Contact Center Traffic and Scheduling Analyst, Sr. jobs in Toledo, OH

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Healthcare Sales Representative
  • MDVIP Contact Center
  • Sylvania, OH TEMPORARY
  • The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each patient is provided a full understanding of personalized healthcare through stimulating communication in a persuasive style, tailored to their particular needs.

    The position is a temporary position lasting approximately 14 - 16 weeks during the launch or transition period of a new MDVIP-affiliated physician. The Patient Advocate works from the transitioning physician’s office based on the physician’s scheduled hours. In addition, the Patient Advocate is needed to attend certain work-related evening or weekend events as scheduled during the launch. A commitment to fulfill the temporary assignment is expected. Please ask us about the possibility for Remote Full-Time opportunities.

    Total compensation listed for this role is inclusive of a company annual target incentive bonus, employer contributions towards benefits (including $1,500 towards an employee’s Health Savings Account annually), and a generous retirement 401(k) company match. Opportunity for additional compensation may come from overtime and special assignment differential pay.

    Responsibilities include, but are not limited to:

    • Meeting daily with scheduled patients to explain and answer questions
    • Enrolling patients and providing doctor with daily updates on progress and sales activity
    • Serving as a liaison between the doctor’s staff and the corporate office
    • Participating in all staff training sessions and scheduled patient events

    MDVIP Job Openings: https://careers-mdvip.icims.com/jobs/search?ss=1

    Job Type: Temporary

    Pay: From $55,120.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Vision insurance

    Experience level:

    • 2 years

    Schedule:

    • Monday to Friday

    Travel requirement:

    • Up to 25% travel

    Work setting:

    • In-person
    • Office

    Work Location: In person

  • 20 Days Ago

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Member Services Representative (Contact Center)
  • Area Financial Services, Inc.
  • Fremont, OH FULL_TIME
  • Area Financial Services is a Credit Union Service Organization (CUSO) providing high quality products and services to credit unions. Formed in 1986 and located in Fremont, OH, Area Financial Services ...
  • 6 Days Ago

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Traffic Controller/Flagger-Toledo
  • Traffic Management Inc.
  • Toledo, OH FULL_TIME
  • WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange. Join our Team today! No Traffic Control experience necessary! We provide paid training and certifications! ...
  • 14 Days Ago

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Traffic Controller | Toledo
  • Traffic Management Inc.
  • Toledo, OH FULL_TIME
  • Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange. Join our Team today! No experience necessary! We provide paid training and certifications! Job Sum...
  • 11 Days Ago

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Union Traffic Control Flagger
  • Wright traffic Control Inc (WTC)
  • Toledo, OH FULL_TIME
  • Union Traffic Control Flagger Don't be stuck in an office every day, work outside! Traffic Control Just Got Smarter! Become a proud member of Wright Traffic Control, a union leader in professionalizin...
  • 5 Days Ago

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Union Traffic Control Flagger
  • Wright traffic Control Inc (WTC)
  • Toledo, OH FULL_TIME
  • Union Traffic Control Flagger Don't be stuck in an office every day, work outside! Traffic Control Just Got Smarter! Become a proud member of Wright Traffic Control, a union leader in professionalizin...
  • 5 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Toledo, OH area

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Travel Registered Nurse - Correctional - $2,022 per week
  • Hiring Now!
  • Toledo, OH
  • Supplemental Health Care is seeking a travel nurse Correctional for a travel nursing job in Toledo, Ohio. Job Descriptio...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,982 per week
  • Hiring Now!
  • Holland, OH
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Holland, Ohio. Job Descrip...
  • 4/23/2024 12:00:00 AM

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Administrator and Financial Analyst
  • ZF Group
  • Northville, MI
  • Req ID 62904 | Northville, United States About the team: We are looking for a Administrator and Financial Analyst for ou...
  • 4/23/2024 12:00:00 AM

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Manager - CBO Customer Service - Full Time - Days
  • ProMedica
  • Toledo, OH
  • **Job Details** **Manager - CBO Customer Service - Full Time - Days - (63852)** This details all the information about t...
  • 4/21/2024 12:00:00 AM

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Senior Market Analyst, Asphalt
  • Owens Corning
  • Toledo, OH
  • Job Band: 5A Hiring Manager: Regalito Menchaca HR Rep: Erika E House PURPOSE OF THE JOB The Senior Market Analyst will p...
  • 4/21/2024 12:00:00 AM

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Purchasing System Specialist
  • Bowling Green State University
  • Bowling Green, OH
  • Position Summary This position serves as the primary functional lead for all business processes and workflows located wi...
  • 4/21/2024 12:00:00 AM

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Purchasing Card Administrator
  • Bowling Green State University
  • Bowling Green, OH
  • Position Summary The position manages Bowling Green State University’s purchasing card (Pcard) program while maintaining...
  • 4/21/2024 12:00:00 AM

Toledo (/təˈliːdoʊ/) is a city in and the county seat of Lucas County, Ohio, United States. Toledo is in northwest Ohio, at the western end of Lake Erie bordering the state of Michigan. The city was founded in 1833 on the west bank of the Maumee River, and originally incorporated as part of Monroe County, Michigan Territory. It was re-founded in 1837, after conclusion of the Toledo War, when it was incorporated in Ohio. After the 1845 completion of the Miami and Erie Canal, Toledo grew quickly; it also benefited from its position on the railway line between New York City and Chicago. The first...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$65,281 to $88,515
Toledo, Ohio area prices
were up 1.3% from a year ago