Contact Center Traffic and Scheduling Analyst, Sr. jobs in Santa Barbara, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Epic Revenue Cycle Analyst Sr
  • Cottage Health
  • Goleta, CA FULL_TIME
  • JOB PURPOSE

    Analyzes, configures, develops, tests, implements, supports and maintains Epic revenue cycle applications, solutions and business processes to meet operational and technical requirements. Obtains and maintains in depth knowledge of software functionality and acquires as well as utilizes knowledge of operational workflows to be implemented. Areas of responsibility may be: HIM, Scheduling (Cadence), Patient Access (ADT/Prelude), Hospital Billing (Resolute), Claims.


    QUALIFICATIONS

    All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

    LEVEL OF EDUCATION

    Minimum: Bachelor's Degree in nursing, information technology, allied health professions, business or a related field. The equivalent of 8 years of progressively responsible work experience with an emphasis in revenue cycle information applications and systems in health care, or a combination of education and experience, may be substituted for a degree. Preferred:

    CERTIFICATIONS, LICENSES, REGISTRATIONS

    Minimum: Epic certification is to be obtained within 3 months of training completion.

    Preferred: RHIA

    TECHNICAL REQUIREMENTS

    Minimum: Working knowledge of IT solutions and interfaces, operating platforms and network software. Proficient in the use of Microsoft Office tools. Demonstrated understanding of clinical workflows and terminology specific to appropriate revenue cycle department.

    Preferred:

    YEARS OF RELATED WORK EXPERIENCE

    Minimum: 5 years of experience in similar clinical/revenue cycle system implementation, support, and/or project management, AND 2 years of operational experience in patient access, HIM, billing and/or claims.

    Preferred:


    About Us
    Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

    Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.
    Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

    If you're already a Cottage Health employee, please apply on only.

     

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Per Diem Caregivers Flexible Scheduling
  • BrightStar Care of Santa Barbara County
  • Santa Barbara, CA PER_DIEM
  • BrightStar Care of Santa Barbara County is currently looking for Caregivers in need of part-time hours. We have several cases that require 3-5hr shifts, typically mornings and early afternoons, up to ...
  • 12 Days Ago

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Per Diem Caregivers Flexible Scheduling
  • BrightStar Care of Santa Barbara County
  • Santa Barbara, CA PER_DIEM
  • BrightStar Care of Santa Barbara County is currently looking for Caregivers in need of part-time hours. We have several cases that require 3-5hr shifts, typically mornings and early afternoons, up to ...
  • 15 Days Ago

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SR Storekeeper
  • University of California - Santa Barbara
  • Santa Barbara, CA FULL_TIME
  • Payroll Title: Storekeeper SRJob Code: 005062Job Open Date: 5/1/24Application Review Begins: 5/16/24; open until filledDepartment Code (Name): MCDB (Molecular Biology)Percentage of Time: 100%Union Cod...
  • 6 Days Ago

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Sea Center Naturalist
  • Santa Barbara Museum of Natural History and Sea Center
  • Santa Barbara, CA FULL_TIME
  • DescriptionTitle: Sea Center Naturalist Classification: Part-Time, Non-Exempt*Compensation: $20.80 per hour Department: Sea Center Reports To: Sea Center Naturalist and Volunteer Program Manager Revis...
  • 1 Month Ago

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Per-Diem X-Ray/Fluoroscopy Technician for Ambulatory Surgery Center
  • Carrillo Surgery Center
  • Santa Barbara, CA PER_DIEM
  • Carrillo Surgery Center in Santa Barbara has an immediate opening for a per diem X-ray/Fluoroscopy Technician. We are interested in applicants with ambulatory surgery center/OR experience to join our ...
  • 14 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Santa Barbara, CA area

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Behavioral Wellness Children's Outpatient Clinic Team Supervisor-Practitioner
  • County of Santa Barbara, CA
  • Santa Barbara, CA
  • Salary : $92,223.57 - $110,955.47 Annually Location : Lompoc, CA Job Type: Full-time Job Number: 24-5177-02 (O) Departme...
  • 5/11/2024 12:00:00 AM

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Travel Physical Therapist - $2,073 per week
  • Hiring Now!
  • Santa Barbara, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Santa Barbara, California. Job Descr...
  • 5/11/2024 12:00:00 AM

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Senior Tax Analyst
  • IRS
  • Carpinteria, CA
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 5/11/2024 12:00:00 AM

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Primary Care MD
  • All Medical Personnel
  • Oxnard, CA
  • Specialty Accepted: Family Practice Physician | Internal Medicine Physician l Urgent Care Physician Start Date: July - O...
  • 5/11/2024 12:00:00 AM

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Psychiatric Nurse I/II
  • County of Santa Barbara, CA
  • Santa Barbara, CA
  • Salary : $98,660.25 - $118,755.04 Annually Location : Santa Barbara, CA Job Type: Full-time Job Number: 24-6147-01 (O) D...
  • 5/8/2024 12:00:00 AM

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Senior Security Analyst
  • Raytheon Technologies
  • Goleta, CA
  • Date Posted: 2024-02-25 Country: United States of America Location: CA745: Goleta 75 Coromar Bldg B02 75 Coromar Drive B...
  • 5/8/2024 12:00:00 AM

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Senior Accounting Assistant
  • County of Ventura
  • Ventura, CA
  • Salary $41,765.10 - $58,471.14 Annually Location Ventura County Government Center, CA Job Type Full-Time Regular Job Num...
  • 5/8/2024 12:00:00 AM

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Technical Support & Enterprise Systems Analyst
  • Bloomsbury Publishing
  • Goleta, CA
  • Job Type Full-time Description Established in 1998 Bloomsbury USA is a general interest publisher of adult and children'...
  • 5/7/2024 12:00:00 AM

Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$73,181 to $99,227
Santa Barbara, California area prices
were up 2.5% from a year ago