Contact Center Traffic and Scheduling Analyst, Sr. jobs in San Diego, CA
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 22 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 26 Days Ago
Traffic Analyst
- NV5
-
San Diego, CA
OTHER
- Overview NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastru...
- 9 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 3 Days Ago
CARES-1502-Credentialing and Scheduling Coordinator
- FRED FINCH YOUTH CENTER
-
Imperial, CA
FULL_TIME
- Fred Finch Youth & Family Services is a great place to work. Year after year, our employees make the difference in helping those with mental health issues. Whether you are just starting your career or...
- 3 Months Ago
Traffic Controller | San Diego
- Traffic Management Inc.
-
San Diego, CA
FULL_TIME
- Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No experience necessary! We provide paid training and certifications! Job Summ...
- 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in San Diego, CA area
Multifamily Construction Analyst
- Colrich
-
San Diego, CA
- Our Story: From South Africa to Southern California, the ColRich story is a decades-long journey of growth, continuous r...
- 4/19/2024 12:00:00 AM
Mainframe z/OS Systems Programmer - REMOTE
- Net2source Inc.
-
San Diego, CA
- Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
- 4/19/2024 12:00:00 AM
Construction Sales Assistant (Hybrid-Remote)
- Professional Partners Group
-
San Diego, CA
- KNOWLEDGE, SKILLS, AND ABILITIES: Exceptional written and verbal communication skills Detail-oriented Cooperative and fr...
- 4/19/2024 12:00:00 AM
Financial Analyst
- San Diego County Regional Airport Authority
-
San Diego, CA
- San Diego International Airport is built upon the vision that every team member has a stake in bringing our Good Feeling...
- 4/19/2024 12:00:00 AM
Senior Application Development Analyst
- San Diego County Regional Airport Authority
-
San Diego, CA
- San Diego International Airport is built upon the vision that every team member has a stake in bringing our “Good Feelin...
- 4/19/2024 12:00:00 AM
Senior Application Development Analyst
- San Diego County Regional Airport Authority
-
San Diego, CA
- San Diego International Airport is built upon the vision that every team member has a stake in bringing our Good Feeling...
- 4/18/2024 12:00:00 AM
Healthcare Project Manager - Remote - Must Live in TX
- Oscar
-
San Diego, CA
- Overview: We are seeking an experienced Healthcare Project Manager to lead strategic initiatives within our healthcare o...
- 4/16/2024 12:00:00 AM
100% Remote - NetworX Pricer Configuration Analyst
- Beacon Hill Staffing Group
-
San Diego, CA
- NOTE: This is a 100% remote position. Candidates will be working on EST Timezone. One of our clients in Norfolk, Virgini...
- 4/15/2024 12:00:00 AM
About San Diego, California
According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents.
The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$72,580 to $98,411
San Diego, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago