Contact Center Traffic and Scheduling Analyst, Sr. jobs in Waterloo, IA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative I
  • Veridian Credit Union
  • Waterloo, IA FULL_TIME
  • Under general supervision and in compliance with established policies and procedures, the Contact Center Representative I is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services over the phone.

    • Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.
    • Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
    • Conduct member transactions including: loan payments, deposits, withdrawals, transfers and SWBC payments.
    • Complete member requests including: opening certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, initiation of direct deposit/ EFT/payroll deduction, etc.
    • Actively cross-sell credit union services by providing information to current, new and potential members.
    • Consistently achieve established monthly and annual sales and service goals.
    • Actively refer members to appropriate position and/or department within all Veridian Companies.
    • Maintain necessary departmental files, updating member/credit union information as required.
    • Prepare and maintain reports as required.
    • Maintain member confidence and protect operations by keeping information confidential.
    • Contribute to team effort by accomplishing related results as needed.
    • Proficient in answering member inquires surrounding: Online Banking, Mobile Banking, Remote Deposits, Bill Payment, Remote Transfers, etc.
    • Support at the first point of contact through problem solving skills and utilization of resources in the areas of card services, rate inquiries, ACH, and Account Resolutions.
    • Skilled in Member Contact Center software: EchoSign, SWBC, Jabber, Cisco Agent, ApplePay, etc.

     

  • 1 Month Ago

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Contact Center Representative I Part-Time-Hybrid Remote Schedule
  • Veridian Credit Union
  • Waterloo, IA PART_TIME
  • Contact Center Representative 1MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREAFluency in Spanish speaking welcome. Earn $1.50 more per hour worked!Part-Time (32-35 hr.) Flexible weekday...
  • 16 Days Ago

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Transportation Assistant / Driver - FLEX SCHEDULING, $16.00/HR-$17.50/HR (NEGOTIABLE DOE), AND MORE!
  • Grandview Health Care Center
  • Oelwein, IA FULL_TIME
  • Under the supervision of the Administrator / Transportation Coordinator: Provides safe and timely transportation of residents and tenantsTransports individuals with physical disabilities / wheelchairs...
  • 7 Days Ago

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Independent Consultant - Registered Dietitian - Independence, IA - FLEX SCHEDULING!
  • ABCM Rehabilitation Center of Independence
  • Independence, IA FULL_TIME
  • Under the direction of the Administrator/Corporate Dietitian: Conducts nutrition assessments for all residents according to regulatory standards and screening of residents and nutritional riskWorks wi...
  • 3 Months Ago

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Charge Nurse - RN - $32.00/HR-$41.50/HR (NEGOTIABLE DOE), FLEX SCHEDULING, WAGE AND VACATION MATCH INCENTIVE, AND MORE!
  • ABCM Rehabilitation Center of Independence
  • Independence, IA FULL_TIME
  • Under the supervision of the Director of Nursing (DON): Supervises nursing team members whom provide direct resident careCommunicates with all health care providers and partnersCoordinates and impleme...
  • Just Posted

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Environmental Services - Housekeeping - $13.00/HR-$14.50/HR (NEGOTIABLE DOE), FLEX SCHEDULING, MORE PAID VACATION, AND MORE!
  • Grandview Health Care Center
  • Oelwein, IA FULL_TIME
  • Under the direction of the Administrator / Housekeeping Supervisor or Housekeeping / Laundry Supervisor: Follows safe and efficient cleaning procedures to ensure all areas of the care center are maint...
  • 1 Day Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Waterloo, IA area

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Travel Nurse RN - Med Surg - $1,918 per week
  • Adventist Health
  • Waterloo, IA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Waterloo, Iowa. Job Descripti...
  • 3/29/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Cedar Falls, IA
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/29/2024 12:00:00 AM

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Customer Service Agent - Work From Home>
  • American Logistics
  • Waterloo, IA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a C...
  • 3/29/2024 12:00:00 AM

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Waterloo, IA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/29/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,749 per week
  • Adventist Health
  • Waterloo, IA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Waterloo, Iowa. Job Descripti...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,749 per week
  • Supplemental Health Care
  • Waterloo, IA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Waterloo, Iowa. Job Descripti...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative Late afternoon to Evening
  • Planet Fitness
  • Waterloo, IA
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
  • 3/27/2024 12:00:00 AM

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Inventory Analyst
  • Bartech Group
  • Waterloo, IA
  • Location: Inventory Analyst in Waterloo, IA at The Bartech Group **Experience:** Not Specified **Job Description** **Job...
  • 3/25/2024 12:00:00 AM

Waterloo is a city in and the county seat of Black Hawk County, Iowa, United States. As of the 2010 United States Census the population decreased by 0.5% to 68,406; the 2016 Census estimates the population at 67,934, making it the sixth-largest city in the state. The city is part of the Waterloo – Cedar Falls Metropolitan Statistical Area, and is the more populous of the two cities. According to the United States Census Bureau, the city has a total area of 63.23 square miles (163.76 km2), of which 61.39 square miles (159.00 km2) is land and 1.84 square miles (4.77 km2) is water. The average el...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$61,206 to $82,991
Waterloo, Iowa area prices
were up 0.8% from a year ago