Contact Center Traffic and Scheduling Analyst, Sr. jobs in Sarasota, FL

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Technical Systems Analyst Sr
  • Sarasota Memorial Health Care System
  • Sarasota, FL FULL_TIME
  • Department

    Clinical and Business Systems
    Job Summary

    Responsible for leading the activities related to project management, systems analysis, design, research system level testing, documentation and implementation of Sarasota County Public Hospital Board’s applications/systems. Responsible for providing to all levels of management and internal or external personnel a global technical view regarding system implementation of internally developed and purchased software. Responsible for specific application areas as defined by management.


    Required Qualifications

    - Require Bachelor degree with a major in Computer Science and/or Information Systems. Relevant work experience can substitute on a year for year basis for the required degree.
    - Require experience in all healthcare clinical administrative and financial applications/systems, with a demonstrated ability to understand and communicate how the various systems interact from an enterprise perspective.
    - Require minimum of seven (7) years of systems development, implementation and integration experience as a Systems Analyst or manager. Two (2) years of related clinical experience may substitute for up to two years of required technical experience.


    Preferred Qualifications

    - Prefer broad implementation experience in systems analysis, design, development, configuration, testing, and integration of large enterprise wide application systems, systems and software, systems integration /interfacing, programming languages, Graphical User Interface concepts, database understanding, and data manipulation.
    - Prefer demonstrated experience with project management concepts and tools.
    - Prefer demonstrated written and verbal communication skills.
    - Prefer demonstrated leadership skills with innovative resolution to problems.
    - Prefer demonstrated analytical, judgment and interpersonal skills.
    - Experience in a multi-entity health care system, or large hospital or managed care organization, or IT management consulting organization is preferred.


    Mandatory Education


    Preferred Education


    Required License and Certs


    Preferred License and Certs

  • 7 Days Ago

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Clinical Business Systems Analyst Sr
  • Sarasota Memorial Health Care System
  • Sarasota, FL FULL_TIME
  • DepartmentClinical and Business Systems Job SummaryResponsible for providing senior clinical/business analyst leadership and direction, as well as project management, for the development and support o...
  • 2 Days Ago

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Activities Assistant
  • SR COMPANIES LLC
  • Sarasota, FL OTHER
  • Job Details Job Location: The Heron Club at Prestancia - Sarasota, FL Position Type: Full Time Salary Range: Undisclosed Job Shift: Day Job Category: Other Activities Assistant for Memory CareSummary:...
  • 6 Days Ago

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Caregiver
  • Sr Companies Llc
  • Sarasota, FL FULL_TIME
  • Summary: Responsible for enhancing and improving the SRIM experience specifically in heartfelt care for our residents and their families. Demonstrates and promotes SRIM’s core value of the golden rule...
  • 1 Month Ago

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Medication Technician
  • Sr Companies Llc
  • Sarasota, FL FULL_TIME
  • Summary: Responsible for enhancing and improving the SRIM experience specifically in the Heartful Care for our residents and their families by performing the following duties. Duties and Responsibilit...
  • 1 Month Ago

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Board Certified Behavior Analyst (Center or School Based)
  • Virtus health llc
  • Sarasota, FL FULL_TIME
  • Are you a Board Certified Behavior Analyst (BCBA) who is passionate about making a difference in a child’s life every day? Virtus Health has the position and career path for you! Due to our continued ...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Sarasota, FL area

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Senior Technical Systems Analyst (Altera SCM/MLM)
  • iMethods
  • Sarasota, FL
  • SENIOR CLINICAL SYSTEMS ANALYST Clinical Applications (Allscripts SCM/MLM) iMethods is seeking a Senior Clinical Systems...
  • 4/23/2024 12:00:00 AM

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Business System Specialist
  • Catapult Solutions Group
  • Sarasota, FL
  • Senior Business Systems Analyst (Oracle EBS Implementation) at Sarasota, FL Seeking a senior Business System Analyst wit...
  • 4/22/2024 12:00:00 AM

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Group Systems Accountant
  • Informa
  • Sarasota, FL
  • Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Info...
  • 4/21/2024 12:00:00 AM

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Vice President of Clinical Services (BCBA)
  • Virtus Health, LLC
  • Sarasota, FL
  • Virtus Health, a well-established privately owned ABA company, is currently seeking a Vice President of Clinical Service...
  • 4/21/2024 12:00:00 AM

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Travel CT Technologist - $1,590 per week
  • Hiring Now!
  • Bradenton, FL
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Bradenton, Florida. Job Description & R...
  • 4/21/2024 12:00:00 AM

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Oracle Analyst
  • Catapult Solutions Group
  • Sarasota, FL
  • Senior Business Systems Analyst (Oracle EBS Implementation) at Sarasota, FL Seeking a senior Business System Analyst wit...
  • 4/20/2024 12:00:00 AM

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Financial Advisor | Top-Ranked Training Program
  • Northwestern Mutual
  • Saint Petersburg, FL
  • GET MORE OUT OF YOUR CAREER When you bring your talent, hard work, and experience, we offer the training, mentorship, an...
  • 4/20/2024 12:00:00 AM

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Vice President, Director of Clinical Services
  • Virtus health llc
  • Sarasota, FL
  • Job Description Job Description Virtus Health, a well-established privately owned ABA company, is currently seeking a Vi...
  • 4/19/2024 12:00:00 AM

Sarasota (/ˌsærəˈsoʊtə/) is a city in Sarasota County on the southwestern coast of the U.S. state of Florida. The area is renowned for its cultural and environmental amenities, beaches, resorts, and the Sarasota School of Architecture. The city is at the southern end of the Tampa Bay Area, north of Fort Myers and Punta Gorda. Its official limits include Sarasota Bay and several barrier islands between the bay and the Gulf of Mexico. According to the U.S. Census Bureau, in 2013 Sarasota had a population of 53,326. In 1986 it became designated as a certified local government. Sarasota is a prin...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$64,268 to $87,141
Sarasota, Florida area prices
were up 1.5% from a year ago