 hours)!!!!! *$6K Sign-on bonus for eligible new employees!!!!!* Are you ready to join an organization that...
  • 1 Month Ago

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Sr. Process Control Engineer
  • Impact Solutions Inc
  • El Dorado, AR FULL_TIME
  • Lead development of standards for all systems including Foxboro DCS, Allen Bradley PLC5 & ControlLogix Processors, InTouch and System Platform. Study processes to identify opportunities to improve thr...
  • 1 Day Ago

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SR. MACHINE OPERATOR
  • Berry Global, Inc
  • MONROE, LA FULL_TIME
  • Overview Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 201...
  • 7 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Monroe, LA area

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Travel Nurse RN - Home Health - $1,862 per week
  • Hiring Now!
  • Monroe, LA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Monroe, Louisiana. Job Des...
  • 4/25/2024 12:00:00 AM

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Part Time - CSR I - University Center
  • Centric Federal Credit Union
  • Monroe, LA
  • Job Description Job Description Centric is committed to creating, encouraging, and nurturing a safe and inclusive work e...
  • 4/25/2024 12:00:00 AM

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Relief Customer Service Representative Driver
  • AmeriPride Services
  • Monroe, LA
  • The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly mot...
  • 4/24/2024 12:00:00 AM

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Patient Access Rep - PC Central
  • Franciscan Missionaries of Our Lady Health System
  • Monroe, LA
  • Job Description Job Title: Patient Access Representative 1 - Clinic Job Summary: The Clinic Access Rep 1 is responsible ...
  • 4/24/2024 12:00:00 AM

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Patient Access Rep - Urology Clinic
  • Franciscan Missionaries of Our Lady Health System
  • Monroe, LA
  • Job Description Job Title: Patient Access Representative 1 - Clinic Job Summary: The Clinic Access Rep 1 is responsible ...
  • 4/24/2024 12:00:00 AM

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Lane Attendant Team Member
  • Bayou Bowl
  • Monroe, LA
  • Job Description Job Description Looking for Lane Attendant team members who are customer service oriented, to maintain t...
  • 4/23/2024 12:00:00 AM

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Relief Customer Service Representative Driver
  • Vestis
  • Monroe, LA
  • The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly mot...
  • 4/22/2024 12:00:00 AM

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Client Service Analyst
  • AIMS, Inc.
  • Monroe, LA
  • Job Description Job Description Are you someone who enjoys troubleshooting and solving problems in a fast-paced (i.e. no...
  • 4/21/2024 12:00:00 AM

Monroe (historically French: Poste-du-Ouachita) is the eighth-largest city in the U.S. state of Louisiana. It is the parish seat of Ouachita Parish. In the official 2010 census, Monroe had a population of 48,815. The municipal population declined by 8.1 percent over the past decade; it was 53,107 in the 2000 census. After a recheck in 2012, the Census Bureau changed the 2010 population from 48,815 to 49,147. Mayor Jamie Mayo, however, maintains that the Monroe population is more than 50,000 and indicated that he will pursue a continued challenge to the count. Monroe is the principal city of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,889 to $82,559
Monroe, Louisiana area prices
were up 1.2% from a year ago