Contact Center Traffic and Scheduling Analyst, Sr. jobs in Petersburg, VA
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Project Manager / Sr Scheduling Architect. (Contract Contingent)
- ProSidian Consulting, LLC
-
Fort Lee, VA
FULL_TIME
- Company DescriptionProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com.Job DescriptionProSidian Seeks a Project Manager / Sr Scheduling Architect. (Contract Contingent) located In Fort Lee, VA (or surrounding area) "to support an engagement for Contract Lifecycle Management on behalf of A Federal Government Agency. The ProSidian Engagement includes but is not limited to Management & Operations Consulting related to non-personal service in support to Business Process Re-engineering (BPR) for contract lifecycle management processes to conduct prototyping and development of automated tools as indicated by re-engineered process operational requirements. This is a non-personal services contract to provide support to Business Process Re-engineering (BPR) of up to 200 contract lifecycle management processes, and to conduct prototyping and development of automated tools as indicated by re-engineered process operational requirements. Contract lifecycle management documentation will define a subset of requirements for agile development of A Federal Agency’s Integrated Workload Management System (IWMS) in support and execution of A Federal Agency Contract Management Office (CMO) responsibilities. This project focuses efforts on support to BPR such as LEAN analysis and process efficiencies at CMOs while developing automation necessary to implement changes or improvements in governance, process, and procedures.This is Contract Contingent or Contract W-2 Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 position with commensurate benefits and competitive salary. The ideal Project Manager / Sr Scheduling Architect. (Contract Contingent) has the appropriate skill sets, education, work experience and work quantity to successfully meet all the requirements of this basic IDIQ and all awarded TOs on behalf of The ProSidian Engagement Team. The following are examples of what the ProSidian and The Client would consider personnel and the skills, and education and work experience that could be required in order to be successful:QualificationsQUALIFICATION REQUIREMENTS: A Bachelor's Degree is desired. Work Experience includes eight years of operational experience in Government or industry and a minimum of five years of experience managing projects and studies. Analyze and design requirements of major programs developing work breakdown structures on major programs and build integrated master schedules for large enterprise multi-node programs. The Scheduling Architect shall have the capability to manage enterprise multi-node programs of high complexity and to direct the completion of work within estimated timeframes and resource constraints. The Scheduling Architect shall coordinate all parties to calls and review work products for completeness, quality, and adherence to scheduling requirements.KEY PERSONNEL: Ability To Serve As A Key Personnel Engagement Team Member. Personnel specified as Key Personnel are considered to be essential to the work ProSidian performs. Prior to diverting any key personnel to other programs, ProSidian makes special efforts to notify Engagement Team Leads and Client Representatives reasonably in advance with appropriate justification, including proposed substitutions or replacements, in sufficient detail to permit The Client to evaluate the impact on the work ProSidian is obligated to perform.Additional InformationCORE COMPETENCIES* Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader* Leadership – ability to guide and lead colleagues on projects and initiatives* Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people* Communication – ability to effectively communicate to stakeholders of all levels orally and in writing* Motivation – persistent in pursuit of quality and optimal client and company solutions* Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams* Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications* Organization – ability to manage projects and activity, and prioritize tasks------------ ------------ ------------OTHER REQUIREMENTS* Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.* Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.* Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors* Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together* Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference* Willingness - to constantly learn, share, and grow and to view the world as their classroom------------ ------------ ------------BENEFITS AND HIGHLIGHTSAt ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following:* Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives* Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com) and Dental Plan (Ameritas - www.ameritas.com).* 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k. A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay. The Basic Match is structured as follows: 100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.* Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.* Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.* Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: https://ProSidian.CorporatePerks.com. This provides special discounts for eligible employees on products and services you buy on a daily basis.* Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.* Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.* ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.* Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.* Flexible Spending Account: Pending------------ ------------ ------------ADDITIONAL INFORMATION - See Below Instructions On The Best Way To ApplyProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
- 1 Month Ago
Traffic Control Supervisor
- RoadSafe Traffic Systems, Inc.
-
Colonial Heights, VA
FULL_TIME
- Title Traffic Control Supervisor Description RoadSafe Traffic Systems ('RoadSafe') is the largest provider of traffic control and pavement marking services in the United States. Our national network o...
- 20 Days Ago
Traffic Control Supervisor (Chester, VA)
- RoadSafe Traffic Systems, Inc.
-
Chester, VA
FULL_TIME
- Title Traffic Control Supervisor (Chester, VA) Description RoadSafe Traffic Systems ('RoadSafe') is the largest provider of traffic control and pavement marking services in the United States. Our nati...
- 19 Days Ago
Traffic Control Supervisor (Hopewell, VA)
- RoadSafe Traffic Systems, Inc.
-
Hopewell, VA
FULL_TIME
- Title Traffic Control Supervisor (Hopewell, VA) Description RoadSafe Traffic Systems ('RoadSafe') is the largest provider of traffic control and pavement marking services in the United States. Our nat...
- 20 Days Ago
Traffic Control Supervisor (Petersburg, VA)
- RoadSafe Traffic Systems, Inc.
-
Petersburg, VA
FULL_TIME
- Title Traffic Control Supervisor (Petersburg, VA) Description RoadSafe Traffic Systems ('RoadSafe') is the largest provider of traffic control and pavement marking services in the United States. Our n...
- 9 Days Ago
Traffic Control Flagger - Construction Laborer
- RoadSafe Traffic Systems
-
Hopewell, VA
FULL_TIME
- At RoadSafe Traffic Systems, safety is our foundation, integrity is the compass that guides our actions, and customer satisfaction is our top priority. We take pride in our highly skilled and dependab...
- 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Petersburg, VA area
Travel Nurse RN - CVICU - $2,044 per week
- Hiring Now!
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Virginia State University, VA
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Petersburg, Virginia. Job Descri...
- 4/25/2024 12:00:00 AM
Travel Nurse RN - PACU - Post Anesthesia Care - $1,955 per week
- Hiring Now!
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Hopewell, VA
- Supplemental Health Care is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Hopewell, ...
- 4/25/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $2,026 per week
- Hiring Now!
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Hopewell, VA
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Hopewell, Virginia. Job Desc...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,882 per week
- Hiring Now!
-
Hopewell, VA
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Hopewell, Virginia. Job Descr...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $2,152 per week
- Hiring Now!
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Virginia State University, VA
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Petersburg, Virginia. Job Des...
- 4/23/2024 12:00:00 AM
Travel Registered Respiratory Therapist - $2,116 per week
- Hiring Now!
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Midlothian, VA
- Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Midlothian, Virginia. ...
- 4/23/2024 12:00:00 AM
Travel Registered Respiratory Therapist - $2,342 per week
- Hiring Now!
-
Midlothian, VA
- Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Midlothian, Virginia. ...
- 4/23/2024 12:00:00 AM
Senior Research Technician, School of Medicine, Pauley Heart Center
- Virginia Commonwealth University
-
Richmond, VA
- Senior Research Technician School of Medicine, Internal Medicine/Pauley Heart Center-PHC Position Summary: The Pauley He...
- 4/22/2024 12:00:00 AM
About Petersburg, Virginia
Petersburg is located at 37°12′46″N 77°24′1″W / 37.21278°N 77.40028°W / 37.21278; -77.40028 (37.21295, -77.400417).
According to the United States Census Bureau, the city has a total area of 23.2 square miles (60.1 km2), of which 22.9 square miles (59.3 km2) of land and 0.2 square miles (0.5 km2) (1.1%) is water.
Petersburg is located on the Appomattox River at the fall line, which marks the area where the Piedmont region (continental bedrock) and the Atlantic coastal plain (unconsolidated sediments) meet. The fall line is typically prominent where a river crosses its rocky boundary, as the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,552 to $88,882
Petersburg, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago