Contact Center Traffic and Scheduling Analyst, Sr. jobs in Springfield, IL
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Systems Analyst (Data Analytics)
- Contact Government Services, LLC
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Springfield, IL
FULL_TIME
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Systems Analyst (Data Analytics)Employment Type: Full-Time, Mid-LevelDepartment: Information Technology
As a CGS Systems Analyst, you will be doing the work of setting up Oracle databases in a UNIX environment, including designing, implementing, troubleshooting, populating, maintaining, documenting, and training users on such systems. Other systems environments and specific project requirements will call for other specific sets of technical skills.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Requires broad knowledge of the Government's IT environments.
- Office automation networks.
- PC and server-based databases and applications.
Qualifications:- This is a senior-level technical position, often the most senior-level technical position for all work for a particular DOJ component.
- Must demonstrate substantial, hands-on, successful experience in doing the work on the systems being used, usually at least five years of such experience.
- Other systems environments will require other specific sets of skills.
- Requires broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications.
- Experience in a litigation support environment is extremely helpful.
- Excellent oral and written communication skills are required.
- The ability to lead a technical team, and to give it direction, will be essential, as will the demonstrated ability to analyze the attorneys' needs and to design and implement a whole system solution responsive to those needs.
Ideally, you will also have:- Undergraduate degree in the computer science or information management/technology disciplines.
- Supervisory experience.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - Just Posted
P/T Contact Center Representative
- Staley Credit Union
-
Decatur, IL
FULL_TIME
- Staley Credit Union is seeking to fill a Contact Center Representative position in Decatur, IL or Lafayette, IN. This position is responsible for assisting members with their needs using a variety of ...
- 15 Days Ago
F/T Contact Center Representative
- Staley Credit Union
-
Decatur, IL
FULL_TIME
- The Contact Center Representative is responsible for assisting our current and potential members in a variety of ways. You will become knowledgeable about all the products and services we offer to hel...
- 1 Month Ago
Sr. Financial Analyst
- Robert Half
-
Buffalo, IL
PER_DIEM
- Are you an experienced finance professional looking for a career transition? A company Robert Half is working with, has a pressing need for a Senior Financial Analyst to join their team in the Buffalo...
- 22 Days Ago
Bus Info Analyst Sr
- elevancehealth
-
Springfield, IL
FULL_TIME
- Job ID: JP00044463Anticipated Start Date: 05/13/24Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Elevance Health is a...
- 12 Days Ago
Behavior Analyst (BCBA)
- Lighthouse Autism Center
-
Decatur, IL
FULL_TIME
- Description$10,000 signing bonus!At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for ...
- 20 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Springfield, IL area
Inventory Analyst
- Memorial Health
-
Springfield, IL
- Overview: The Inventory Analyst will work to determine, develop, and maintain the appropriate inventory levels and assis...
- 4/26/2024 12:00:00 AM
Travel Radiology Technologist - $2,322 per week
- Hiring Now!
-
Springfield, IL
- Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Springfield, Illinois. Job Descr...
- 4/26/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $2,008 per week
- Hiring Now!
-
Springfield, IL
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Springfield, Illinois. Job D...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Orthopedic Surgery - $2,008 per week
- Hiring Now!
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Springfield, IL
- Supplemental Health Care is seeking a travel nurse RN Orthopedic Surgery for a travel nursing job in Springfield, Illino...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Oncology - $2,098 per week
- Supplemental Health Care
-
Springfield, IL
- Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Springfield, Illinois. Job De...
- 4/24/2024 12:00:00 AM
Travel Radiology Technologist - $2,098 per week
- Hiring Now!
-
Springfield, IL
- Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Springfield, Illinois. Job Descr...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Nephrology - $1,900 per week
- Adventist Health
-
Springfield, IL
- Supplemental Health Care is seeking a travel nurse RN Nephrology for a travel nursing job in Springfield, Illinois. Job ...
- 4/24/2024 12:00:00 AM
Business PMO Analyst
- Zoom Corporation
-
Springfield, IL
- Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan...
- 4/24/2024 12:00:00 AM
About Springfield, Illinois
Springfield is the capital of the U.S. state of Illinois and the county seat of Sangamon County. The city's population of 116,250 as of the 2010 U.S. Census makes it the state's sixth most populous city. It is the largest city in central Illinois. As of 2013, the city's population was estimated to have increased to 117,006, with just over 211,700 residents living in the Springfield Metropolitan Statistical Area, which includes Sangamon County and the adjacent Menard County.
Present-day Springfield was settled by European Americans in the late 1810s, around the time Illinois became a state. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,552 to $88,882
Springfield, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago