Contact Center Traffic and Scheduling Analyst, Sr. jobs in Springfield, OH

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Traffic Control Flagger - Springfield & ($14-$15)
  • Area Wide Protective
  • Springfield, OH FULL_TIME
  • BE A HERO IN A HARD HAT


    AWP is North America’s leading traffic control specialist. Our Protector’s work outside every day to make sure customer crews, drivers, and our teams get home safely.


    JOIN US IF YOU:

    • Like working outside
    • Work hard and are dependable
    • Want every day to be different
    • Enjoy being in control and independent
    • Are interested in turning a job into a career without going to college


    WHAT YOU WILL DO:

    • Set up safe work zones with proper equipment
    • Communicate with your partner to keep everyone safe
    • Control traffic flow with stop/slow paddles
    • Provide outstanding service and protection to customers


    Requirements: Comfortable standing 8-12 hours a day, lifting 40-45 lbs., working in all types of weather, and working in traffic. Must be able to pass pre-employment screening including a drug test.


    WHAT YOU WILL GET:

    • Competitive pay and overtime opportunities
    • $1000 Sign-on Bonus
    • 4 Guaranteed pay increases within your first two years
    • Safety bonuses
    • $250 Referral Incentives
    • DailyPay: Access your pay when you need it!
    • Paid, on-the-job training: ATSSA certification, defensive driver training, and handling emergencies
    • Quick promotion for Protectors interested in doing more – you can become a Senior Protector, Lead Protector, project manager, or manager with no college degree required.
    • Three plan options through Athem
    • Dental: choice of two dental plans
    • Vision plan
    • Company provided Life/AD&D benefit of $50,000
    • Option to purchase Short Term and Long Term Disability
    • Option to purchase voluntary Life for yourself, spouse and dependents
    • Option to purchase Accident and Critical Illness coverage
    • 401(k) for full-time team members after one year – Note: Union team members are not eligible for 401(k) participation.
    • Pay rates and safety bonuses increase the longer you stay and the more promotions you receive with AWP. We reward hard work and loyalty.

    *Must have worked 1560 hours for the year to qualify for benefits*


    AWP
    is an Equal Opportunity Employer (EOE) and Second Chance Employer. Because at AWP, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.


    APPLY NOW

  • 18 Days Ago

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Traffic Control Flagger - Springfield & ($14.50-$15.50)
  • Area Wide Protective
  • Springfield, OH FULL_TIME
  • BE A HERO IN A HARD HAT AWP is North America’s leading traffic control specialist. Our Protector’s work outside every day to make sure customer crews, drivers, and our teams get home safely. JOIN US I...
  • 21 Days Ago

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GCESC Learning Center Intervention Specialist - 2 Positions
  • Greene County Educational Service Center
  • Yellow Springs, OH FULL_TIME
  • GCESC Learning Center Intervention Specialist Reports to: Director of Learning Center Program Salary Range: $43,000 - $70,000 Dependent on experience and education Excellent Benefits Package Consistin...
  • Just Posted

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Executive Director of School Based Health Center
  • Rocking Horse Community Health Center
  • Springfield, OH FULL_TIME
  • We are seeking an Executive Director for our School Based Health Clinic to join our team! Rocking Horse Community Health Center (RHCHC) is a Federally Qualified Health Center (FQHC) that provides heal...
  • 11 Days Ago

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Sr. Facilities Representative
  • McKesson Corporation
  • Jeffersonville, OH FULL_TIME
  • McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible ...
  • 17 Days Ago

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Sr Production Planner
  • honeywell
  • Urbana, OH FULL_TIME
  • The future is what you make it.When working at Honeywell, you are a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.That means changing t...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Springfield, OH area

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Physical Scientist, GG-1301-14
  • NASIC (National Air and Space Intelligence Center)
  • Dayton, OH
  • National Air and Space Intelligence Center (NASIC) is the national source for air, space, and cyberspace intelligence. B...
  • 4/25/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $1,819 per week
  • Hiring Now!
  • Springfield, OH
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Springfiel...
  • 4/24/2024 12:00:00 AM

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Functional Analyst/Tester - (100% Remote)
  • Serco North America
  • Dayton, OH
  • Position Description : If you love high profile and challenging projects supporting the United States Air Force, then co...
  • 4/24/2024 12:00:00 AM

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Intelligence Program Manager
  • NASIC (National Air and Space Intelligence Center)
  • Fairborn, OH
  • National Air and Space Intelligence Center (NASIC) is the national source for air, space, and cyberspace intelligence. B...
  • 4/23/2024 12:00:00 AM

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Enterprise Architect/Business Analyst
  • Bowhead
  • Dayton, OH
  • Overview: ENTERPRISE ARCHITECT/BUSINESS ANALYST (EAS): Bowhead is seeking an experienced Enterprise Architect/Business A...
  • 4/23/2024 12:00:00 AM

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Intelligence Program Manager
  • Nasic (national Air And Space Intelligence Center)
  • Fairborn, OH
  • National Air and Space Intelligence Center (NASIC) is the national source for air, space, and cyberspace intelligence. B...
  • 4/21/2024 12:00:00 AM

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Enterprise Architect/Business Analyst
  • UIC Alaska
  • Dayton, OH
  • Overview: ENTERPRISE ARCHITECT/BUSINESS ANALYST (EAS): Bowhead is seeking an experienced Enterprise Architect/Business A...
  • 4/21/2024 12:00:00 AM

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Senior Intel Analyst
  • Bowhead
  • Dayton, OH
  • Overview: SENIOR INTEL ANALYST Bowhead is searching for a Senior Intel Analyst to join our team. Bowhead is seeking an e...
  • 4/21/2024 12:00:00 AM

Springfield is a city in the U.S. state of Ohio and the county seat of Clark County. The municipality is located in southwestern Ohio and is situated on the Mad River, Buck Creek and Beaver Creek, approximately 45 miles (72 km) west of Columbus and 25 miles (40 km) northeast of Dayton. Springfield is home to Wittenberg University, a liberal arts college. As of the 2010 census, the city had a total population of 60,608. The Springfield Metropolitan Statistical Area had a population of 138,333 residents. and the Dayton-Springfield-Greenville, OH Combined Statistical Area had 1,072,891 residents....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,795 to $86,499
Springfield, Ohio area prices
were up 1.3% from a year ago