Content Manager - Web jobs in Oakland, CA

Job Description

Ingram Content Group (ICG) is hiring a Client Relations Manager to join our team in Berkeley, CA.  In this role, you will serve as the primary point of contact between Publishers Group West (PGW) and assigned client publishers. You’ll lead the ongoing business relationship, instruct clients on policies/procedures, and utilize book industry experience in consultation with clients to maximize their success. This includes but is not limited to consultation in the production, cycle timelines, relevant aspects of marketing, and sales, supplying physical sales materials where needed, implementing an e-content strategy, and use of print on demand. Additionally, you’ll take ownership of meetings with client publishers and provide constructive feedback. Further, you will maintain client satisfaction exemplified by being client-focused and responding with a sense of urgency. Finally, the Client Relations Manager keeps clients informed of and trained in the use of beneficial tools and services offered by Ingram.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Bachelor’s degree or year-for-year directly related experience in account management/success or support management.
• 4 years of book industry (distribution, buying, selling) or client management experience.
• 1 year of experience with MS Excel and Word.

Key Responsibilities:

• Develops and maintains profitable and successful relationships with PGW client publishers, using tools and efficiencies provided by Ingram.
• Operates as the main point of contact for all things pertaining to assigned clients.
• Oversees publishers’ new title projections, backlist sales, inventory analysis and promotional recommendations.
• Prepares and leads client pre-sales meetings.
• Meets individually with clients on a regular or as-needed basis to continually review their business and address issues as they arise.
• Serves as liaison between clients and Sales.
• Liaises Business Operations, Warehouse Operations and Finance on behalf of the client.
• Communicates publisher deadlines; coordinates and assists clients in meeting deadlines.
• Advocates for clients at sales conferences, coordinating all aspects of client presentation including introductions, coaching, and facilitation of sales dialogue and interaction, on occasion presenting titles on a client’s behalf.
• Consults on publicity and marketing plans, including cover design, pricing, and packaging as necessary.
• Works with the Sales department to facilitate sales opportunities across all market channels.
• Informs and educates clients on industry trends, including Ingram programs to further publishers’ sales opportunities.
• Presents reports during client review meetings with PGW leadership and Sales (Monthly Business Development).
• Develops excellence in the use of Ingram internal systems.

Hiring Salary Range: $66,940 - $93,960.  This range represents the anticipated low and high end of the hourly rate for this position and will be determined by factors including but not limited to: applicant’s education, experience, knowledge, skills, and abilities, geographic location as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Avid reader?
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish