Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
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Healthcare is an ever-growing field demanding dedicated, and well-trained individuals. Meadowview Regional Medical Center is now hiring a Scheduler. We offer a positive work environment where personnel work as a team to provide high-quality care.
This position requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Performs a range of clerical duties related to the support of operations of the unit including updating and organizing information on the unit; coordinating work within the unit and with other units and departments; reporting relevant information to the supervisor; and responding to inquiries and requests from patients, visitors, and caregivers.
Job Type: PRN
Qualifications:
* High school education / GED or equivalent preferred
*Years of relevant experience may be substituted for required education.
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Portsmouth, OH area