Contact Center Traffic and Scheduling Analyst, Sr. jobs in Waco, TX

SR. BUSINESS ANALYST (STARLINK ENTERPRISE)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. This role will be responsible for analyzing data about Starlink enterprise customers and translating it into reporting, recommendations, and tooling to improve both our customers' experience and internal Starlink operations. Our ideal candidate has self-starter that has a passion for building analytics from scratch, prototyping tools, and working cross-functionality to simplify systems.

RESPONSIBILITIES:

• Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
• Define and develop department-level metrics and associated dashboards that quantify the health of our customer accounts and influence change
• Integrate with all levels of the business to understand current workflows and identify systematic gaps
• Develop automation that accelerate revenue, mitigates business risk or creates efficiencies within Starlink Business Operations and across teams
• Own data integrity, tool maintenance, and reporting quality
• Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in troubleshooting
• Improve data capture for future Account Management use cases, identifying front-end requirements and collaborating with software development teams on table structure
• Support new market launch, continuous improvement, and cross-functional strategic initiatives

BASIC QUALIFICATIONS:

• Bachelor's degree
• 5 years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
• 3 years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• 3 years of professional experience in at least one analytics language (e.g. Python, R)
• 1 years of experience leading projects

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
• Advanced SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
• Advanced understanding of database structures, query optimizations, ETL development
• Experience automating analytics tasks (i.e. intermediate coding skills (VBA, Python, C#, etc.)
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
• Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)

ADDITIONAL REQUIREMENTS:

• Must be willing to work long hours and weekends as needed

COMPENSATION AND BENEFITS:

Pay Range:

Sr. Business Analyst: $110,000.00 - $145,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.